Problem 1: Unable to download the update package.
Problem 2: Installing the update package does not update the phone.
Problem 1: Unable to download the update package.
The download process freezes, and the update dialog box is unresponsive.
An error message is displayed during the download process, indicating that the update
package has failed verification.
An error message displays when the download progress bar reaches 100%, indicating that
the update package has failed to verify or parse, or that the server is temporarily
unavailable. Alternatively, an error message may display in the middle of the download
progress, indicating that the download has failed. When the user confirms the error
message, the system prompts the user to download the update package again.
Cause:
The network is unstable or restricted.
Solution:
Solution 1:
1.
Open Settings, search for Apps, select System update, touch Storage, then touch CLEAR
DATA.
2.
Restart your phone, move to a location with a better network connection (personal Wi-Fi
network is recommended), and try again.
Solution 2: Back up your data, restore your phone to its factory settings, and try again.
If the issue persists, back up your data and take your device and proof of purchase to an
authorized Huawei Customer Service Center for assistance.
Problem 2: Installing the update package does not update the phone.
After installing the update package, the phone system does not update.
Cause:
The update package is incomplete.
Solution:
