Troubleshooting
An external device is not working
Follow these suggestions if an external device does not
function as expected:
■
Turn on the device as instructed in the device user guide.
Some devices may not be powered by the computer,
and must be turned on before the computer is turned on.
■
Be sure that all device connections are secure.
■
Be sure that the device is receiving electrical power.
■
Be sure that the device, especially if it is an older one, is
compatible with your operating system. For compatibility
information, refer to the device manufacturer’s Web site.
■
Be sure that the correct drivers are installed and
updated. Drivers may be available on a disc included
with the device or on the device manufacturer’s Web
site. For more information about updating drivers, select
Start > Help and Support
.
The WLAN connection is not working
If a WLAN connection is not working as expected, follow
these suggestions:
■
Be sure that the wireless light on the computer is on. If the
light is off, press the wireless button to turn it on.
■
Be sure that the computer wireless antennae are free
from obstructions.
■
Be sure that the cable or DSL modem and its power cord
are properly connected, and the lights are on.
4–6
Getting Started
