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Select your computer, and then select your operating system.

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In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
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Additional BIOS crisis recovery tool

HP provides a BIOS crisis recovery tool through the HP PC Hardware Diagnostics 3-in-1 USB key. This tool can
be used by HP authorized service providers to recover systems that have failed due to a corrupted BIOS. For
more information about using the 3-in-1 USB key for BIOS crisis recovery, go to

http://www.hp.com/go/

techcenter/pcdiags

. Additional information is included in the web-based training offered by HP University. See

the modules that cover HP PC Hardware Diagnostics (UEFI).

88

Chapter 9 Using HP PC Hardware Diagnostics (UEFI)

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Summary of Contents for 14-BS0 Series

Page 1: ...HP 14 Laptop PC Intel HP 14g Laptop PC HP 14q Laptop PC Maintenance and Service Guide ...

Page 2: ...e without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Third Edition April 2018 Second Edition August 2017 First Edition April 2017 Documen...

Page 3: ... another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Info...

Page 4: ...iv Safety warning notice ...

Page 5: ... subcomponents 21 Mass storage devices 23 Cables 24 Miscellaneous parts 25 4 Removal and replacement procedures preliminary requirements 27 Tools required 27 Service considerations 27 Plastic parts 27 Cables and connectors 27 Drive handling 28 Grounding guidelines 28 Electrostatic discharge damage 28 Packaging and transporting guidelines 29 Workstation guidelines 29 5 Removal and replacement proce...

Page 6: ...75 Power button board 76 Top cover keyboard 77 7 Using Setup Utility BIOS 79 Starting Setup Utility BIOS 79 Updating Setup Utility BIOS 79 Determining the BIOS version 79 Downloading a BIOS update 80 8 Backing up restoring and recovering 81 Creating recovery media and backups 81 Creating HP Recovery media select products only 81 Using Windows tools 82 Restore and recovery 83 Recovering using HP Re...

Page 7: ...omputer specifications 89 35 6 cm 14 0 in display specifications 90 Hard drive specifications 91 M 2 solid state drive specifications 92 DVD RW SuperMulti DL Drive specifications 93 11 Power cord set requirements 95 Requirements for all countries 95 Requirements for specific countries and regions 96 12 Recycling 99 Index 101 vii ...

Page 8: ...viii ...

Page 9: ...ocessors Intel Core i3 6006U 2 0 GHz 3 MB L3 cache 2133 MHz dual 15W Intel Pentium and Celeron processors Intel Pentium Silver N5000 1 1 GHz turbo up to 2 7 GHz 4 MB L2 cache 2400 MHz quad 6W Intel Pentium N3710 1 6 GHz turbo up to 2 56 GHz 2 MB L2 cache 1600 MHz quad 6W Intel Celeron N4000 1 1 GHz turbo up to 2 6 GHz 4 MB L2 cache 2400 MHz dual 6W Intel Celeron N3350 1 1 GHz turbo up to 2 4 GHz 2...

Page 10: ...ting diode WLED UWVA BrightView 1920 1080 display slim flat 3 0 mm eDP typical brightness 220 nits Memory Two non customer accessible upgradable memory module slots Intel Core processors Supports up to 16 GB of system RAM in the following configurations DDR4 2133 dual channel support 7th generation Intel Core processors DDR4 2400 dual channel support 8th generation Intel Core processors 16384 MB t...

Page 11: ...onfiguration 128 GB 64 GB 32 GB Optical drive Fixed serial ATA 9 0 mm tray load DVD RW Double Layer writer Supports zero power optical drive Supports M disc Supports configuration without optical drive Camera mic HP TrueVision HD camera activity LED USB 2 0 HD BSI sensor f2 0 720p by 30 frames per second HP Camera VGA camera indicator LED USB 2 0 f2 4 480p by 30 frames per second Single digital mi...

Page 12: ...P Multi Format Digital Media Reader Support SD SDHC SDXC Push pull insertion removal Internal Card One M 2 slot for SSD One M 2 slot for WLAN Ports VGA Dsub 15 pin supporting 1920 1200 60Hz HDMI version 1 4b supporting 1920 1080 60Hz Hot Plug unplug and auto detect for correct output to wide aspect vs standard aspect video RJ 45 Ethernet USB 3 0 2 ports left side USB 2 0 1 right side AC Smart Pin ...

Page 13: ...lue NB Select Geo EM SL Windows 10 Home Entry NB EM SL Compact Windows 10 Home EM SL 64 Indonesia PPP Windows 10 Home Plus EM SL 64 Indonesia PPP Windows 10 Home Value EM SL 64 Indonesia PPP Windows 10 Home EM SL 64 APAC PPP Windows 10 Home Plus EM SL 64 APAC PPP Windows 10 Home Value EM SL 64 APAC PPP For China Market CPPP Windows 10 Home High End China Language Edition CPPP Windows 10 Home China...

Page 14: ...Category Description AC adapter Battery Optical drive 6 Chapter 1 Product description ...

Page 15: ...age share or access information To insert a card 1 Hold the card label side up with connectors facing the computer 2 Insert the card into the memory card reader and then press in on the card until it is firmly seated To remove a card Pull the card out of the memory card reader 4 USB 2 0 port Connects a USB device such as a cell phone camera activity tracker or smartwatch and provides data transfer...

Page 16: ...rt Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed High Definition Multimedia Interface HDMI device 7 USB 3 x SuperSpeed ports 2 Connect a USB device such as a cell phone camera activity tracker or smartwatch and provide high speed data transfer 8 Audio out headphone Audio in microphone combo jack Connects op...

Page 17: ...unctions vary depending on the camera hardware and software installed on your product 4 Internal microphone Records sound The antennas are not visible from the outside of the computer and antenna location varies For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental No...

Page 18: ... your finger gestures to move the pointer or activate items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 10 Chapter 2 Getting to know your computer ...

Page 19: ...Lights Component Description 1 Caps lock light On Caps lock is on which switches the key input to all capital letters 2 Mute light Amber Computer sound is off Off Computer sound is on Keyboard area 11 ...

Page 20: ... Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Right click the Power...

Page 21: ...xecutes specific functions when pressed in combination with another key 3 Windows key Opens the Start menu NOTE Pressing the Windows key again will close the Start menu 4 Action keys Execute frequently used system functions NOTE On select products the f5 action key turns the keyboard backlight feature off or on Keyboard area 13 ...

Page 22: ...o the monitor display to a simultaneous display on both the computer and the monitor Turns the keyboard backlight off or on NOTE To conserve battery power turn off this feature Mutes or restores speaker sound Decreases speaker volume incrementally while you hold down the key Increases speaker volume incrementally while you hold down the key Plays the previous track of an audio CD or the previous s...

Page 23: ...ry 3 Battery release latch Releases the battery 4 Speakers 2 Produce sound 5 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Bottom 15 ...

Page 24: ... number Locate these numbers before you contact support Your service label will resemble one of the examples below Refer to the illustration that most closely matches the service label on your computer Component 1 Serial number 2 Product number 3 Warranty period 4 Model number select products only Component 1 HP product name select products only 2 Model name select products only 3 Product number 4...

Page 25: ...TE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Computer major components 17 ...

Page 26: ...rive 2 5 inch does not include bracket connector board or cable 1 TB 5400 rpm 778192 005 500 GB 5400 rpm 778186 005 eMMC module 128 GB not illustrated 942826 001 10 Solid state drive M 2 NOTE Mylar for use with solid state drives is available using spare part number 930980 001 512 GB 763008 015 256 GB 865902 011 128 GB 827560 040 11 Solid state drive bracket 925355 001 12 System board includes rep...

Page 27: ...processor with 32 GB of eMMC memory L15264 xx1 Intel Celeron N3350 processor 941658 xx1 Intel Celeron N3350 processor with 64 GB of eMMC memory 941657 xx1 Intel Celeron N3060 processor 925425 xx1 Intel Celeron N3060 processor with 64 GB of eMMC memory 925427 xx1 Intel Celeron N3060 processor with 32 GB of eMMC memory 925426 xx1 13 WLAN module Intel Dual Band Wireless AC 7265 802 11AC 2x2 WiFi BT 4...

Page 28: ...tery 919701 850 3 cell 31 Whr 2 8 Ah Li ion battery 919700 850 21 Optical drive DVD RW Double Layer SuperMulti 920417 001 22 Bottom cover For use in models with an optical drive Pike natural silver 925326 001 Silk gold 925327 001 Smoke gray 925324 001 Marine blue 925325 001 Snow white 925323 001 Empress red 925657 001 Jack black 925322 001 For use in models without an optical drive Pike natural si...

Page 29: ...umber 1 Display bezel 925335 001 2 Raw display panel 35 6 cm 14 0 in FHD anti glare 821816 007 FHD BrightView 847660 006 HD anti glare 916357 002 HD BrightView 847664 006 3 Camera microphone module HD 919471 001 VGA 919472 001 Display assembly subcomponents 21 ...

Page 30: ...and right 925356 001 6 Display cable includes display panel cable and camera microphone cable 925342 001 7 Antenna includes wireless antenna cable and transceiver 925314 001 8 Display enclosure Pike natural silver 925319 001 Silk gold 925320 001 Smoke gray 925317 001 Marine blue 925318 001 Jack black 925315 001 Snow white 925316 001 Empress red 925321 001 Converter board not illustrated 905711 001...

Page 31: ... 005 2 Hard drive bracket 925354 001 eMMC module 128 GB not illustrated 942826 001 3 Solid state drive M 2 NOTE Mylar for use with solid state drives is available using spare part number 930980 001 512 GB 763008 015 256 GB 865902 011 128 GB 827560 040 4 Solid state drive bracket 925355 001 5 Optical drive DVD RW Double Layer SuperMulti 920417 001 Mass storage devices 23 ...

Page 32: ...925339 001 Pike natural silver 925340 001 Silk gold 925341 001 Empress red 925658 001 7 Optical drive bracket 925353 001 Cables Item Component Spare part number 1 USB board cable 925343 001 2 TouchPad button board cable 925344 001 3 TouchPad cable 925346 001 4 Power button board cable 925345 001 24 Chapter 3 Illustrated parts catalog ...

Page 33: ...in India 920688 016 For use in Israel 920688 008 For use in Italy 920688 002 For use in Japan 920688 017 For use in North America 920688 001 For use in the People s Republic of China 920688 014 For use in South Africa 920688 010 For use in South Korea 920688 013 For use in Switzerland 920688 009 For use in Taiwan 920688 015 For use in Thailand 920688 012 For use in the United Kingdom 920688 006 Po...

Page 34: ...26 Chapter 3 Illustrated parts catalog ...

Page 35: ... and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avo...

Page 36: ... Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive dev...

Page 37: ...ly Store reusable ESD sensitive parts from assemblies in protective packaging or non conductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Work...

Page 38: ...operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative ...

Page 39: ...gion and then follow the on screen instructions Component replacement procedures NOTE Please read and follow the procedures described here to access and replace Customer Self Repair parts successfully NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 16 for details This chapter ...

Page 40: ... computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer To remove the battery 1 Position the computer upside down on a flat surface 2 Lift the computer a few inches off the surface 1 3 While holding the computer slide the battery lock latch 2 to unlock the battery 4 While pressing on the outside edge of the battery release latch 3 slide ...

Page 41: ...align the battery so it is parallel to the rear of the computer and then push the battery into the battery bay until it snaps into place 1 Slide the battery lock latch 2 to lock the battery Component replacement procedures 33 ...

Page 42: ...mputer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 To remove the optical drive 1 Remove the Phi...

Page 43: ...ezel from the drive Rotate the side of the bezel 3 and the remove it 4 4 If it is necessary to replace the bracket on the rear of the optical drive remove the Phillips PM2 0 2 5 screw 1 that secures the bracket to the drive and then remove the bracket 2 Reverse this procedure to reassemble and install the optical drive Component replacement procedures 35 ...

Page 44: ...36 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 45: ...Display subcomponents bezel panel camera NOTE Display assemblies are spared at the subcomponent level only This section illustrates how to remove the display bezel display panel and camera module without removing the display from the computer The Display assembly on page 66 section illustrates removing all display subcomponents To remove the display assembly subcomponents follow these steps 1 Shut...

Page 46: ...ssembly with the top edge toward you b Pry up to disengage the camera microphone module from the adhesive that secures it to the display 1 c Disconnect the cable 2 from the module 4 To remove the display panel 38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 47: ...b Rotate the display panel onto the keyboard 2 to gain access to the display cable connection on the back of the panel c On the back of the display panel release the adhesive strip that secures the display panel cable to the display panel and then disconnect the cable 1 Component replacement procedures 39 ...

Page 48: ...ve the display panel from the computer 2 Reverse this procedure to reassemble and install the display assembly components 40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 49: ...efore removing the bottom cover follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapte...

Page 50: ...cure the bottom cover to the computer 3 Use a plastic non marking tool 1 to pry the bottom cover from the computer 2 Reverse this procedure to install the bottom cover 42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 51: ...the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32...

Page 52: ...ennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 53: ...Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 34 if insta...

Page 54: ...move the memory module 2 by pulling it away from the slot at an angle Reverse this procedure to install a memory module 46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 55: ...oes not include the hard drive bracket Description Spare part number Hard drives 1 TB 5400 rpm 778192 005 500 GB 5400 rpm 778186 005 Hard drive bracket 925354 001 Before removing the hard drive follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external ...

Page 56: ...the hard drive assembly from the computer 3 3 To remove the hard drive bracket from the hard drive remove the four Phillips PM3 0 3 0 screws 1 that secure the bracket to the hard drive 48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 57: ...4 Remove the hard drive bracket from the hard drive 2 Reverse this procedure to reassemble and install the hard drive Component replacement procedures 49 ...

Page 58: ...the solid state drive adapter bracket follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC ...

Page 59: ...omputer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 34 if installed 6 Remove the bottom cover see Bottom cover on page 41 Remove the solid state drive 1 Remove the Phillips PM2 0 2 0 screw 1 that sec...

Page 60: ... removing the fan heat sink assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC a...

Page 61: ...3 Remove the fan from the computer 3 Reverse this procedure to install the fan Component replacement procedures 53 ...

Page 62: ...st unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 34 if installed 6 Remove the bottom cover see Bottom cover on page 41 To remove the TouchPad button board 1 Disconnect the cable from the TouchPad button board 1 2 Remove the two Phillips PM2 0 3 0 scre...

Page 63: ... requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the heat sink assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnec...

Page 64: ...ete graphics Thermal paste is used on the processor and associated heat sink area 1 2 as well as the graphics chip and associated heat sink area 3 4 4 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 65: ...Figure 6 2 UMA graphics UMA graphics Thermal paste is used on the heat sink 1 and the processor 2 5 Component replacement procedures 57 ...

Page 66: ... graphics fanless Thermal paste is used on the heat sink 1 and the processor 2 Reverse this procedure to reassemble and install the heat sink assembly 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 67: ...nect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 34 if installed 6 Remove the bottom cover see Bottom cover on page 41 To remove the speakers 1 Disconnect the speaker cable from the system board 1 2 Remove the ca...

Page 68: ...4 Lift up and remove the speakers from the computer 4 Reverse this procedure to install the speakers 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 69: ... to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 34 if installed 6 Remove the bottom cover see Bottom cover on page 41 7 Remove the speakers see Speakers on page 59 To remove the USB boar...

Page 70: ...se in models with UMA graphics memory Intel Core i5 8250U processor L11539 xx1 Intel Core i5 7200U processor 925422 xx1 Intel Core i3 7020U processor L15259 xx1 Intel Core i3 6006U processor 925423 xx1 Intel Pentium N5000 processor L15262 xx1 Intel Pentium N3710 processor 925424 xx1 Intel Celeron N4000 processor L15261 xx1 Intel Celeron N4000 processor with 64 GB of eMMC memory L15263 xx1 Intel Ce...

Page 71: ...WLAN module on page 43 8 Remove the memory module see Memory module on page 45 9 Remove the solid state drive see Solid state drive SSD on page 51 To remove the system board 1 Position the computer upright and then disconnect the following cables from the system board 1 USB board cable 2 Display cable 3 Power connector cable 4 Power button board cable 5 TouchPad cable 6 TouchPad button board cable...

Page 72: ...ide of the board upward 2 and then lift the system board out of the computer 3 Reverse this procedure to install the system board 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 73: ...uter by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 34 if installed 6 Remove the bottom cover see Bottom cover on page 41 7 Remove the system board see System board on page 62 To remove the RTC battery 1 Position the system board upside down 2...

Page 74: ...3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 34 if installed 6 Remove the bottom cover see Bottom cover on page 41 To remove the display assembly 1 Disconnect the display panel cable from the system b...

Page 75: ... right edges 2 and the bottom edge 3 of the display bezel until the bezel disengages from the display enclosure NOTE When removing the bezel from the bottom of the display 3 be careful not to peel the Mylar from the bottom of the display panel b Remove the display bezel 4 NOTE The display will not be connected to the computer as shown in the following image Component replacement procedures 67 ...

Page 76: ...era microphone module from the adhesive that secures it to the display 1 c Disconnect the cable 2 from the module 3 To remove the display panel a Remove the four Phillips PM2 0 3 0 screws 1 that secure the display panel to the top of the enclosure 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 77: ... the back of the panel NOTE The display will not be connected to the computer as shown in the following image c On the back of the display panel release the adhesive strip that secures the display panel cable to the display panel and then disconnect the cable 1 Component replacement procedures 69 ...

Page 78: ...ay will not be connected to the computer as shown in the following image 4 To remove the display hinges a Pull either side of each hinge cap to disengage it from the enclosure 1 70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 79: ...wo Phillips PM2 0 3 0 screws 1 and then lift the top display hinge 2 off the display d Remove the three broadhead Phillips PM2 5 3 0 screws 1 and the PM2 0 3 0 screw 2 that secure each hinge to the display enclosure Component replacement procedures 71 ...

Page 80: ... the wireless antennas an cables release the cables from the clips built into the side of the display enclosure 1 and then remove the antennas and cables 2 3 72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 81: ...To remove the display camera cable remove the cable from the clips built into the side of the display enclosure 1 and then remove the cable from the display enclosure 2 Component replacement procedures 73 ...

Page 82: ...sure that the subcomponents including the camera microphone module the antenna receivers and all associated cables and hardware are transferred to the new enclosure Reverse this procedure to reassemble and install the display assembly 74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 83: ... unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 34 if installed 6 Remove the bottom cover see Bottom cover on page 41 7 Remove the display see Display assembly on page 66 To remove the power connector cable 1 Disconnect the power connector cable from t...

Page 84: ... then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 34 if installed 6 Remove the bottom cover see Bottom cover on page 41 7 Remove the display see Display assembly on page 66 To remove the power button board 1 Remove the Phillips PM2 0 3 0 screw 1 that secures the power button board to the computer 2 Rot...

Page 85: ... xxx Snow white 925308 xxx Smoke gray 925309 xxx For use in country or region Spare part number For use in country or region Spare part number For use in country or region Spare part number Belgium A41 Israel BB1 Slovenia BA1 Bulgaria 261 Italy 061 South Korea AD1 English French Canada DB1 Latin America 161 Spain 071 Czech Republic and Slovakia FL1 Japan 291 Switzerland BG1 Denmark Finland and Nor...

Page 86: ...78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 87: ...e on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Setup Utility BIOS first determine the BIOS version on your computer To reveal the BIOS version i...

Page 88: ...y the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note...

Page 89: ... operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 81 For information on the recovery options that are available using the recovery media see Using Windows tools on page 82 Use Windows tools to create system restore points and create backups of personal information ...

Page 90: ...e an external optical drive purchased separately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP You can find contact information on the HP websit...

Page 91: ...n page 81 On select products if you want to recover the computer s original factory partition and content or if you have replaced the hard drive you can use the Factory Reset option of HP Recovery media For more information see Recovering using HP Recovery Manager on page 83 On select products if you want to remove the Recovery partition to reclaim hard drive space HP Recovery Manager offers the R...

Page 92: ...ed at the factory The HP Recovery partition select products only allows System Recovery only Using the HP Recovery partition select products only The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a recovery USB flash drive This type of recovery can be used only if the hard drive is still working To start HP Recovery Manager from the HP Recover...

Page 93: ...ot options For tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume up button then select f9 or Turn on or restart the tablet and then quickly hold down the volume down button then select f9 3 Select the optical drive or USB flash drive from which you want to boot 4 Follow the on screen instructions Removing the HP Recovery partition select products only HP...

Page 94: ...86 Chapter 8 Backing up restoring and recovering ...

Page 95: ...lowing order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 87 b Hard drive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP PC...

Page 96: ...ides a BIOS crisis recovery tool through the HP PC Hardware Diagnostics 3 in 1 USB key This tool can be used by HP authorized service providers to recover systems that have failed due to a corrupted BIOS For more information about using the 3 in 1 USB key for BIOS crisis recovery go to http www hp com go techcenter pcdiags Additional information is included in the web based training offered by HP ...

Page 97: ... Input power Operating voltage and current 19 5 V dc 3 33 A 65 W 19 5 V dc 2 31 A 45 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety...

Page 98: ... diagonal size 35 6 cm 14 0 in Resolution 1366x768 HD 1920x1080 FHD Surface treatment BrightView Anti glare Brightness 220 nits Viewing angle SVA HD displays UWVA FHD displays Backlight WLED Graphics adapter eDP Thickness 3 0 mm 90 Chapter 10 Specifications ...

Page 99: ... ATA security Seek times typical read including setting Single track 2 0 ms 3 ms Average read write 12 ms 13 ms Maximum 22 ms 24 ms Logical blocks 1 953 525 168 1 048 576 000 Disk rotational speed 5400 rpm 5400 rpm Operating temperature 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact techni...

Page 100: ... IOPs Up to 280 MB s Up to 67K IOPs Up to 515 MB s Up to 88K IOPs Ready time Maximum to not busy 1 0 s 1 0 s 1 0 s Access times Logical 0 1 ms 0 1 0 1 Total logical sectors 250 069 680 500 118 192 1 000 215 216 Operating temperature Operating Non operating 0 to 70 C 32 F to 158 F 40 to 95 C 40 F to 203 F 0 to 70 C 32 F to 158 F 55 to 90 C 67 F to 194 F 0 to 70 C 32 F to 158 F 40 to 85 C 40 F to 18...

Page 101: ...iameter Standard disc 12 cm 4 72 in Mini disc 8 cm 3 15 in Disc thickness 1 2 mm 0 047 in Track pitch 0 74 µm Access time CD DVD Random 175 ms 230 ms Full stroke 285 ms 335 ms Audio output level Line out 0 7 Vrms Cache buffer 2 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 1...

Page 102: ...94 Chapter 10 Specifications ...

Page 103: ...ng requirements are applicable to all countries and regions The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltag...

Page 104: ...orea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75mm2 conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must...

Page 105: ...wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3X0 75mm2 conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label 6 The flexible cord must be Type HVCTF 3X1 25mm2 conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification ...

Page 106: ...98 Chapter 11 Power cord set requirements ...

Page 107: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 99 ...

Page 108: ...100 Chapter 12 Recycling ...

Page 109: ...jor components illustrated 17 computer specifications 89 connector power 8 connectors service considerations 27 D display assembly illustrated 18 removing 66 display assembly subcomponents illustrated 21 removing 66 display bezel illustrated 21 removing 37 67 display cable illustrated 22 removing 70 display enclosure illustrated 22 removing 74 display panel illustrated 21 product description 2 rem...

Page 110: ...product description 2 removing 45 microphone 3 minimized image recovery 84 minimized image creating 83 model name 1 mute light identifying 11 N network jack identifying 8 O operating system 5 optical drive illustrated 20 23 precautions 28 product description 3 removing 34 specifications 93 optical drive bezel illustrated 24 optical drive bracket illustrated 24 optical drive eject button identifyin...

Page 111: ...t illustrated 18 23 speakers illustrated 18 removing 59 speakers identifying 15 special keys using 13 specifications computer 89 display 90 DVD RW SuperMulti DL Drive 93 hard drive 91 M 2 solid state drive 92 optical drive 93 supported discs recovery 82 system board removing 62 spare part number 18 62 system recovery 83 system restore point creating 82 system restore point creating 81 T tools requ...

Page 112: ...104 Index ...

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