4
ORDERING NEW / REPLACEMENT KEYS
The following information is required to order keys:
1. PROOF OF OWNERSHIP (1 of 2 Options Below)
SALES RECEIPT & IDENTIFICATION – INTERNATIONAL ORDERS ONLY!
•
Copy of sales receipt showing Store, Date & Product Description.
•
Copy of your picture I.D. (Drivers license, passport, regular I.D.).
PRODUCT OWNERSHIP VERIFICATION FORM
If sales receipt is not available, contact us by email or telephone to request a
“Product Ownership Verification Form”.
2. ORDER INFORMATION
CONTACT INFORMATION
•
Name & Shipping Address
•
E-mail address (If Available)
•
Telephone Number
•
Best Time to Contact You
PRODUCT INFORMATION
•
Safe Model #
•
Safe Serial #
•
Lock Key #
•
Quantity of Keys Ordered
3. PAYMENT INFORMATION
AMOUNT DUE
•
Per Key:
US/Canada - $12.00 (USD)
Australia - $15.00 (AUD)
Germany -
€
11.00 (EU)
•
Express Delivery:
Contact us for Additional Charges
METHOD OF PAYMENT
•
Telephone:
Visa or
MasterCard
•
Mail:
Check or
Money Order
Subject to change without prior notification.
CONTACTING CONSUMER ASSISTANCE
EMAIL: [email protected]
ADDRESS:
Consumer Assistance Dept.
LH Licensed Products, Inc.
860 East Sandhill Avenue
Carson, CA 90746 USA
TELEPHONE: US/Canada 1-877-354-5457 (Toll Free)
Australia 0011-800-5325-7000 (Toll Free)
Germany 00-800-5325-7000 (Toll Free)
CALL CENTER HOURS: US/Canada 7am – 5pm (PST) Mon - Fri
Australia 12am - 10am (AEST) Tue–Sat
Germany 4pm - 2am (CET) Mon–Fri
CALL BACK HOURS: Australia 12am – 3pm (AEST) Tue–Sat
Germany 4pm - 7am (CET) Mon–Fri
INTERNATIONAL CALL BACK HOURS:
If you need to speak with a consumer assistant and cannot contact us during the Call Center
hours above, please send an email or leave a telephone message, including your Name,
Telephone Number and the best time for us to contact you during the Call Back hours
above. Your call will be returned next working day.
5
MOUNTING KIT
You may bolt your safe to a wall or shelf for added theft protection.
To secure your safe to a wall or shelf:
1.
Select a suitable and convenient location for your safe.
2.
Empty the safe and remove the carpet.
3.
Locate the predrilled holes on the inside of safe.
4.
Place your safe in the desired location.
5.
Line up the predrilled holes and mark the shelf or wall through the holes.
NOTE: It is not recommended to attempt to bolt to both shelf and wall.
6.
Move the safe aside to clear marked spots for drilling.
7.
Drill holes appropriate for hardware being used and the mounting surface.
INCLUDED: (2 each – bolts, washers and masonry anchors).
8.
Place the safe back over the holes and install the fasteners as required.
9.
Once completed, replace the carpet.
NOTE: Bolting/unbolting of the unit is at the consumer’s expense and discretion. LH
Licensed Products is not responsible for any costs incurred if the unit is to be replaced.
If you have any questions about mounting the safe, please check with your local home
center/hardware retailer or independent contractor.
