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Removing Mineral Buildup
One common problem with steamers is mineral buildup caused by the high
mineral content in many municipal water supplies. Mineral residue inside of the
internal pipes and heater can cause intermittent steaming or in severe cases no
steaming at all.
The best way to avoid this is to use de-mineralized or distilled water in the unit.
The procedure below can be used to clear mineral buildup. If you are unable to
use de-mineralized or distilled water we recommend you use this procedure
monthly to help avoid mineral buildup.
1. Turn the unit off and unplug the power cord.
2. Remove the pole from the unit.
3. Remove the water tank from the main unit and drain any water in the unit.
4. Make a mixture of 50% vinegar and 50% water. In most cases 1 cup of this
mixture will be sufficient.
5. Slowly pour the water-vinegar mixture into the water tank and
let stand for 40 minutes.
6. Drain the water using the drain plug.
7. Pour clean water through the water tank until the vinegar smell dissipates.
8. Reassemble the unit and operate normally.
If the procedure above does not return the unit to normal operation, the unit may
need servicing.
Trouble Shooting the Steamer
PROBLEM
CAUSE
SOLUTION
Steamer fails to heat
Steamer not plugged in
Plug in to electrical outlet
No steam
Water level is low
Turn ON/OFF switch OFF and
refill water container
Steam on Demand™
Press the Steam on
isn’t engaged
Demand™ button
Water drips from nozzle
Condensation in hose
Hold the hose vertically and
allow water to drain back into
tank
Nozzle gurgles
Condensation in hose
Hold the hose vertically and
allow water to drain back into
tank
Steam is intermittent
Sediment build-up in
Follow the procedure for
container
removing mineral build-up
NOTE: 1. Water mineral content and conditions will vary in different
areas. To insure continued operation of the steamer, never
store without cleaning and removing excess water from the
resevoir and water container.
2. In areas where the voltage exceeds 120V, it may be
necessary to clean your unit more frequently.
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