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• Gripping the heart rate handlebars too tight. Try to maintain moderate pressure while holding onto
the heart rate handlebars.
• Constant movement and vibration due to constantly holding the heart rate grips while exercising.
• When you are breathing heavily during a workout.
• When your hands are constricted by wearing a ring.
• When your hands are dry or cold. Try moistening your palms or rubbing them together to warm.
• Anyone with heavy arrhythmia.
• Anyone with arteriosclerosis or peripheral circulation disorder.
• Anyone whose skin on the measuring palms is especially thick.
If the above troubleshooting section does not remedy the problem, discontinue use and turn the power off.
The following information may be asked of you when you call. Please have these
items readily available:
• Model Name
• Serial Number
• Date of Purchase (receipt or credit card statement)
In order for Customer Tech Support to service your bike they may need to ask detailed questions about
the symptoms that are occurring. Some troubleshooting questions that may be asked are:
• How long has this problem been occurring?
• Does this problem occur with every use? With every user?
• If you are hearing a noise, does it come from the front, back or inside? What kind of noise is it (thumping,
grinding, squeaking, chirping etc.)?
• If you are having a resistance problem what is occurring? Is the resistance always too hard or too easy?
Does the resistance respond when pushing the buttons on the console? Does the resistance constantly cycle
through the levels during the workout?
• Has the machine been maintained per the maintenance schedule?
• Does the problem occur when using the handlebars? Without using the handlebars?
Answering these and other questions will give the technicians the ability to send proper replacement parts and
the service necessary to get you and your Horizon bike running again!
HEART RATE TROUBLESHOOTING
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7/16/07 4:47:40 PM
PROBLEM:
There is no heart rate reading.
SOLUTION:
Remove the console and verify that the heart rate cables are attached properly, making
sure that the cables are securely inserted into the console.
YOU MAY EXPERIENCE AN ERRATIC READOUT UNDER THE FOLLOWING CONDITIONS:
NOTE:
Outside interference sources such as computers, motors and fluorescent lights may cause the
heart rate reading to be erratic. Check your exercise environment for sources of interference such as high
power lines, large motors, etc.
COMMON PRODUCT QUESTIONS
ARE THE SOUNDS MY BIKEMAKES NORMAL?
Our bikes are some of the quietest available because they use belt drives and friction free magnetic
resistance. We use the highest grade bearings and belts to minimize noise. However, because the resistance
system itself is so quiet, you will occasionally hear other slight mechanical noises. Unlike older, louder
technologies, there are no fans, friction belts, or alternator noises to mask these sounds on our bikes. These
mechanical noises, which may or may not be intermittent, are normal and are caused by the transfer of
significant amounts of energy to a rapidly spinning flywheel. All bearings, belts and other rotating parts will
generate some noise which will transmit through the casing and frame. It is also normal for these sounds to
change slightly during a workout and over time because of thermal expansion of the parts.
WHY IS THE BIKE I HAD DELIVERED LOUDER THAN THE ONE AT THE STORE?
All fitness products seem quieter in a large store showroom because there is generally more background
noise than in your home. Also, there will be less reverberation on a carpeted concrete floor than on a wood
overlay floor. Sometimes a heavy rubber mat will help reduce reverberation through the floor. If a fitness
product is placed close to a wall, there will be more reflected noise.
HOW LONG WILL THE DRIVE BELT LAST?
The computer modeling we have done indicated virtually thousands of maintenance free hours. Belts are
now commonly used in far more demanding applications such as motorcycle drives.
CAN I MOVE THE BIKE EASILY ONCE IT IS ASSEMBLED?
Your bike has a pair of transport wheels built into the front. It is easy to move your bike by rolling it on the
front transport wheels. It is important that you place your bike in a comfortable and inviting room. Your
bike is designed to use minimal floor space. Many people will place their bikes facing the TV or a picture
window. If at all possible, avoid putting your bike in a unfinished basement. To make exercise a desirable
daily activity for you, the bike should be in a comfortable setting.
CAN I PEDAL BACKWARDS ON MY BIKE?
You can pedal backwards on your bike, however, there will be no resistance.
