Troubleshooting
Software is functioning abnormally
Follow these suggestions if the software becomes
unresponsive or responds abnormally:
■
Restart the computer:
❏
In Windows XP Home, select
Start > Turn Off
Computer > Restart
.
❏
In Windows XP Professional, select
Start > Turn Off
Computer > Restart > OK
. (If you have been
registered to a domain, the button you click will be
called Shut Down instead of Turn Off Computer.)
If you cannot restart the computer using these
procedures, refer to the next section, “
The computer is
turned on but not responding
.”
■
Run a virus scan. For information about using the
antivirus resources on the computer, refer to “
Protecting
the computer from viruses
,” in Chapter 3, “
Next steps
.”
The computer is turned on but not responding
If the computer is turned on, but not responding to software
or keyboard commands, turn off the computer by using the
standard shutdown procedure:
1. Save your work and close all open applications.
2. Shut down the computer through the operating system
by selecting
Start > Turn Off Computer > Turn Off
.
✎
If you have been registered to a network domain, the
button you click will be called Shut Down instead of
Turn Off Computer.
4–4
Getting Started
