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honor 51092XXF, Faq, Page: 2 / 15

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honor 51092XXF Faq Download Page 2

EMUI5.x：Open Settings > Apps > select the applications whose cache you wish to clear 
> Storage > CLEAR CACHE. 
EMUI8.x：Open Settings > Apps & notifications > Apps > select the applications whose 
cache you wish to clear > Storage > CLEAR CACHE. 
EMUI9.0：Open Settings > Apps > Apps > select the applications whose cache you wish 
to clear > Storage > CLEAR CACHE.

 

 

Summary of Contents for 51092XXF

Page 1: ...p the menu Touch and hold the desired feature and drag it to your home screen to create a shortcut For example you can add a shortcut for the camera s selfie feature to the home screen Unable to adjust View mode by sliding left or right There are three View mode options Small Medium Default and Large To specify View mode select an option based on your preferences How do I clear application cache f...

Page 2: ... you wish to clear Storage CLEAR CACHE EMUI8 x Open Settings Apps notifications Apps select the applications whose cache you wish to clear Storage CLEAR CACHE EMUI9 0 Open Settings Apps Apps select the applications whose cache you wish to clear Storage CLEAR CACHE ...

Page 3: ...reen and then enable or disable the unwanted permissions Check and modify permissions Want to check which apps are allowed important permissions Open Settings and touch Apps Permissions select the permission you want to view and touch the switch next to an app to allow or deny the permission for that app Update the Phone System Online Applicable products Honor 8X Before installing the update conne...

Page 4: ...dates go to and disable Auto download over Wi Fi Phone updates take some time Do not perform any operations during the update After an update your Phone will automatically restart Weather widget stops displaying my location Cause You may have accidentally disabled Current location or set Home city to None Solution Perform the following EMUI 5 X and 8 X Open Weather touch in the upper left corner t...

Page 5: ...n it to return to the previous screen You can also switch to Three keys mode and touch the left right side of the front navigation button to return to the previous screen Scenario 2 Three keys mode is in use Problem In Three keys mode when the user touches the fingerprint sensor to enroll their fingerprint the fingerprint enrollment screen unexpectedly closes Cause When enrolling your fingerprint ...

Page 6: ...onditions Cause In low light conditions the frame rate decreases which causes the viewfinder to lag Solution Move to an area with better lighting conditions or enable Flash Scenario 2 The camera is slow to respond when you take a photo Cause In low light conditions the camera processes the image to improve the image quality This may take a few seconds to complete Too many apps are running in the b...

Page 7: ...test version and try again Magazine unlock does not work or switch between images 1 Verify that Magazine unlock has been enabled EMUI 8 X and earlier Open Settings and search for Lock screen style Set Lock screen style to Magazine unlock EMUI 9 0 and later Open Settings and search for Magazine unlock Then enable Magazine unlock If this menu can t be found go to Themes Me Customize Lock screen styl...

Page 8: ...y rearranges home screen icons when you shake your phone You may have rearranged your home screen icons in Guest mode These changes will not be saved when you use your phone in Owner mode Solution Touch and hold a blank area on the home screen to enter editing mode Touch Settings or Home screen settings and disable Shake to realign ...

Page 9: ...en your phone is muted Go to Clock Alarm Settings Ring in silent mode Disable Do not disturb mode EMUI 4 X and EMUI 5 X Go to Settings Do not disturb and disable Do not disturb or touch Do not disturb mode and select Alarms only EMUI 8 0 Go to Settings Sound Do not disturb Disable Do not disturb or touch Do not disturb mode and select Alarms only Scenario 2 Alarms set by sub users don t go off aft...

Page 10: ...s sub user s account All other user accounts are suspended Alarms set by these accounts will not go off Solution Log back in to the sub user account that was used to set the alarm Go to Settings Users accounts Users and select the desired sub user If the issue persists perform the following steps EMUI 4 X and EMUI 5 X Go to Settings Apps Clock Storage CLEAR DATA EMUI 8 0 Go to Settings Apps notifi...

Page 11: ...Alarms only Scenario 2 Alarms set by sub users don t go off after your phone is restarted Cause When you restart your phone all user accounts except for the owner s are suspended Any alarms set by sub users will not go off Solution Log in to the sub user account that was used to set the alarm Go to Settings Users accounts Users and select the desired sub user Scenario 3 Visitor account alarms don ...

Page 12: ...olution Go to Settings Battery and disable Power saving mode Power saving mode is also disabled automatically when your phone is charging Online system update failure Check the following items before troubleshooting the specific issue Ensure that your phone has not been rooted A rooted phone may fail an OTA update or may not be able to receive OTA update notifications Ensure that your phone has su...

Page 13: ...s indicating that the download has failed When the user confirms the error message the system prompts the user to download the update package again Cause The network is unstable or restricted Solution Solution 1 1 Open Settings search for Apps select System update touch Storage then touch CLEAR DATA 2 Restart your phone move to a location with a better network connection personal Wi Fi network is ...

Page 14: ...hone the process fails at about 90 2 The HOTA Huawei over the air technology update fails and the screen below is displayed when the phone is powered on Cause The update package obtained is incorrect Solution Please enter eRecovery mode to download the complete update package If the HD icon can be displayed normally before the phone system is restored but cannot be displayed afterwards try the fol...

Page 15: ...s and enters eRecovery mode Touch Download latest version and recovery To ensure a successful update switch the connection mode to charging Select an available Wi Fi network Download the latest HOTA full package in eRecovery mode After the download is complete the system will automatically complete the update process Do not operate your phone during the update When the update is completed the phon...

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