Cause:
When you switch from the visitor account to another user account, the visitor account is
suspended. Any alarms set using the visitor account will not go off.
Solution:
Log back in to the visitor account: Go to Settings > Users & accounts > Users and switch to
Guest
mode.
Scenario 4:
Some sub-user alarms don"t go off when you switch between multiple user accounts.
Cause:
To improve performance, the system only runs two accounts in the background: the owner"s
account and the previous sub-user"s account. All other user accounts are suspended. Alarms set
by these accounts will not go off.
Solution:
Log back in to the sub-user account that was used to set the alarm: Go to Settings > Users &
accounts > Users and select the desired sub-user.
If the issue persists, perform the following steps:
EMUI 4.X and EMUI 5.X: Go to Settings > Apps > Clock > Storage > CLEAR DATA.
EMUI 8.0: Go to Settings > Apps & notifications > Apps > Clock > Storage > CLEAR DATA.
Why doesn't the alarm go off at the preset time?
Scenario 1:
The alarm doesn"t go off.
Cause:
Your phone is muted or the alarm volume is set to 0.
The alarm is not set to go off when your phone is muted.
Do not disturb
mode is enabled.
Solution:
