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Troubleshooting

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HP StorageWorks 2/8q Fibre Channel Switch Installation Guide

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Summary of Contents for 2/8q Fibre Channel

Page 1: ...ntroduction provides an overview of LEDs connections and user controls Planning describes the factors to consider when planning a fabric Installing explains how to install and configure the switch Troubleshooting describes the diagnostic methods and troubleshooting procedures Regulatory Compliance Notices includes notices about the switch Electrostatic Discharge discusses static electricity concer...

Page 2: ...anties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft and Windows are U S registered trademarks of Microsoft Corporation Linux is a U S registered trademard o...

Page 3: ...roduction 13 Switch chassis features 13 Power supply 14 Serial port 14 Chassis LEDs 14 Input Power LED green 14 Heartbeat LED green 15 System Fault LED solid amber 15 Ethernet port 15 Maintenance button 16 Resetting the switch 16 Placing the switch in maintenance mode 16 Exiting maintenance mode 16 Fibre Channel ports and LEDs 17 Port Logged in LED green 17 Port Activity LED green 17 SFP transceiv...

Page 4: ...tch Manager on Windows systems 36 Installing Switch Manager on Linux systems 36 Backing up the switch configuration 37 Powering down the switch 37 Updating switch firmware 38 Using Switch Manager to install firmware 38 Using the CLI to install firmware 38 4 Troubleshooting 41 POST diagnostics 42 Heartbeat LED blink patterns 42 Internal firmware failure blink pattern 43 System error blink pattern 4...

Page 5: ...s Canadien 53 Class A equipment 53 Class B equipment 53 European Union Notice 53 BSMI Notice 53 Japanese Notice 54 Japanese Power Cord Notice 54 Korean notices 54 Class A equipment 54 Laser compliance 55 Battery replacement notice 56 B Electrostatic Discharge 57 Prevention methods 57 Grounding methods 57 C Specifications 59 Fabric specifications 59 Maintainability 60 Fabric management 60 Dimension...

Page 6: ...ecuring the switch flanges to the rear of the rack 32 12 Securing the rail retaining brackets to the switch front view 33 13 Installing an SFP transceiver 34 14 Heartbeat LED location and blinking patterns 42 15 Logged In LED location and blinking patterns 44 16 Chassis LEDs 46 Tables 1 Document conventions 8 2 Zoning database limits 22 3 Environmental requirements 27 4 Fabric specifications 59 5 ...

Page 7: ...l Business SAN documentation CD HP StorageWorks Modular Smart Array 1000 Small Business SAN Kit Installation Instructions also printed HP StorageWorks 2 8q Fibre Channel Switch Management User Guide HP StorageWorks 2 8q Fibre Channel Switch SNMP Reference Guide HP StorageWorks 2 8q Fibre Channel Switch Event Messages Reference Guide The following MSA1000 specific documents are on the MSA1000 docum...

Page 8: ...in damage to equipment or data Tip Text in a tip provides additional help to readers by providing nonessential or optional techniques procedures or shortcuts Note Text set off in this manner presents commentary sidelights or interesting points of information Table 1 Document conventions Convention Element Blue text Figure 1 Cross reference links Bold Menu items buttons and key tab and box names It...

Page 9: ...cations connectors into this receptacle Any surface or area of the equipment marked with these symbols indicates the presence of a hot surface or hot component Contact with this surface could result in injury WARNING To reduce the risk of personal injury from a hot component allow the surface to cool before touching Power supplies or systems marked with these symbols indicate the presence of multi...

Page 10: ...Most HP products can provide product number serial number and firmware revision electronically through the use of supplied management or diagnostic utilities eliminating the need to physically inspect or remove products from installed enclosures You may be directed by HP to run these utilities to gather required entitlement information HP installation and configuration assistance A moderate level ...

Page 11: ...umber if applicable Product serial numbers Product model names and numbers Applicable error messages Operating system type and revision level Detailed specific questions HP storage web site The HP web site has the latest information on this product as well as the latest drivers Access storage at http www hp com country us eng prodserv storage html From this web site select the appropriate product ...

Page 12: ...About this Guide 12 HP StorageWorks 2 8q Fibre Channel Switch Installation Guide ...

Page 13: ...ons An overview of the switch management tools is also provided Included sections Switch chassis features page 13 Switch management page 19 Switch chassis features Figure 1 Chassis features 1 Power supply page 14 2 Serial port page 14 3 Chassis LEDs page 14 4 Ethernet port page 15 5 Maintenance button page 16 6 7 Fibre Channel ports and LEDs page 17 1 2 3 4 5 6 7 ...

Page 14: ...ial port The switch is equipped with an RS 232 serial port to access the Command Line Interface for advanced configuration tasks and maintenance purposes Figure 1 The serial port connector requires a null modem female female DB9 cable using the pin configuration and connection information as detailed in Cable pin configurations on page 64 Chassis LEDs The chassis LEDs Figure 2 provide status infor...

Page 15: ...at LED shows a blink code that defines the condition See Heartbeat LED blink patterns on page 42 for more information Ethernet port The Ethernet port Figure 3 is an RJ 45 connector that provides a connection to a management workstation through a 10 100 Base T Ethernet cable The workstation can be a Windows or a Linux workstation that is used for advanced configuration and management tasks You can ...

Page 16: ...inated After approximately 1 minute the power on self test POST begins extinguishing the Heartbeat LED When the POST is complete the Input Power LED is illuminated and the Heartbeat LED flashes once per second Placing the switch in maintenance mode 1 Isolate the switch from the fabric 2 Press and hold the Maintenance button with a pointed tool until the Heartbeat LED alone is illuminated between 2...

Page 17: ...uccessful loop initialization or port login the switch illuminates the corresponding logged in LED This shows that the port is properly connected and able to communicate with its attached devices The Logged in LED remains illuminated as long as the port is initialized or logged in If the port connection is broken or an error occurs that disables the port the Logged in LED flashes See Logged In LED...

Page 18: ...r communication with the connected device is interrupted See Install SFP transceivers on page 34 for information Port types The switch supports generic ports G_Port GL_Port and fabric ports F_Port FL_Port Switches come from the factory with all Fibre Channel ports configured as GL_Ports Ports function as follows A GL_Port self configures as an FL_Port when connected to a public loop device and as ...

Page 19: ...Line Interface The CLI provides monitoring and configuration functions by which the administrator can manage the fabric and its switches and can be accessed over an Ethernet connection or a serial connection See Management System Requirements on page 63 for connection information and refer to the HP StorageWorks 2 8q Fibre Channel Switch Management User Guide for information about the CLI File Tra...

Page 20: ...Introduction 20 HP StorageWorks 2 8q Fibre Channel Switch Installation Guide ...

Page 21: ...Works 2 8q Fibre Channel Switch Installation Guide 2 Planning Consider the following when planning a fabric Devices page 22 Device access page 22 Performance page 24 Fabric security page 25 Fabric management page 25 ...

Page 22: ...to another A zone is a named group of devices that can communicate with each other Membership in a zone can be defined by domain ID and switch port number port Fibre Channel address or by device worldwide name WWN Devices can communicate only with devices within the same zone A zone can be a member of more than one zone set Several zone sets can be defined for a fabric but only one zone set can be...

Page 23: ...xceed 128 Soft zones Soft zoning divides the fabric for purposes of controlling device discovery Devices in the same soft zone automatically discover and communicate freely with all other members of the same zone The soft zone boundary is not secure traffic across soft zones can occur if addressed correctly The following rules apply to soft zones Soft zone boundaries yield to ACL zone boundaries S...

Page 24: ...e the transmitting port must wait for an acknowledgement before sending the next frame Longer distances can be spanned at full bandwidth by extending credits to the ports Each port can donate 15 credits to a pool from which a recipient port can borrow The recipient port also loses a credit in the process For example you can configure a recipient port to borrow 15 credits from one donor port for a ...

Page 25: ... community string which are the passwords that control read and write access to the switch The read community string public and write community string private are set at the factory to these well known defaults and should be changed If the read and write community strings have not been changed from their defaults you risk unwanted access to the switch Fabric management Switch Manager and the CLI e...

Page 26: ...Planning 26 HP StorageWorks 2 8q Fibre Channel Switch Installation Guide ...

Page 27: ... switch configuration page 37 Powering down the switch page 37 Updating switch firmware page 38 Site requirements Consider factors that affect the climate in your facility such as equipment heat dissipation and ventilation The switch requires the following operating conditions See Specifications on page 59 for a detailed list Table 3 Environmental requirements Item Requirement Power requirements 1...

Page 28: ...stall SFP transceivers page 34 Connect the cables page 35 Configure the switch page 36 Unpack the switch and verify carton contents The 2 8q FC Switch is shipped with the components shown in Figure 5 Figure 5 Switch carton contents 1 2 8q FC Switch 2 2 8q FC Switch Quick Start Installation Instructions printed 3 Power cable approved for use in the United States 4 Mounting adapter brackets 5 Screws...

Page 29: ...inimum clearance at the front and rear of the switch or rack for service access and ventilation Multiple rack mounted units connected to the AC supply circuit may overload that circuit or overload the AC supply wiring Consider the power source capacity and the total power usage of all switches on the circuit See Electrical on page 61 Reliable grounding in the rack must be maintained 1 Obtain the 2...

Page 30: ...Identify the left L and right R rails by markings stamped into the rails b From the rear of the rack insert the right rail into the inside right rear of the rack until the pins extend through the holes marked in step 3 and the scissor type locking latch engages Figure 7 c Extend the other end of the rail toward the inside front of the rack until the pins extend through the marked holes and the loc...

Page 31: ...ounting adapter brackets to the sides of the switch Figure 9 a Place the switch on a stable work surface and then position the switch and the brackets so that the port side of the switch faces the flanges of the brackets b Determine which mounting set back on the brackets to use The brackets can be mounted so that the switch is flush with the rear of the rack or set back approximately three inches...

Page 32: ... back until the flanges of the mounting adapter brackets are flush with the rear uprights of the rack Figure 10 Figure 10 Placing the switch on the rails rear view 7 Secure the switch to the back of the rack by inserting and tightening the 2 remaining provided screws through the bracket flanges Figure 11 Figure 11 Securing the switch flanges to the rear of the rack ...

Page 33: ...the rack secure the switch by sliding the rail retaining brackets on the rails toward the switch until they engage the mounting adapter brackets and then tighten the rail bracket thumbscrews to secure the device Figure 12 Figure 12 Securing the rail retaining brackets to the switch front view 1 2 ...

Page 34: ... into the port and gently push in on the SFP until the it snaps in place To remove a transceiver gently press the transceiver into the port to release the tension and then pull out on the release tab to remove the transceiver from the chassis Note The transceiver fits only one way in the port If the transceiver does not install under gentle pressure pull it out of the port turn it over and re inse...

Page 35: ...5 Volt electrical service the cable must be rated at 10 Amps and be approved by UL and CSA For 250 Volt electrical service the cable must be rated at 10 Amps meet the requirements of H05VV F and be approved by VDE SEMKO and DEMKO 1 Connect the power cord to the AC power port on the switch chassis and to a grounded AC outlet or uninterruptible power supply 2 Verify that the chassis LEDs illuminate ...

Page 36: ... Switch Manager on Windows systems 1 Close all programs currently running and then insert the Small Business SAN Software CD into the server or management workstation CD ROM drive The CD automatically starts and displays the HP Small Business SAN Wizard 2 In the Welcome window click Next and then follow the onscreen instructions Note Switch Manager is installed and placed in the following system f...

Page 37: ...oning database included all zone sets zones and aliases Use FTP to download the configdata file to your workstation for safe keeping and to upload the file back to the switch for the restore function See Management System Requirements on page 63 for information about connecting a workstation to the switch and refer to Backing up a switch configuration in the HP StorageWorks 2 8q Fibre Channel Swit...

Page 38: ...nge states are reset When the non disruptive activation is complete Switch Manager sessions reconnect automatically However Telnet sessions must be restarted manually Using Switch Manager to install firmware 1 Select a switch in the topology display and double click to open the Faceplate display Open the Switch menu and select Load Firmware 2 In the Firmware Upload window click Select to browse an...

Page 39: ... y Connected to 10 20 20 200 10 20 20 200 220 localhost localdomain server Version wu 2 6 1 18 ready 3 The switch attempts a non disruptive activation if possible otherwise a disruptive activation is performed When prompted to install the new firmware enter Yes to continue or No to cancel This is the last opportunity to cancel About to install image Do you want to continue y n y Connected to 10 20...

Page 40: ...Installing 40 HP StorageWorks 2 8q Fibre Channel Switch Installation Guide ...

Page 41: ...e switch is available through the chassis LEDs and the port LEDs Diagnostic information is also available through the Switch Manager and CLI event logs and error displays This section describes the following diagnostics and tasks POST diagnostics page 42 Chassis diagnostics page 46 Maintenance mode options page 47 ...

Page 42: ...re no errors the Heartbeat LED blinks at a steady rate of once per second If a critical error occurs the Heartbeat LED shows an error blink pattern and the System Fault LED will illuminate If there are non critical errors the switch disables the failed ports and flashes the associated Logged In LEDs Heartbeat LED blink patterns The Heartbeat LED indicates the operational status of the switch When ...

Page 43: ...file Note Recreating the configuration file deletes all switch configuration settings 1 Place the switch in maintenance mode Press and hold the Maintenance button for 2 7 seconds See Maintenance mode options on page 47 for more information 2 Establish a Telnet session using the default IP address 10 0 0 1 or the user assigned IP address of the switch See Management System Requirements on page 63 f...

Page 44: ...Make necessary corrections If the condition remains unplug the switch from the AC power source and contact your HP Authorized Maintenance Provider 3 Open a command line window and log on to the switch Enter the Shutdown command then power down the switch Contact your HP Authorized Maintenance Provider Logged In LED indications Port diagnostics are indicated by the Logged in LED for each port and c...

Page 45: ...Review the event browser to determine if excessive port errors are responsible for disabling the port Look for a message that mentions one of the monitored error types indicating that the port has been disabled then do the following 1 Examine the alarm configuration for the associated error using the CLI Show Config Threshold command or the Switch Manager application Are the thresholds and sample ...

Page 46: ... the condition remains continue No Continue 2 Inspect the AC power source Is the power source delivering the proper voltage Yes Continue No Make necessary repairs If the condition remains contact your HP Authorized Maintenance Provider System Fault LED is illuminated The System Fault LED illuminates to indicate that the switch logic circuitry is overheating or that a POST error has occurred The Sy...

Page 47: ...e the switch in maintenance mode by pressing and holding the Maintenance button with a pointed tool for 2 7 seconds until the Heartbeat LED alone is illuminated 2 Allow one minute for the switch to complete its tests When the switch is in maintenance mode the Heartbeat LED illuminates continuously All other chassis LEDs are extinguished 3 Establish a Telnet session with the switch using the mainte...

Page 48: ...hen prompted for a file name prompt enter the firmware image file name Image filename filename Unpacking filename please wait Unpackage successful 4 Select option 7 to reset the switch and exit maintenance mode Maintenance menu Reset Network Config This option resets the network properties to the factory default values and saves them on the switch Refer to the HP StorageWorks 2 8q Fibre Channel Sw...

Page 49: ...portions of the fabric that involve the switch Maintenance menu Reset Switch This option closes the Telnet session exits maintenance mode and reboots the switch using the current switch configuration All unpacked firmware image files that reside on the switch are deleted Maintenance menu Show Firmware Versions This option displays the image numbers and firmware versions that are stored on the swit...

Page 50: ...Troubleshooting 50 HP StorageWorks 2 8q Fibre Channel Switch Installation Guide ...

Page 51: ...sponding statement Class A equipment This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not ins...

Page 52: ...hielded cables with metallic RFI EMI connector hoods in order to maintain compliance with FCC Rules and Regulations Declaration of conformity for products marked with the FCC logo United States only This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference r...

Page 53: ...ecte toutes les exigences du Règlement sur le matériel brouilleur du Canada European Union Notice Products bearing the CE marking comply with the EMC Directive 89 336 EEC and the Low Voltage Directive 73 23 EEC issued by the Commission of the European Community and if this product has telecommunication functionality the R TTE Directive 1999 5 EC Compliance with these directives implies conformity ...

Page 54: ...Regulatory Compliance Notices 54 HP StorageWorks 2 8q Fibre Channel Switch Installation Guide Japanese Notice Japanese Power Cord Notice Korean notices Class A equipment ...

Page 55: ...r performance of procedures other than those specified herein or in the laser product s installation guide may result in hazardous radiation exposure To reduce the risk of exposure to hazardous radiation Do not try to open the unit enclosure There are no user serviceable components inside Do not operate controls make adjustments or perform procedures to the laser device other than those specified ...

Page 56: ...WARNING Your Accelerator Array contains Lithium Manganese Dioxide Nickel Metal Hydride or Vanadium Pentoxide batteries There is risk of fire and burns if the battery pack is not handled properly To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in ...

Page 57: ...s There are several methods for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provide proper ground wear the strap snug against the skin Use ...

Page 58: ...Electrostatic Discharge 58 HP StorageWorks 2 8q Fibre Channel Switch Installation Guide ...

Page 59: ...v 7 0 FC FLA FC GS FC GS 2 FC GS 3 FC FG FC Tape FC VI FC SW 2 Fibre Channel Element MIB RFC 2837 Fibre Alliance MIB Version 4 0 Fibre Channel classes of service Classes 2 and 3 Modes of operation Fibre Channel Classes 2 and 3 connectionless Port types G_Port GL_Port F_Port FL_Port Port characteristics All ports are auto discovering and self configuring Number of Fibre Channel ports 8 2 Gbps FC po...

Page 60: ...nctional components except SFP transceivers Port tests include online internal and external tests User Interface LED indicators Table 6 Fabric management options and requirements Item Description Management methods Switch Manager Graphical User Interface Command Line Interface CLI Simple Management Network Protocol SNMP File Transfer Protocol FTP Maintenance connection RS 232 connector null modem ...

Page 61: ...A at 120 VAC 0 25 A at 240 VAC Heat Output maximum 50 watts Circuit Protection Internally fused Table 9 Environmental requirements Item Requirement Temperature Operating Non operating 5 40 C 41 104 F 40 70 C 4 158 F Humidity Operating Non operating 15 80 non condensing 25 90 non condensing Altitude Operating Non operating 0 3048m 0 10 000 feet 0 15 240m 0 50 000 feet Vibration Operating Non operat...

Page 62: ...L60950 2000 CSA 22 2 No 60950 00 Canada EN60950 2000 EC CB Scheme IEC 60950 1999 Emissions Standards FCC Part 15B Class A ICES 03 Issue 3 VCCI Class A ITE CISPR 22 Class A EN 55022 Class A Voltage Fluctuations EN 61000 3 3 Harmonics EN 61000 3 2 Immunity EN 55024 1998 Marking FCC Part 15 ULUS United States TUVUS United States cUL Canada cTUV Canada TUV Europe Germany VCCI CE ...

Page 63: ...uirements The requirements for the server and any other workstations are described in Table 11 Table 11 Workstation requirements Item Requirement Operating system Microsoft Windows 2000 2003 Standard and Enterprise Editions 32 bit Red Hat Linux Enterprise Advanced Server 2 1 Enterprise Linux 3 0 32 bit SuSe Linux SLES 8 32 bit Memory 256 MB minimum Disk space 150 MB per installation Processor 300 ...

Page 64: ...onnection you can access Switch Manager or the Command Line Interface Direct Ethernet cross over cable This connection method requires a 10 100 Base T cross over cable from the management workstation to the switch RJ 45 Ethernet port With this type of connection you can access Switch Manager or the Command Line Interface Serial cable This connection method requires a null modem F F DB9 cable With ...

Page 65: ...Switch Manager Configuration Wizard to set the IP address of a new switch without re configuring the management workstation To establish an Ethernet connection 1 Connect a 10 100 Base T straight cable indirectly over an Ethernet network or a 10 100 Base T cross over cable from an RJ 45 port on the management workstation directly to the RJ 45 Ethernet port See Cable pin configurations on page 64 fo...

Page 66: ...a Bits 8 Parity None Stop Bits 1 Flow Control None For Linux environments a Set up minicom to use the serial port Create or modify the etc minirc dfl file with the following content pr portdev ttyS0 pu minit pu mreset pu mhangup pr portdev ttyS0 specifies port 0 on the workstation Choose pr setting to match the workstation port to which you connected the switch b Verify that all users have permiss...

Page 67: ...gnostics 46 LED locations 13 LEDs 14 marking 62 shock 61 vibration 61 classes of service 59 configuration backing up 37 file 43 file system error 16 43 44 remove 48 restore default 48 conventions document 8 equipment symbols 9 text symbols 8 credits 24 59 critical error 42 D device cabling 35 description 22 diagnostics 42 46 60 dimensions 61 distance 24 document conventions 8 related documentation...

Page 68: ...15 42 heat output 61 help obtaining 10 HP authorized reseller 11 storage web site 11 technical support 11 humidity 27 61 HyperTerminal application 66 I immunity 62 inband management 25 Input Power LED 46 installation 28 internal firmware failure 43 J Japanese notice 54 K Korean notices 54 L laser compliance notice 55 latency 24 60 LED Activity 17 chassis 14 Ethernet Activity 15 Ethernet Link Statu...

Page 69: ...security fabric 25 fabric services 25 user account 25 serial connection 66 serial port 14 64 location of 13 shock 61 Simple Network Management Protocol description 19 security 25 site requirements 27 small form factor pluggable 18 soft zone 23 specifications 59 surface mount 29 switch installation 28 management 19 power down 37 recovery 47 reset 16 49 specifications 59 Switch Manager 19 Switch Man...

Page 70: ...Index 70 HP StorageWorks 2 8q Fibre Channel Switch Installation Guide worldwide name 22 Z zone access control list 23 definition 22 name server 23 zone set 22 zoning database 22 limits 22 ...

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