Setup 14
Setup
Optional services
Delivered by experienced, certified engineers, HPE support services help you keep your servers up and
running with support packages tailored specifically for HPE ProLiant systems. HPE support services let
you integrate both hardware and software support into a single package. A number of service level
options are available to meet your business and IT needs.
HPE support services offer upgraded service levels to expand the standard product warranty with
easy-to-buy, easy-to-use support packages that will help you make the most of your server investments.
Some of the HPE support services for hardware, software or both are:
•
Foundation Care – Keep systems running.
o
6-Hour Call-to-Repair
o
4-Hour 24x7
o
Next Business Day
•
Proactive Care – Help prevent service incidents and get you to technical experts when there is one.
o
6-Hour Call-to-Repair
o
4-Hour 24x7
o
Next Business Day
•
Startup and implementation services for both hardware and software
•
HPE Education Services – Help train your IT staff.
For more information on HPE support services, see the Hewlett Packard Enterprise website
Rack planning resources
The rack resource kit ships with all HPE Intelligent Series racks. For more information on the content of
each resource, see the rack resource kit documentation.
Optimum environment
When installing the chassis in a rack, select a location that meets the environmental standards described
in this section.
Space and airflow requirements
To enable servicing and ensure adequate airflow, observe the following spatial requirements when
deciding where to install a rack:
•
Leave a minimum clearance of 121.9 cm (48.0 in) in front of the rack and between rows of racks.
•
Leave a minimum clearance of 76.2 cm (30.0 in) in back of the rack for a single row of racks or after
the final row of racks.
Hewlett Packard Enterprise Rack products draw cool air in through the front and expel warm air through
the rear of the enclosure. Therefore, the front of the rack enclosure must be adequately ventilated to
