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114A4889C
HOMENTRY LIMITED WARRANTY
HomeEntry HESD01
HomEntry are committed to manufacturing and supplying high quality goods.
As part of this commitment, we seek to provide reliable service and support for
our goods and are pleased to provide you, the original purchaser, with this
HomEntry Warranty.
The benefits given to you under this Chamberlain Limited Warranty are in
addition to any rights and remedies that you may have under Australian or New
Zealand consumer protection laws. Our goods come with guarantees that
cannot be excluded under the Australian Consumer Law, or New Zealand
Consumer Guarantess Act 1993. You are entitled to a replacement or refund for
a major failure and for compensation for any other reasonably foreseeable loss
or damage. You are also entitled to have the goods repaired or replaced if the
goods fail to be of acceptable quality and the failure does not amount to a major
failure.
Chamberlain’s warranty
What is covered
HomEntry warrants to the original purchaser of the HomEntry HESD01
Sectional Door Opener (Unit) that it is free from defects in materials and
workmanship for a period of 2 years (24 months) or 4,000 cycles (each opening
& closing of the garage door equals 1 cycle) whichever comes first, from the
date of purchase when installed in a residential premise with a residential
specified garage door that is designed for the sole purpose of a single-family
dwelling.
Remote controlled transmitters and accessories included with this Unit have a
12 month warranty from date of purchase. These transmitters and accessories
are not covered for damage caused by neglect.
What is not covered
Batteries and globes are not covered under this warranty period.
Warranty conditions
It is a condition of this warranty that for the operating life of the Unit the garage
door is operable by hand and opens and closes with no more than a maximum
of 15 kg of lifting weight.
NB: The Australian Garage Door Association directs attention to consumers to
maintain your garage door in good running order it is important your door is
serviced by a professional garage door technician every 12 months or earlier as
conditions may require.
You can register your warranty by completing the online form at
www.homentry.com.au or www.homentry.co.nz.
Making a claim
During the applicable HomEntry Warranty period, if you are concerned that the
Unit may be defective, call our Customer Service Centre toll free line (AU: 1800
698 502, NZ: 0800 637 546).
If issues can’t be resolved over the phone, you can:
• remove and return Unit, and send the Unit freight paid to our Service Centre
or:
• return the Unit to the point of purchase for further warranty assistance.
Once the problem has been diagnosed, subject to your rights under the
applicable Australian and New Zealand consumer protection laws with respect
to major failures, HomEnrty will provide you with, at their discretion:
• a replacement Unit
or
• repairs to the opener, HomEntry will furnish replacement parts free of charge if
non electrical.-
Repairs and replacement parts provided under this HomEntry Warranty is
provided free of charge and is warranted for the remaining portion of the original
warranty period.
This HomEntry Warranty provides benefits which are in addition to your other
rights and remedies as a consumer.
Exclusions -- what voids the warranty
If our service centre determines that a warranty claim has been made in respect
of a failure or defect arising under or out of any exclusion detailed below such
that the claim is not covered under this HomEntry Warranty, we may, subject to
your other rights and remedies as a consumer, charge you a fee to repair, replace and/
or return the Unit to you. This HomEntry Warranty does not cover any failure of, or defect
in, the Unit due to:
1 non-compliance with the instructions regarding specifications, installation,
operation, maintenance and testing of the Unit or of any product with which the Unit is
used;
2 any attempt by a person other than a Professional Dealer to repair, dismantle, reinstall
or move the Unit to another location once it has been installed;
3 tampering, neglect, abuse, wear and tear, accident, electrical storm,
excessive use or conditions other than normal domestic use;
4 problems with, or relating to, the garage door or garage door hardware,
including but not limited to the door springs, door rollers, door alignment or hinges;
5 problems caused by electrical faults or replacement of batteries or light bulbs, blown
fuses, electrical surges, power surges or power strikes, fire, flood, rain, water, lightning
or storms;
6 water or moisture ingress that causes corrosion or electrical malfunction; 7 corrosion
caused by sea air if located near a waterway, beach etc;
8 fitment to a commercial door or in a commercial operating application,
installation of a residential garage door opener in a commercial or industrial premises
other than a single-family dwelling.
9 lack of proper maintenance, service or care of the door and Unit;
10 any unauthorised modification to the Unit; or
11 damage caused by insects, pests or other after sale damage caused by events or
accidents outside Chamberlain’s reasonable control and not arising under normal and
standard operating conditions.
NB: A General Purpose Outlet (GPO) ie: power point must be supplied by the consumer
as this electrical fitting does not form a part of the Unit (opener). If this HomEntry
Warranty does not apply, you may have rights available to you under the Australian and
New Zealand consumer protection laws.
Accessories Warranty:
Accessories supplied with the Unit are warranted for 12 months from the date of
installation.
Liability – Australia only
Except as set out in the Australian Consumer Law (being Schedule 2 of the Competition
and Consumer Act 2010) (as amended, consolidated or replaced):
1 all other guarantees, warranties and representations in relation to the Unit or its supply
are excluded to the extent that HomEntry can lawfully exclude them; and
2 under no circumstances will HomEntry be liable for consequential, incidental or special
damages arising in connection with the use, or inability to use, the Unit, other than
those
which were reasonably foreseeable as liable to result from the failure.
Liability – New Zealand only
Except as set out in the Fair Trading Act 1986 and the Consumer Guarantees Act 1993
(as amended, consolidated or replaced):
1 all other guarantees, warranties and representations in relation to the Unit or its supply
are excluded to the extent that HomEntry can lawfully exclude them; and
2 under no circumstances will HomEntry be liable for consequential, incidental or special
damages arising in connection with the use, or inability to use, the Unit, other than
those which were reasonably foreseable as liable to result from the failure.
Note: We request that you retain your sales docket or invoice as proof-of-
purchase and attach it to this manual to enable you to establish the date of
purchase in the unlikely event of a warranty service being required. HomEntry
reserves the right to change the design and specifications of the Unit without
prior notification. Some features or accessories of the Unit may not be available
in certain markets or areas. Please check with your distributor.
HomEntry contact details
Australia
Phone toll free 1800 698 502
Website www.homentry.com.au
New Zealand
Phone toll free 0800 637 546
Website www.homentry.co.nz
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