HP 11 Page 15 Maintenance And Service Manual Download

Page: 15 / 103

Category

Description

HP Pavilion
TouchSmart 11
Notebook PC/ HP
Pavilion 11
Notebook PC

HP 215 G1
Notebook PC

Operating system Web-only support:

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Windows 8.1 Professional 64

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Windows 8.1 Enterprise 64

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Windows 8.1 Multi-Language 64

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Windows 8.1 Emerging Markets 64

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Windows 8.1 Chinese Markets 64

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Serviceability

End user replaceable parts:

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AC adapter

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Battery (system)

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Hard drive

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Memory

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WLAN module

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Summary of Contents for 11

Page 1: ...HP Pavilion 11 Notebook PC HP Pavilion TouchSmart 11 Notebook PC HP 215 G1 Notebook PC Maintenance and Service Guide ...

Page 2: ...rued as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows 8 This computer may require upgraded and or separately purchased hardware drivers a...

Page 3: ...hat should only be accessed by an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for Authorized Service Provider only parts can damage the computer or void your warranty iii ...

Page 4: ...iv Important Notice about Customer Self Repair Parts ...

Page 5: ...ow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of In...

Page 6: ...vi Safety warning notice ...

Page 7: ...20 Miscellaneous parts 21 Sequential part number listing 21 4 Removal and replacement procedures preliminary requirements 27 Tools required 27 Service considerations 27 Plastic parts 27 Cables and connectors 28 Drive handling 28 Grounding guidelines 29 Electrostatic discharge damage 29 Packaging and transporting guidelines 30 Workstation guidelines 30 5 Removal and replacement procedures for Custo...

Page 8: ...d HP PC Hardware Diagnostics UEFI 69 Starting Setup Utility BIOS 69 Updating the BIOS 69 Determining the BIOS version 69 Downloading a BIOS update 70 Downloading a Windows 8 1 BIOS update 70 Downloading a Windows 7 BIOS update 71 Using HP PC Hardware Diagnostics UEFI select models only 71 Downloading HP PC Hardware Diagnostics UEFI to a USB device 72 8 Specifications 73 Computer specifications 73 ...

Page 9: ... to know 78 Recovering using HP Recovery partition select models only 79 Recovering using the recovery media 79 Changing the computer boot order 80 10 Windows 8 1 Backing up restoring and recovering 81 Creating recovery media and backups 81 Creating HP Recovery media 81 Restore and recovery 82 Recovering using HP Recovery Manager 83 What you need to know 83 Using the HP Recovery partition 83 Using...

Page 10: ...x ...

Page 11: ...processing unit APU Graphics Internal graphics AMD Radeon HD 8250 Graphics on computer models equipped with an AMD A6 1450 processor AMD Radeon HD 8210 Graphics on computer models equipped with an AMD A4 1250 processor Support for DX11 HD decode and HDMI Panel 11 6 in 29 5 cm 1366 768 high definition HD white light emitting diode WLED AntiGlare TouchSmart touchscreen with MultiTouch enabled 16 9 s...

Page 12: ...2 MB 1 4096 MB 1 Hard drive Support for 6 35 cm 2 5 in hard drives in 7 0 mm 28 in thickness Support for Serial ATA Support for HP 3D hard drive protection Support for the following hard drives 500 GB 5400 rpm 320 GB 5400 rpm Optical drive Support for external DVD RW Double Layer with SuperMulti Drive Audio and video Integrated HP TrueVision webcamera HD 1280 720 by 30 frames per second fixed no t...

Page 13: ...th Miracast certified devices for Windows 8 1 External media cards HP multiformat Micro Digital Media Reader Slot with push push technology Reads data from and writes data to digital memory cards Supports the following Secure Digital SD Secure Digital High Capacity SDHC Memory Card Secure Digital eXtended Capacity SDXC Memory Card Ports AC adapter HP Smart pin plug 4 5 mm barrel Audio one combo au...

Page 14: ...ows 7 Power requirements Support for a 3 cell 36 Wh 3 20 Ah Li ion battery Support for the following AC adapters 65 W HP Smart AC adapter non PFC 4 5 mm 45 W HP Smart AC adapter non PFC 4 5 mm 65 W HP Smart AC adapter MSH non PFC 4 5 mm Security Support for security cable lock Operating system Preinstalled Windows 8 1 Small Screen Touch Windows 8 1 Professional 64 for TouchSmart models only Window...

Page 15: ...G1 Notebook PC Operating system Web only support Windows 8 1 Professional 64 Windows 8 1 Enterprise 64 Windows 8 1 Multi Language 64 Windows 8 1 Emerging Markets 64 Windows 8 1 Chinese Markets 64 Serviceability End user replaceable parts AC adapter Battery system Hard drive Memory WLAN module 5 ...

Page 16: ...eparately high speed Internet service purchased from an Internet service provider and a wireless router purchased separately 3 Webcamera light On The webcamera is in use 4 Webcamera Records video captures still photographs and provides access to video conferences and online chat by means of streaming video 5 Internal microphone Records sound The antennas are not visible from the outside of the com...

Page 17: ...the button briefly to exit Sleep When the computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer 2 Spea...

Page 18: ...ons when pressed in combination with the esc key 3 Windows key Windows 8 Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen Windows 7 Displays the Windows Start menu 4 Action keys Execute frequently used system functions 8 Chapter 2 External component identification ...

Page 19: ...or in Hibernation Hibernation is a power saving state that uses the least amount of power 2 Caps lock light On Caps lock is on which switches the keys to all capital letters 3 Mute light Amber Computer sound is off Off Computer sound is on 4 Wireless light On An integrated wireless device such as a WLAN device and or a Bluetooth device is on NOTE On some models the wireless light is amber when all...

Page 20: ...ects or activates items on the screen NOTE The TouchPad also supports edge swipe gestures 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 10 Chapter 2 External component identification ...

Page 21: ...is normal for the internal fan to cycle on and off during routine operation 4 USB 2 0 port Connects an optional USB device 5 Memory card reader Reads data from and writes data to memory cards such as Secure Digital SD memory cards 6 Hard drive light Blinking white The hard drive is being accessed Amber HP 3D DriveGuard has temporarily parked the hard drive 7 Power light On The computer is on Blink...

Page 22: ...evice is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 2 USB 3 0 port Connect optional USB devices 3 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed HDMI device 4 ...

Page 23: ...functionality and then contact support through Help and Support 2 Battery lock latch Locks the battery into the battery bay 3 Battery bay Holds the battery 4 Battery release latch Releases the battery from the battery bay Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer IMPORTANT All labels ...

Page 24: ...ches the service label on your computer Component 1 Product name 2 Serial number 3 Product number 4 Warranty period 5 Model number select models only Component 1 Serial number 2 Product number 3 Warranty period 4 Model number select models only 5 Revision number Regulatory label s Provide s regulatory information about the computer Wireless certification label s Provide s information about optiona...

Page 25: ...3 Illustrated parts catalog Computer major components Computer major components 15 ...

Page 26: ... in Canada 730895 DB1 For use in the Czech Republic and Slovakia 730895 FL1 For use in Denmark Finland and Norway 730895 DH1 For use in France 730895 051 For use in Germany 730895 041 For use in Israel 730895 BB1 For use in Japan 730895 291 For use in Latin America 730895 161 For use in the Netherlands 730895 B31 For use in Portugal 730895 131 For use in Russia 730895 251 For use in Saudi Arabia 7...

Page 27: ...subsystem with UMA memory for use on computers with Windows 8 1 Standard operating system 744185 501 Equipped with an AMD A4 1250 processor a graphics subsystem with UMA memory for use on computers with Windows 8 1 Professional operating system 744185 601 Equipped with an AMD A6 1450 processor a graphics subsystem with UMA memory for use on computers with Windows 8 1 Standard operating system 7447...

Page 28: ...bo Adapter 730668 001 Ralink RT3290LE 802 11 b g n 1 1 WiFi Bluetooth 4 0 Combo Adapter 690020 001 Realtek RTL8188EE 802 11 b g n 1 1 WiFi Adapter 709848 001 15 Power connector cable includes bracket 730900 001 16 RTC battery includes cable and double sided adhesive 738824 001 17 Hard drive does not include hard drive bracket hard drive connector cable or screws 500 GB 5400 rpm 7 0 mm 683802 001 3...

Page 29: ... bezel 744179 001 2 Display panel cable includes webcamera microphone module cable 744180 001 3 Webcamera microphone module 754263 001 4 Antenna Kit includes left and right wireless antenna cables and transceivers 744177 001 5 11 6 inch 29 46 cm flat display panel HD WLED AG 1366 x 768 3 6 mm standard viewing angle non touchscreen 744182 001 6 Display Hinge Kit includes left and right hinges 74418...

Page 30: ...s not include hard drive bracket hard drive connector cable or screws 500 GB 5400 rpm 7 0 mm 683802 001 320 GB 5400 rpm 7 0 mm 645193 001 Hard Drive Hardware Kit includes 731424 001 2a Hard drive bracket 2b Hard drive connector cable Screws not illustrated 3 External DVD RW Double Layer with SuperMulti Drive 659940 001 20 Chapter 3 Illustrated parts catalog ...

Page 31: ... use in Japan 490371 291 For use in North America 490371 001 For use in South Korea 490371 AD1 For use in Switzerland 490371 111 For use in Taiwan 490371 AB1 For use in Thailand 490371 201 For use in the United Kingdom and Singapore 490371 031 Rubber Feet Kit includes 2 rear rubber feet 730888 001 Screw Kit 730889 001 Sequential part number listing Spare part number Description HP Pavilion 11 Note...

Page 32: ... SATA 7 0 mm hard drive does not include hard drive bracket hard drive connector cable or screws NOTE The hard drive bracket hard drive connector cable and screws are included in the Hard Drive Hardware Kit spare part number 731424 001 659940 001 External DVD RW Double Layer with SuperMulti Drive 675794 001 Atheros AR9485 802 11 b g n 1x1 WiFi Adapter 683802 001 500 GB 5400 rpm SATA 7 0 mm hard dr...

Page 33: ...ouchPad 730895 041 Keyboard top cover for use in Germany includes keyboard cable and TouchPad 730895 051 Keyboard top cover for use in France includes keyboard cable and TouchPad 730895 071 Keyboard top cover for use in Spain includes keyboard cable and TouchPad 730895 131 Keyboard top cover for use in Portugal includes keyboard cable and TouchPad 730895 141 Keyboard top cover for use in Turkey in...

Page 34: ...r use in Denmark Finland and Norway includes keyboard cable and TouchPad 730895 FL1 Keyboard top cover for use in the Czech Republic and Slovakia includes keyboard cable and TouchPad 730897 001 Media card reader board includes cable 730898 001 TouchPad button board includes bracket TouchPad cable and TouchPad button board cable 730899 001 Power button board includes cable 730900 001 Power connecto...

Page 35: ...with Windows 8 1 Standard operating system includes replacement thermal material 744185 601 System board equipped with an AMD A4 1250 processor a graphics subsystem with UMA memory for use on computers with Windows 8 1 Professional operating system includes replacement thermal material 744189 001 System board equipped with an AMD A6 1450 processor a graphics subsystem with UMA memory for use on co...

Page 36: ...mputers with Windows 8 1 Standard operating system includes replacement thermal material 744790 501 System board equipped with an AMD A6 1450 processor a graphics subsystem with UMA memory for use on computers with Windows 8 1 Standard operating system includes replacement thermal material 747750 001 Bottom cover for HP 215 G1 Notebook PC non touchscreen models includes left and right corner cover...

Page 37: ...include some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply...

Page 38: ...ve shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be...

Page 39: ...ve these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The foll...

Page 40: ...r materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tool...

Page 41: ...m resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resis...

Page 42: ...o access and replace Customer Self Repair parts successfully NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 13 for details This chapter provides removal and replacement procedures for Customer Self Repair parts There are as many as 9 screws that must be removed replaced and o...

Page 43: ... computer a replacement battery provided by HP or a compatible battery purchased from HP CAUTION Removing a user replaceable battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work or shut down the computer through Windows before removing the battery 1 Turn the computer upside down on a flat surface 2 Position the computer ...

Page 44: ...stem 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 Remove the service door 1 Lift up on the rear edge of the service door 1 until the left and right sides detach from the computer 2 Remove the service door 2 Reverse this procedure to install the service door 34 ...

Page 45: ...n Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 5 Remove the service door see Service door on page 34 Remove the hard drive 1 Disconnect the hard drive connector cable 1 from the...

Page 46: ...rive c Remove the four Phillips PM3 0 3 25 screws 2 that secure the hard drive bracket to the hard drive d Remove the hard drive bracket 3 from the hard drive The hard drive bracket hard drive connector cable and screws are available in the Hard Drive Hardware Kit spare part number 731424 001 Reverse this procedure to install the hard drive 36 Chapter 5 Removal and replacement procedures for Custo...

Page 47: ...pport Before removing the WLAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33...

Page 48: ...tenna cables are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 38 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 49: ...If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 5 Remove the service door see Service door on page 34 Remove the memory module 1...

Page 50: ...cription Spare part number RTC battery includes double sided tape 738824 001 Before removing the RTC battery follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all externa...

Page 51: ...RTC battery 3 from the bottom cover The RTC battery is attached to the bottom cover by double sided tape 4 Remove the RTC battery Reverse this procedure to install the RTC battery Component replacement procedures 41 ...

Page 52: ...LED AG 1366 x 768 3 6 mm Standard Viewing Angle non touchscreen 744182 001 IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Before removing the display panel follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disc...

Page 53: ... and sides of the bezel disengage from the display enclosure 3 Partially close the display cover and position the computer with the hinges up 4 Using a thin flat tool disengage the hinge caps 1 and then use the tool to release the tabs 2 at the bottom of the display bezel Component replacement procedures 43 ...

Page 54: ...ition the computer facing you 6 Remove the display bezel 7 Remove the four Phillips screws 1 and carefully move the display panel 2 to the keyboard 44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 55: ...8 Release the adhesive tape 1 and disconnect the display panel cable connector 2 9 Remove the display panel Reverse this procedure to replace the display panel Component replacement procedures 45 ...

Page 56: ...s 753948 001 Before removing the display assembly follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Batter...

Page 57: ...t models and spare part number 747750 001 for HP 215 G1 Notebook PC non touchscreen models 4 Disconnect the wireless antenna cables 1 from the WLAN module 5 Release the wireless antenna cables from the retention clips 2 and routing channel built into the bottom cover 6 Disconnect the display panel cable 3 from the system board Component replacement procedures 47 ...

Page 58: ... screws 1 and the two Phillips PM2 5 10 5 screws 2 that secure the display assembly to the computer 9 Open the display hinges 3 as far as they will open 10 Separate the display assembly 4 from the computer Reverse this procedure to install the display assembly 48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 59: ...embly subcomponents follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 5 Remove the serv...

Page 60: ...the display panel cable 2 If it is necessary to replace the hinges a Remove the six bottom screws 1 from the display hinges b Remove the hinges 2 from the display enclosure 3 If it is necessary to replace the display panel cable a Release the microphone 1 50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 61: ...ntenna transceivers 1 from the display back cover The wireless antenna transceivers are attached to the display back cover with double sided tape b Release the wireless antenna cables from the clips 2 built into the display back cover c Remove the wireless antenna cables and transceivers 3 Reverse this procedure to install the display assembly subcomponents Component replacement procedures 51 ...

Page 62: ...xternal devices from the computer 4 Remove the battery see Battery on page 33 5 Remove the service door see Service door on page 34 Remove the power connector cable 1 Remove the two Phillips PM2 0 5 5 screws 1 and the Phillips PM2 5 10 5 screw 2 that secure the display assembly right hinge to the computer 2 Open the display assembly right hinge 3 as far as it will open 3 Disconnect the power conne...

Page 63: ...ase the power connector 6 from the clips and mold built into the bottom cover 6 Remove the power connector cable Reverse this procedure to install the power connector cable Component replacement procedures 53 ...

Page 64: ...ery on page 33 5 Remove the service door see Service door on page 34 6 Disconnect the RTC battery cable from the system board see RTC battery on page 40 7 Remove the display assembly see Display assembly on page 46 NOTE When replacing the bottom cover be sure that the RTC battery is removed from the defective bottom cover and installed in the replacement bottomcover Remove the bottom cover 1 Relea...

Page 65: ...er button board ribbon cable is attached and then disconnect the power button board ribbon cable from the system board 4 Remove the thirteen Phillips PM2 0 4 5 screws that secure the bottom cover to the top cover Component replacement procedures 55 ...

Page 66: ...g the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 and then remove the following components a Service door see Service door on page 34 b Display assembly see Display assembly on page 46 c Bottom cover see Bottom cover on page 54 Remove the power button board 1 Remove the two Phillips PM2 0 2 75 screws 1 that secure the...

Page 67: ...3 Remove the power button board 3 and cable Reverse this procedure to install the power button board Component replacement procedures 57 ...

Page 68: ...3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 and then remove the following components a Service door see Service door on page 34 b Display assembly see Display assembly on page 46 c Bottom cover see Bottom cover on page 54 Remove the TouchPad button board 1 Release the ZIF connector 1 to which the TouchPad board cable is attached and then disconne...

Page 69: ...4 Remove the TouchPad button board 4 and cables Reverse this procedure to install the TouchPad button board Component replacement procedures 59 ...

Page 70: ...ee Battery on page 33 and then remove the following components a Service door see Service door on page 34 b Display assembly see Display assembly on page 46 c Bottom cover see Bottom cover on page 54 Remove the media card reader board 1 Release the ZIF connector 1 to which the media card reader board cable is attached and then disconnect the media card reader board cable from the system board 2 Re...

Page 71: ...ect all external devices from the computer 4 Remove the battery see Battery on page 33 and then remove the following components a Service door see Service door on page 34 b Display assembly see Display assembly on page 46 c Bottom cover see Bottom cover on page 54 Remove the fan 1 Disconnect the fan cable 1 from the system board 2 Detach the cowling tape 2 that secures the fan to the heat sink 3 R...

Page 72: ...rom the computer 4 Remove the battery see Battery on page 33 and then remove the following components a Service door see Service door on page 34 b Display assembly see Display assembly on page 46 c Bottom cover see Bottom cover on page 54 Remove the monitor connector board 1 Disconnect the monitor connector board cable 1 from the system board 2 Remove the Phillips PM2 0 2 25 broad head screw 2 tha...

Page 73: ... an AMD A6 1450 processor a graphics subsystem with UMA memory for use on computers with Windows 7 operating system 744189 001 Equipped with an AMD A6 1450 processor a graphics subsystem with UMA memory for use on computers with Windows 8 1 Standard operating system 744189 501 Equipped with an AMD A6 1450 processor a graphics subsystem with UMA memory for use on computers with Windows 8 1 Professi...

Page 74: ...age 65 Remove the system board 1 Disconnect the monitor connector board cable 1 from the system board 2 Disconnect the speaker cable 2 from the system board 3 Release the speaker cable from the tabs 3 built into the system board 4 Remove the three Phillips PM2 0 4 5 screws 1 that secure the system board to the top cover 5 Lift the left side of the system board 2 until it rests at an angle 64 Chapt...

Page 75: ...on turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 and then remove the following components a Service door see Service door on page 34 b Hard drive see Hard drive on page 35 c Display assembly...

Page 76: ...eat sink 2 NOTE Due to the adhesive quality of the thermal material located between the heat sink and the system board components it may be necessary to move the heat sink from side to side to detach it NOTE The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Thermal paste is used on the processor 1 a...

Page 77: ...isconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 and then remove the following components a Service door see Service door on page 34 b Hard drive see Hard drive on page 35 c Display assembly see Display assembly on page 46 d Bottom cover see Bottom cover on page 54 e ...

Page 78: ... 75 screws 1 and the two Phillips PM2 0 2 75 screws 2 that secure the speakers to the bottom cover 2 Remove the speakers 3 Reverse this procedure to install the speakers 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 79: ...IOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those cur...

Page 80: ... need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If...

Page 81: ...S installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 Open Windows Explorer by selecting Start Computer 2 Double click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard dri...

Page 82: ... to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only 1 Go to http www hp com 2 Click Support Drivers and then click the Drivers Software tab 3 Enter the product name in the text box and then click ...

Page 83: ...dity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures Hard drive specifications 500 GB 5400 rpm 320 GB 5400 rpm Dimensions Hei...

Page 84: ...ite 11 13 ms 11 13 ms Maximum 22 ms 22 ms Logical blocks 976 773 168 628 142 448 Disk rotational speed 5400 rpm 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact technical support for details 74 Chapter 8 Speci...

Page 85: ...very Manager examines the computer and determines the required storage capacity for the flash drive or the number of blank DVD discs that will be required Use DVD R DVD R DVD R DL DVD R DL discs or a flash drive Do not use rewriteable discs such as CD RW DVD RW double layer DVD RW and BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software You can use an optional e...

Page 86: ...to the state it was on the previous day the software will be uninstalled and you won t be able to use it What you need to know If you restore to a restore point and then change your mind you can undo the restoration You should create system restore points Before you add or change software or hardware Periodically whenever the computer is running normally System Restore also saves shadow copies of ...

Page 87: ...e amount of free space on your backup storage device before you back up You should back up Before adding or changing software or hardware Before the computer is repaired or restored On a regular schedule to be sure you have recent copies of personal information After you add many files for example if you saved videos from a birthday party Before using antivirus software to remove a malicious progr...

Page 88: ...t were backed up using Windows Backup and Restore 1 Select Start Control Panel System and Security Backup and Restore 2 Follow the on screen instructions to restore your backup NOTE Windows includes the User Account Control feature to improve the security of the computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows ...

Page 89: ... discs have been included if your computer did not ship with a recovery partition 1 Access HP Recovery Manager in either of the following ways Select Start and type recovery in the search field Select Recovery Manager from the list or Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Then press f11 while...

Page 90: ...ions 3 Select Internal CD DVD ROM Drive from the boot options window To change the boot order for a recovery flash drive 1 Insert the flash drive into a USB port 2 Restart the computer 3 Press esc while the computer is restarting and then press f9 for boot options 4 Select the flash drive from the boot options window 80 Chapter 9 Windows 7 Backing up restoring and recovering ...

Page 91: ...g recovery options System Recovery Reinstalls the original operating system and the programs that were installed at the factory Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications Factory Reset Restores the computer to the state its original factory state by deleting all information from the hard drive and re cr...

Page 92: ...b Be sure that the computer is connected to AC power before you begin creating the recovery media The creation process can take up to an hour or more Do not interrupt the creation process If necessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next time you start HP Recovery Manager you will be pro...

Page 93: ...ed drivers and software but not other software applications Factory Reset Restores the computer to the state its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition allows System Recovery and Minimized Image Recovery What you need to...

Page 94: ...ns Changing the computer boot order If computer does not restart in HP Recovery Manager you can change the computer boot order which is the order of devices listed in BIOS where the computer looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 Insert the HP Recovery media you created 2 Restart the computer 3 Press and hold ...

Page 95: ... to remove the HP Recovery partition 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Remove Recovery Partition and follow the on screen instructions to continue Restore and recovery 85 ...

Page 96: ...rements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating...

Page 97: ...ark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 Requirements for specific countries and...

Page 98: ...nductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3 conductor 0 75 mm conductor size KTL logo and individual appro...

Page 99: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 89 ...

Page 100: ...s 15 specifications 73 connectors service considerations 28 D deleted files restoring for Windows 8 1 computer models 82 restoring in Windows 7 78 display assembly removal 46 spare part number 16 26 46 spare part numbers 49 subcomponents 19 display assembly subcomponents removal 49 display back cover spare part numbers 19 49 display bezel spare part number 19 42 display components 6 display hinge ...

Page 101: ... Bluetooth 14 regulatory 14 serial number 14 service 13 wireless certification 14 WLAN 14 left side components 11 light components 9 lights AC adapter 12 caps lock 9 hard drive 11 mute 9 power 9 11 webcamera 6 wireless 9 M mass storage device illustrated 20 precautions 28 spare part numbers 20 media card reader board removal 60 spare part number 17 24 60 memory card reader 11 memory module product...

Page 102: ... Manager 78 recovery media creating for Windows 8 computer models 81 creating using HP Recovery Manager for Windows 8 1 computer models 82 recovery media Windows 7 75 recovery partition for Windows 8 1 computer models 83 removing for Windows 8 1 computer models 84 recovery Windows 7 system 78 regulatory information regulatory label 14 wireless certification labels 14 removal replacement procedures...

Page 103: ...roduct description 2 W webcamera light 6 webcamera location 6 webcamera microphone module removal 49 spare part number 19 26 49 Windows File History 82 restoring files 82 Windows 7 Backup and Restore restoring files 78 Windows 8 1 system restore point 81 Windows key 8 wireless antenna removal 51 spare part number 19 49 wireless antenna location 6 wireless certification label 14 wireless light 9 wi...

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HP 11, Maintenance And Service Manual

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Summary of Contents for 11

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