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Troubleshooting...

The ‘Time to End’ display jump...

The estimated programme times are 
dependant on the temperature and 
pressure of the incoming water supply,
the option(s) selected and the load being
washed. They may, therefore change 
during the fill stages of each programme 
to take into account the extra heating or 
fill time required.

The programme takes a long time...

Some programmes do take a long time.
Things which can lengthen the 
programme time include low 
temperature and low pressure of the 
incoming hot water supply, or low cold 
water pressure.

The machine makes a noise or vibrates
during a spin programme...
If the noise is very loud you should check
whether:
i) You have removed the transit bolts.
ii) You have removed the polystyrene block.
iii)You have correctly adjusted the feet to 

stabilize the machine.

iv)You have removed loose items such as 

coins from pockets, as these can rattle 
about inside the machine drum and 
cause damage.

The laundry has not spun dry...

Is the ‘Spin’ progress status light flashing?
If so, see the next section,‘The ‘Spin
progress status light is flashing’.

Did you use a short spin programme?  
If so, try again using a faster spin     
programme.

Did you reduce the spin speed of the 
selected programme using the ‘Variable 
Spin
’ option control button? 
If so, select a faster spin programme.

Did you use the ‘F.Fwd’ option and 
skipped through the spin cycle?
If so select a Spin only programme.

The ‘Spin’ progress status light is
flashing...

This means that there has been an 

unbalanced load and the machine could 
not spin.
See ‘Unbalanced Load Warning’ in the 
PROGRAMMES & OPTIONS section.

Water collects in the detergent
dispenser compartment...

Is the retaining flap in the down position.
Lift to allow the water to drain away.

The dispenser drawer will not close
properly...

Please check that the drawer is properly 
aligned.

Is the drawer clogged with detergent? 
(see: CLEANING & MAINTENANCE).

Steam is coming from the dispenser
drawer...

We have designed the machine to release
steam from the dispenser drawer during 
hot washes, so don’t worry.

Suds are coming from the dispenser
drawer...

Have you used the correct low suds
automatic detergent?  
See ‘The Dispenser’ - Choose a suitable
detergent.

If you have used the wrong type of
detergent, flush out your machine by
choosing a rinse programme.

Not all of the detergent has been flushed
away...

Check that your water supply taps are 

turned on fully.

Check the inlet hoses are not kinked.

Is your hot water pressure low?  If so 
you may need a cold fill adaptor to run 
your machine as cold fill only.

Ensure the detergent flap is in its ‘up
position when dispensing powder and 
down’ for dispensing liquid.

The flap keeps falling down...

As you push the flap to the up position 
you will feel some resistance, increase the
pressure and the flap will move to its 
home position.

If the machine is still not working contact
Hotpoint Service, see the back page.

Remember, you may be charged for a
service call if a problem with your
machine is caused by incorrect
installation or misuse.

25

TR
OUBLE

SHOO

TING

Summary of Contents for Ultima WMA64

Page 1: ...For everyone you ll ever be WMA66 WMM65 WMA64 Installation and User Instructions for the Ultima Range ...

Page 2: ...e hose Rating plate Transit bolts both must be removed before use Plumbing Indicator Line label Control panel Interlocking door and release lever Mains cable Wheels Please record the Model number and the Serial number of your machine on the Back Cover of the book for future reference The Model number can be found on the control panel The Serial number can be found on the inner door trim ...

Page 3: ...val electricity water supplies and drainage Moving the machine and adjusting the feet Washcare tips and a simple step by step guide to using your machine Programmes options and other features PROGRAMMES AND OPTIONS Pages 15 22 Select a programme for any wash including automatic functions pre washes economy loads variable temperature and spin speeds Guidance on getting the most out of your wash usi...

Page 4: ...trician This instruction manual contains important details on using your machine safely Please keep it safe for your future reference If you pass the machine onto someone else please make sure that you give them this manual so that the new owner can read these safety warnings 4 SAFETY Do not plug your machine into a socket when your hands are wet Do not connect the washing machine to a single outl...

Page 5: ... coverings There are wheels on the bottom rear of the machine so tilting it backwards a little is the easiest way to move it The weight of the machine may cause indentations in some floor coverings Follow these steps for trouble free installation Installing your machine 5 INSTALLING YOUR MACHINE After removing the packaging from the machine make sure that the polystyrene block figure 1 has come aw...

Page 6: ...ansit fixings There are two transit bolts fitted under plastic covers one at either side of the rear of your machine These bolts prevent damage to the machine while it is being transported Remove both transit bolts complete with spacers by following the instructions below Use a screwdriver to release the covers and a standard 13mm spanner to remove both bolts INSTALLING YOUR MACHINE Location of tr...

Page 7: ...those rated at 13 amp 13A and ASTA approved to BS1362 To change the fuse lift the holder to vertical position and lift the fuse out To replace the fuse insert the fuse and push the fuse holder down into the locked position Correct replacement is identified by colour coding or the marking on the base of plug WARNING Do not use the plug unless the fuse holder is in the locked position and the top co...

Page 8: ...s of the hoses connected to the machine see figure 2 If you have no hot water supply or your hot water pressure is low A cold fill adaptor figure 3 and fitting instructions are available from your local Hotpoint authorised Service Centre or by calling the Genuine Parts and Accessories Mail Order Hotline UK on 08709 077 077 or www theservicecentre co uk or in the Republic of Ireland on 01 842 6836 ...

Page 9: ...clips on the back of the machine 3 Make sure that the top of the standpipe is positioned at least 500mm from the floor see figure1 Use the plumbing indicator line label on the back of the machine as a guide 4 Place the drainage hose approximately 100mm into the standpipe Under sink waste system 1 Cut out the membrane bung or blanking plug see figure 2 2 Unclip the drainage hose from the back of th...

Page 10: ...e the yellow labels from the feet 2 Turn both the locking disc and foot together clockwise until the machine is standing firm and does not rock To check this use a spirit level 3 Turn only the locking disc anti clockwise until it is in contact with the base of the machine 4 Switch the machine on at plug socket Locking disc Foot Now that you have successfully installed your new machine we advise th...

Page 11: ...at you do not wash underwired bras in this machine Should the wires become detached it could cause damage to your clothes and the machine If the washcare label states that the bra is machine washable then we advise placing it in a sealed pillow case or a similar washbag Do not use the machine if the item to be washed does not have a wash label Before washing laundry we recommend that you do the fo...

Page 12: ...he Trouble shooting section At the end of the wash programme the End light will glow and remain lit Also a Red Keyhole will flash indicating the door is locked The machine will bleep and the light will go out when the door can be opened 7 8 A typical wash programme 12 Select the programme you require You will hear a bleep and the programme temperature will illuminate in the display window and afte...

Page 13: ...oo little detergent you will not achieve a clean wash Follow the detergent manufacturer s recommendations Prewash detergent compartment Maximum 200ml powder or 100ml liquid Fabric conditioner compartment 120ml maximum Grate Detergent retaining flap in its up position for dispensing powder Note To position flap for dispensing liquid Pull the liquid retaining flap towards you and then push the flap ...

Page 14: ...lightly and it will drain away Using in drum dosing Pre wash Dispensing tablets Dispensing powder detergent To achieve the best wash results the manufacturer s recommended amount of detergent should be measured and added to the dispenser drawer max 400ml Adding fabric conditioner Pour the recommended dosage of fabric conditioner into the compartment flower symbol Do not exceed the maximum fill lin...

Page 15: ...s Wash programmes PROGRAMMES AND OPTIONS 15 On Off Selecting a wash programme Switch the machine On by pressing the Start button or by pressing the button of the wash programme you require To begin the selected programme press Start In order to switch the machine off at the end of the wash programme press the Cancel Stop button To pause a programme Press the Cancel Stop button once The Start progr...

Page 16: ...e to End This is displayed in hours and minutes shortly after the wash programme temperature has been displayed The Time to End will then remain lit throughout the wash programme and counts down to the end of the programme Note These estimated programme times are dependant on the temperature and pressure of the incoming water supply the option s selected and the load being washed They may therefor...

Page 17: ...0 Spin speed rpm Wash Temp C Wash Label Press Button Display Window shows Fabric Fabric type Delicates Maximum dry weight load 3kg Synthetics Coloured nylon polyester acrylic and cotton mixtures cotton or viscose with special finishes coloured polyester and cotton mixtures 50 3kg Acrylics Acrylics and tri acetate blends of these fabrics with wool polyester and wool blends 40 Once Twice 800 800 Spi...

Page 18: ...in Fast Cottons Rinse and Spin Slow Delicates Fast Spin Cottons Slow Spin Delicates Once Twice Three times Four times WMA66 1600 WMM65 1600 WMA64 1400 WMA66 1600 WMM65 1600 WMA64 1400 Spin speed rpm Press Button Display Window shows Fabric Fabric type Cottons and Delicates Rinse and Spin programmes Maximum dry weight load 800 800 3kg Handwash A cool gentle action wash 25 Once 250 Spin speed rpm Wa...

Page 19: ... Once selected this feature remains activated even when the machine is off To use this feature press the Child Lock button and hold down for 2 seconds The child safe icon will begin to flash When the icon stops flashing the feature is activated If any of the control buttons are pressed the child safe icon will flash and the machine will bleep 3 times no alterations to the control settings will be ...

Page 20: ...h programmes On the Fast Wash programme only Light soiling is available Pre Wash This option provides a short wash cycle at 30 before the selected wash programme starts It is used to loosen the heavy soil deposits on clothes It is recommended that detergent is also used in the Prewash compartment To use this option press the Pre Wash option button once and illuminates in the display window above t...

Page 21: ... Saver F Fwd button again to skip to the next stage and so on or you can allow the programme to continue to the end as normal Note While the chevrons are flashing you can cancel this feature and return to the normal wash cycle by pressing the Time Saver F Fwd option button again This option is available with all programmes PROGRAMMES AND OPTIONS Automatic Features Option buttons Auto half load Aut...

Page 22: ...ed to a wash programme by pressing the Variable Rinse button once you will hear a bleep and see Add Rinse illuminated in the display window adjacent to the Variable Rinse button The Add Rinse optionisnotavailablewiththeWoolorhandwash programmes To delete a rinse press the Variable Rinse button twice you will hear two bleeps one for each press of the button and Reduce Rinse will illuminate in the d...

Page 23: ...ide surface of the door bowl regularly with a soft cloth Harsh abrasive cleaners should not be used as they can scratch the surface A build up of soiling and water hardness residue may result in water leaking from the door Cleaning and maintenance Replace the dispenser drawer in position and push it firmly back into place Maintenance wash CLEANING MAINTENANCE Using too little detergent can cause a...

Page 24: ... flashing The door will not open until the Red Keyhole symbol goes out shortly after the programme has finished There is still water in the machine Go through all the points in the next section The machine will not pump out water The machine will not pump out the water Make sure that there is no blockage in the drain hose and that it is not kinked Is the drain hose installed correctly If you have ...

Page 25: ...in progress status light is flashing This means that there has been an unbalanced load and the machine could not spin See Unbalanced Load Warning in the PROGRAMMES OPTIONS section Water collects in the detergent dispenser compartment Is the retaining flap in the down position Lift to allow the water to drain away The dispenser drawer will not close properly Please check that the drawer is properly...

Page 26: ...d is subject to the following provisions that your appliance Has been installed and used correctly in accordance with this instruction booklet Has been used solely for domestic purposes and is located on domestic premises ie not for commercial or trade use Has been properly connected to a suitable electrical supply voltage as stated on the appliance rating plate Has not been subject to misuse acci...

Page 27: ...K with over 1200 of our own fully trained engineers All repairs include a parts and labour guarantee for 12 months from the date of the repair If you require any information or have any questions about your appliance our operators are on hand with help and advice All this ensures that you will receive the best available after sales service possible Extended Warranties UK 08709 088 088 www theservi...

Page 28: ... uk Republic of Ireland 1850 302 200 Note Our operators will require the following information Model number Serial number Extended Warranties UK 08709 088 088 Open 8 to 8 Mon Sun www theservicecentre co uk Republic of Ireland 1850 502 200 Genuine Parts and Accessories UK 08709 077 077 Open 8 30 to 5 30 Mon Fri 9 to 12 Sat www theservicecentre co uk Republic of Ireland 01 842 6836 General Domestic ...

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