Troubleshooting
Contacting technical support
If the computer is connected to the Internet, select
Start >
Help and Support > Contact support
to start a chat session
with a support specialist or to access the technical support
telephone numbers.
For the fastest possible resolution of your problem, have the
computer and the following information available when
you call or e-mail:
■
Product name located on the display or keyboard.
■
Serial number (s/n) listed on the service tag.
❏
The service tag label is on the bottom of the computer.
❏
To display the service tag information on the
computer screen, select
Start > Help and Support >
My HP Computer
.
■
Date the computer was purchased.
■
Conditions under which the problem occurred.
■
Error messages that have been displayed.
■
The manufacturer and model of the printer or other
accessories connected to the computer.
■
Operating system version number and registration
number.
To display the operating system version number and
registration number, select
Start > Help and Support >
My HP Computer
. (On some models, the registration
number may be identified in the Operating System table
as the
Product Id
).
4–8
Getting Started
