HP 828689-002 User Manual Download Page 68

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Acronyms and abbreviations 68

IEC

International Electrotechnical Commission

iLO

Integrated Lights-Out

IML

Integrated Management Log

JSON

JavaScript Object Notation

LRDIMM

load reduced dual in-line memory module

NVRAM

nonvolatile memory

PCIe

Peripheral Component Interconnect Express

PDU

power distribution unit

POST

Power-On Self Test

QR code

quick response code

RBSU

ROM-Based Setup Utility

RDIMM

registered dual in-line memory module

RDP

Rapid Deployment Pack

SAS

serial attached SCSI

Secure Digital

Summary of Contents for 828689-002

Page 1: ... who installs administers and troubleshoots servers and storage systems Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Part Number 828689 002 March 2016 Edition 2 ...

Page 2: ...e for technical or editorial errors or omissions contained herein Links to third party websites take you outside the Hewlett Packard Enterprise website Hewlett Packard Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise website Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States ...

Page 3: ...uring the chassis 17 Powering on and selecting boot options in UEFI Boot Mode 18 Installing the operating system 18 Registering the server 18 Hardware options installation 19 Introduction 19 Processor option 19 Memory options 22 SmartMemory 23 Memory subsystem architecture 23 Single dual and quad rank DIMMs 24 DIMM identification 24 Memory configurations 25 General DIMM slot population guidelines ...

Page 4: ...s 46 HPE Smart Storage Administrator 46 Automatic Server Recovery 47 USB support 47 Redundant ROM support 47 Keeping the system current 48 Updating firmware or System ROM 48 Drivers 49 Software and firmware 50 Operating System Version Support 50 Version control 50 Operating systems and virtualization software support for ProLiant servers 50 HPE Technology Service Portfolio 51 Change control and pr...

Page 5: ...Accessing Hewlett Packard Enterprise Support 58 Information to collect 58 Accessing updates 58 Websites 58 Customer Self Repair 59 Remote support 66 Acronyms and abbreviations 67 Documentation feedback 70 Index 71 ...

Page 6: ...Component identification 6 Component identification Front panel components Item Description 1 Drive bay 1 2 Drive bay 2 3 Server ejector button 4 SUV cable connector 5 Server serial label pull tab ...

Page 7: ...c Remote management or firmware upgrade in progress 4 Hz cycle per sec iLO manual reboot sequence initiated 8 Hz cycle per sec iLO manual reboot sequence in progress Off Deactivated 3 Server health LED Solid green Normal Flashing green 1 Hz cycle per sec iLO is rebooting Flashing amber System degraded Flashing red 1 Hz cycle per sec System critical 4 Server backup LED Off Normal operations No back...

Page 8: ...ore of the logical drives to fail Off Removing the drive does not cause a logical drive to fail 4 Drive status Solid green The drive is a member of one or more logical drives Flashing green The drive is rebuilding or performing a RAID migration strip size migration capacity expansion or logical drive extension or is erasing Flashing amber green The drive is a member of one or more logical drives a...

Page 9: ...tenance switch 3 Mezzanine connector 4 TPM connector 5 Processor 1 6 Processor 1 DIMMs 7 Processor 2 8 Processor 2 DIMMs 9 System battery 10 MicroSD riser 11 Front panel LED board cable system board connector 12 M 2 SSD connector 2 13 M 2 SSD connector 1 14 Front panel LED board cable connector ...

Page 10: ... location and orientation on the heatsink label Failure to install the heatsinks in the proper location and orientation will result in processor overheating and reduced performance The arrow indicates the front of the server System maintenance switch Position Default Function S1 Off Off iLO security is enabled On iLO security is disabled S2 Off Off System configuration can be changed On System con...

Page 11: ...1 Reserved S12 Reserved To access the redundant ROM set S1 S5 and S6 to On When system maintenance switch S6 is set to the On position the system is prepared to erase all system configuration settings from both CMOS and NVRAM IMPORTANT Before using the S7 switch to change to Legacy BIOS Boot Mode be sure the HPE Dynamic Smart Array B140i Controller is disabled Do not use the B140i controller when ...

Page 12: ...y mode This method forces the server to enter standby mode without properly exiting applications and the OS If an application stops responding you can use this method to force a shutdown Use a virtual power button selection through iLO This method initiates a controlled remote shutdown of applications and the OS before the server enters standby mode Before proceeding verify the server is in standb...

Page 13: ...Operations 13 2 Remove the server from the chassis CAUTION To avoid damage to the device do not use the removal handle to carry it 3 Place the server on a flat level work surface ...

Page 14: ...plementation services for both hardware and software HPE Education Services Help train your IT staff For more information on HPE support services see the Hewlett Packard Enterprise website http www hpe com services Rack planning resources The rack resource kit ships with all HPE Intelligent Series racks For more information on the content of each resource see the rack resource kit documentation Op...

Page 15: ... allowable limits Do not exceed the manufacturer s TMRA Power requirements Installation of this equipment must comply with local and regional electrical regulations governing the installation of information technology equipment by licensed electricians This equipment is designed to operate in installations covered by NFPA 70 1999 Edition National Electric Code and NFPA 75 1992 code for Protection ...

Page 16: ...9 are considered suitable for this purpose Using common power outlet strips for the server is not recommended Rack warnings WARNING To reduce the risk of personal injury or damage to the equipment be sure that The leveling jacks are extended to the floor The full weight of the rack rests on the leveling jacks The stabilizing feet are attached to the rack if it is a single rack installation The rac...

Page 17: ...nent 1 Prepare the server for installation 2 Install the server When seated properly the server will be flush with the front of the chassis and the release lever will close completely without resistance Configuring the chassis For more information on setting up and configuring your system see the appropriate Apollo 4500 Gen9 System chassis setup and installation guide ...

Page 18: ... support the maintenance features For more information see the Performing Maintenance section of the HPE Intelligent Provisioning User Guide and online help To install an operating system on the server use one of the following methods Manual installation Insert the operating system CD into the USB attached DVD ROM drive user provided and reboot the node You must download the Service Pack for ProLi...

Page 19: ...y from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent possible server malfunction and damage to the equipment multiprocessor configurations must contain processors with the same part number CAUTION The heatsink thermal interface media is not reusable and must be replaced if the heatsink is removed from the processor after it has bee...

Page 20: ...illustration and then open the processor retaining bracket 5 Remove the clear processor socket cover Retain the processor socket cover for future use CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board do not touch the processor or the processor socket contacts ...

Page 21: ...When the processor is installed properly inside the processor retaining bracket the processor retaining bracket clears the flange on the front of the socket CAUTION Do not press down on the processor Pressing down on the processor may cause damage to the processor socket and the system board Press only in the area indicated on the processor retaining bracket 8 Press and hold the processor retainin...

Page 22: ... on page 10 CAUTION Heatsinks specified for processors 1 and 2 are not interchangeable Be sure to note the appropriate location and orientation on the heatsink label Failure to install the heatsinks in the proper location and orientation will result in processor overheating and reduced performance 11 Align and install the heatsink Alternate tightening the screws until the heatsink is seated proper...

Page 23: ...IMM rank DIMM capacity Native speed MT s RDIMM Single rank 8 GB 2133 RDIMM Dual rank 16 GB 2133 LRDIMM Quad rank 32 GB 2133 Depending on the processor model the number of DIMMs installed and whether LRDIMMs or RDIMMs are installed the memory clock speed can be reduced to 1600 MT s Populated DIMM speed MT s DIMM type DIMM rank 1 DIMM per channel 2 DIMMs per channel RDIMM Single rank 8 GB 2133 2133 ...

Page 24: ...he same module with only one rank accessible at a time A quad rank DIMM is effectively two dual rank DIMMs on the same module Only one rank is accessible at a time The server memory control subsystem selects the proper rank within the DIMM when writing to or reading from the DIMM Dual and quad rank DIMMs provide the greatest capacity with the existing memory technology For example if current DRAM ...

Page 25: ...erver automatically copies the memory contents of the degraded rank to the online spare rank The server then deactivates the failing rank and automatically switches over to the online spare rank Mirrored memory Errors that are not corrected by ECC or SDDC cannot be corrected by Online spare memory Mirrored memory provides the greatest protection against memory failure beyond ECC SDDC and Online sp...

Page 26: ...out any operating system support Online spare memory protection dedicates one rank of each memory channel for use as spare memory The remaining ranks are available for OS and application use If correctable memory errors occur at a rate higher than a specific threshold on any of the non spare ranks the server automatically copies the memory contents of the degraded rank to the online spare rank The...

Page 27: ...channel can have a different valid online spare configuration Each populated channel must have a spare rank A single dual rank DIMM is not a valid configuration Mirrored Memory population guidelines For Mirrored Memory mode configurations observe the following guidelines Observe the general DIMM slot population guidelines on page 26 Always install DIMMs in all channels for each installed processor...

Page 28: ...r into the chassis Installing a server on page 16 6 Power up the server on page 12 To configure the memory mode use UEFI System Utilities HPE UEFI System Utilities on page 43 Hot plug hard drive guidelines When adding hard drives to the server observe the following general guidelines The system automatically sets all device numbers If only one hard drive is used install it in the bay with the lowe...

Page 29: ...nk Remove the component as indicated CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank Installing a hot plug drive 1 Remove the drive blank 2 Prepare the drive ...

Page 30: ...nstall the component 1 Power down the server on page 12 2 Remove the server from the chassis on page 12 3 Place the server on a flat level work surface 4 Locate the M 2 SSD module slots on the system board For more information see Server components on page 9 5 Install the M 2 SSD module 6 Install the server into the chassis Installing a server on page 16 7 Power up the server on page 12 ...

Page 31: ...rver from the chassis on page 12 4 Place the server on a flat level work surface 5 Prepare the storage controller for installation 6 Align the storage controller with the alignment pins and lower it into server 7 Push the handle down into the closed position to fully seat the storage controller 8 Install the server Installing a server on page 16 9 Power up the server on page 12 ...

Page 32: ...ration RBSU in UEFI System Utilities HPE UEFI System Utilities on page 43 HP Trusted Platform Module installation guidelines CAUTION Always observe the guidelines in this document Failure to follow these guidelines can cause hardware damage or halt data access When installing or replacing a TPM observe the following guidelines Do not remove an installed TPM Once installed the TPM becomes a permane...

Page 33: ...em such as Microsoft Windows Server 2012 or later Installing the Trusted Platform Module board WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them 1 Power down the server on page 12 2 Remove the server Remove the server from the chassis on page 12 3 Place the server on a flat level work surface 4 Locate th...

Page 34: ...rom the server Do not save the recovery key password on the encrypted hard drive Enabling the Trusted Platform Module CAUTION When a TPM is installed and enabled on the server data access is locked if you fail to follow the proper procedures for updating the system or option firmware replacing the system board replacing a hard drive or modifying OS application TPM settings 1 During the server star...

Page 35: ...this reboot the TPM setting becomes effective 9 Enable TPM functionality in the OS such as Microsoft Windows BitLocker or measured boot For more information on adjusting TPM usage in BitLocker see the Microsoft website http support microsoft com For more information on UEFI System Utilities see the UEFI System Utilities User Guide in the UEFI Information Library http www hpe com info ProLiantUEFI ...

Page 36: ...e to do so can result in damage to the equipment Item Connector Description 1 Serial For trained personnel to connect a null modem serial cable and perform advanced diagnostic procedures 2 USB For connecting up to two USB devices 3 Video For connecting a video monitor The USB connectors on the SUV cable do not support devices that require greater than a 500mA power source ...

Page 37: ...Cabling 37 Front panel LED board assembly cabling ...

Page 38: ...on page 48 Offline Product QuickSpecs For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the Hewlett Packard Enterprise website http www hpe com info qs HPE iLO The iLO subsystem is a standard component of ProLiant servers that simplifies initial server setup server health monitoring power and thermal optimization and r...

Page 39: ...pecs iLO Active Health System The HPE Active Health System provides the following features Combined diagnostics tools scanners Always on continuous monitoring for increased stability and shorter downtimes Rich configuration history Health and service alerts Easy export and upload to Service and Support The Active Health System monitors and records changes in the server hardware and system configur...

Page 40: ...ervers For more information about the RESTful API see the Hewlett Packard Enterprise website http www hpe com info restfulinterface docs Integrated Management Log The IML records hundreds of events and stores them in an easy to view form The IML timestamps each event with 1 minute granularity You can view recorded events in the IML in several ways including the following From within HPE SIM From w...

Page 41: ...ion and then secures it in a single personalized dashboard that is viewable from anywhere at any time The dashboard organizes your IT and service data to help you understand and respond to that information more quickly With specific authorization from you an authorized Channel Partner can also view your IT environment remotely using Insight Online For more information about using Insight Online se...

Page 42: ...uding array setup and disk partitioning and erases all connected hard drives completely Before using this utility see the instructions in the Intelligent Provisioning User Guide Use the Erase Utility to erase drives and Active Health System logs and to reset UEFI System Utilities settings Run the Erase Utility if you must erase the system for the following reasons You want to install a new operati...

Page 43: ...for single or one to many ProLiant servers and network based targets such as iLOs OAs and VC Ethernet and Fibre Channel modules For more information about HP SUM see the product page on the Hewlett Packard Enterprise website http www hpe com servers hpsum To download HP SUM see the Hewlett Packard Enterprise website http www hpe com servers hpsum download To access the HP Smart Update Manager User...

Page 44: ... select a file you are prompted to enter the boot option description which is then displayed in the Boot menu as well as any optional data to be passed to an EFI application Boot to System Utilities After pre POST the boot options screen appears During this time you can access the UEFI System Utilities by pressing the F9 key Choose between supported modes Legacy BIOS Boot Mode or UEFI Boot Mode IM...

Page 45: ...abled the System Maintenance Switch does not restore all manufacturing defaults when set to the ON position For security reasons the following are not restored to defaults when the System Maintenance Switch is in the ON position Secure Boot is not disabled and remains enabled The Boot Mode remains in UEFI Boot Mode even if the default boot mode is Legacy Boot Mode The Secure Boot Database is not r...

Page 46: ...be modified by qualified service personnel This value should always match the serial number located on the chassis 4 Press the Enter key to clear the warning 5 Enter the serial number and press the Enter key 6 Select Product ID The following warning appears Warning The Product ID should ONLY be modified by qualified service personnel This value should always match the Product ID located on the cha...

Page 47: ...s not available normally Specifically Hewlett Packard Enterprise provides legacy USB functionality for the following POST system boot UEFI System Utilities Pre boot UEFI shell DOS Operating environments which do not provide native USB support External USB functionality Hewlett Packard Enterprise provides external USB support to enable local connection of USB devices for server administration confi...

Page 48: ...otable device o Press F11 Boot Menu when prompted during system boot to access the One Time Boot Menu This menu allows you to select the boot device for a specific boot and does not modify the boot order configuration settings 4 Insert the USB key into an available USB port 5 Boot the system The FWUPDATE utility checks the system and provides a choice if more than one exists of available firmware ...

Page 49: ...nter website http www hpe com support hpesc When searching for the component always select OS Independent to find the component 2 Copy the binary file to a USB media or iLO virtual media 3 Attach the media to the server 4 During POST press F9 to enter System Utilities 5 Select Embedded Applications Firmware Update System ROM Select Firmware File 6 Select the device containing the flash file 7 Sele...

Page 50: ...rd Enterprise Support Center website http www hpe com support hpesc Operating System Version Support For information about specific versions of a supported operating system refer to the operating system support matrix http www hpe com info ossupport Version control The VCRM and VCA are web enabled Insight Management Agents tools that SIM uses to schedule software update tasks to the entire enterpr...

Page 51: ... plus the leading industry standard operating systems Let us work proactively with you to prevent problems Our flexible choices of hardware and software support coverage windows and response times help resolve problems faster reduce unplanned outages and free your staff for more important tasks For more information see the Hewlett Packard Enterprise website http www hpe com services support Tap in...

Page 52: ... Gen9_TSG_es German http www hpe com support Gen9_TSG_de Japanese http www hpe com support Gen9_TSG_ja Simplified Chinese http www hpe com support Gen9_TSG_zh_cn The HPE ProLiant Gen9 Troubleshooting Guide Volume II Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades To view the guide select...

Page 53: ...0 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server on page 12 2 Remove the server Remove the server from the chassis on page 12 3 Place the server on a flat level work surface 4 Identify the battery location Server components on page 9 5 Remove the...

Page 54: ...g Warranties Regulatory information Safety and regulatory compliance For important safety environmental and regulatory information see Safety and Compliance Information for Server Storage Power Networking and Rack Products available at the Hewlett Packard Enterprise website http www hpe com support Safety Compliance EnterpriseProducts Belarus Kazakhstan Russia marking Manufacturer and Local Repres...

Page 55: ...clude YWW where Y indicates the year counting from within each new decade with 2000 as the starting point for example 238 2 for 2002 and 38 for the week of September 9 In addition 2010 is indicated by 0 2011 by 1 2012 by 2 2013 by 3 and so forth YYWW where YY indicates the year using a base year of 2000 for example 0238 02 for 2002 and 38 for the week of September 9 Turkey RoHS material content de...

Page 56: ...tic sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance ...

Page 57: ... temperature ratings shown are for sea level An altitude derating of 1 C per 300 m 1 8 F per 1 000 ft to 3 048 m 10 000 ft is applicable No direct sunlight allowed Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure minimum of 70 kPa Server specifications Specification Value Height 16 60 cm 6 54 in Depth 66 80 cm 26 ...

Page 58: ...cumentation to identify the recommended software update method To download product updates go to either of the following o Hewlett Packard Enterprise Support Center Get connected with updates page http www hpe com support e updates o Software Depot website http www hpe com support softwaredepot To view and update your entitlements and to link your contracts and warranties with your profile go to t...

Page 59: ...hat an authorized service provider replace the part These parts are identified as No in the Illustrated Parts Catalog Based on availability and where geography permits CSR parts will be shipped for next business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the Hewlett Packard Enterprise Support Cen...

Page 60: ...rd consultez le site Web Hewlett Packard Enterprise http www hpe com support selfrepair Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose i prodotti Hewlett Packard Enterprise sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente CSR Customer Self Repair Se in fas...

Page 61: ...zeichnet CSR Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verfügbar Wenn Sie Hilfe benötigen können Sie das Hewlett Packard Enterprise Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen Den Materialien von H...

Page 62: ... cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio Para obtener más información acerca del programa de Reparaciones del propio cliente de Hewlett Packard Enterprise póngase en contacto con su proveedor de servicios local Si está interesado en el programa para Norteamérica visite la página web de Hewlett Packard Ent...

Page 63: ... obra do serviço Opcional Peças cujo reparo feito pelo cliente é opcional Essas peças também são projetadas para o reparo feito pelo cliente No entanto se desejar que a Hewlett Packard Enterprise as substitua pode haver ou não a cobrança de taxa adicional dependendo do tipo de serviço de garantia destinado ao produto OBSERVAÇÃO Algumas peças da Hewlett Packard Enterprise não são projetadas para o ...

Page 64: ...Support and other resources 64 ...

Page 65: ...Support and other resources 65 ...

Page 66: ...atic secure submission of hardware event notifications to Hewlett Packard Enterprise which will initiate a fast and accurate resolution based on your product s service level Hewlett Packard Enterprise strongly recommends that you register your device for remote support For more information and device support details go to the Insight Remote Support website http www hpe com info insightremotesuppor...

Page 67: ...vanced Memory Protection API application program interface ASR Automatic Server Recovery CSA Canadian Standards Association CSR Customer Self Repair EFI extensible firmware interface HP SUM HP Smart Update Manager HPE SIM HPE Systems Insight Manager HPE SSA HPE Smart Storage Administrator HTTPS hypertext transfer protocol secure sockets ...

Page 68: ...ect Notation LRDIMM load reduced dual in line memory module NVRAM nonvolatile memory PCIe Peripheral Component Interconnect Express PDU power distribution unit POST Power On Self Test QR code quick response code RBSU ROM Based Setup Utility RDIMM registered dual in line memory module RDP Rapid Deployment Pack SAS serial attached SCSI SD Secure Digital ...

Page 69: ...D solid state drive SUV serial USB video TMRA recommended ambient operating temperature TPM Trusted Platform Module UEFI Unified Extensible Firmware Interface UID unit identification USB universal serial bus VC Virtual Connect VCA Version Control Agent VCRM Version Control Repository Manager ...

Page 70: ...tion send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hpe com When submitting your feedback include the document title part number edition and publication date located on the front cover of the document For online help content include the product name product version help edition and publication date located on the legal notices page ...

Page 71: ...liance 54 components 6 components front panel 6 components identification 6 configuration of system 38 configuration settings 44 configuring the chassis 17 connector front panel LED board cable 9 connector internal USB 9 connector mezzanine 9 connector TPM 9 connectors 6 9 contact information 58 contacting Hewlett Packard Enterprise 58 controller 31 controller components 6 CSR customer self repair...

Page 72: ...ite 58 Hewlett Packard Enterprise contacting 58 hot plug drive installing 29 HP Care Pack Services 14 51 HP Smart Update Manager overview 38 43 HP Trusted Platform Module option 32 HPE Collaborative Support 51 HPE iLO 38 HPE Insight Diagnostics 40 41 42 HPE Insight Diagnostics survey functionality 41 42 HPE Insight Online 38 40 41 HPE Insight Online direct connect 41 HPE Insight Remote Support sof...

Page 73: ...ID 46 PXE preboot execution environment 43 Q QuickSpecs 24 38 R rack installation 14 16 rack resources 14 rack warnings 16 RAID configuration 46 recovering a lost password 34 recovery key 34 redundant ROM 47 re entering the server serial number 46 registering the server 18 regulatory compliance identification numbers 52 54 regulatory compliance information 54 regulatory compliance notices 54 55 re...

Page 74: ...chnology services 51 telephone numbers 58 temperature requirements 15 57 TPM Trusted Platform Module 32 33 34 TPM connector 9 troubleshooting 52 troubleshooting resources 52 troubleshooting firmware upgrade utility 52 Trusted Platform Module TPM 32 33 34 Turkey RoHS material content declaration 55 U UEFI server profile 45 UID button 7 UID LED 7 Ukraine notice 55 Ukraine RoHS material content decla...

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