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HomePlus Products Inc. will assist you in obtaining warranty coverage from Pentair LLC. To
report a warranty problem with your system or request warranty assistance, please call
HomePlus Products Inc. Toll free: 1-866-376-2690
Subject to the limitations noted below, all other components of the SoftPlus™ system are
warranted by HomePlus Products Inc. to be free of defects in material and workmanship
for a period of 1 year except as noted**.
**Note: Due to the wide variety of potential feed water conditions, there is no warranty on the
cation resin or underbed gravel.
The term of these warranties begins on the date of delivery of the product to the customer
and continues until the earlier of:
•
the end of the warranty term noted above; or
•
the date in which the product(s) is/are removed from the original location of
installation; or
•
the date in which the original purchaser sells or otherwise transfers ownership of the
home in which the product(s) was/were originally installed.
Only products purchased from an Authorized Dealer or HomePlus Products Inc. directly are
eligible for this warranty. The products must have been installed and operated in
accordance with the instructions and operating conditions stated in the Owner's Manual.
Customer must register his or her warranty with HomePlus products Inc. within 90 days of
original purchase for the warranty to remain valid.
This warranty applies only in Canada and the United States of America.
In the event that a part is deemed defective, the user must immediately inform HomePlus
Products Inc. who will furnish a replacement part at no cost to the user. HomePlus'
obligation to the customer shall be limited to the replacement of the defective part by
prepaid standard freight to the original point of installation. Expedited shipping is available at
the discretion and cost of the customer. When required, the return of defective parts to
HomePlus is the responsibility of the customer.
This warranty does not cover any labour costs including labour costs related to
troubleshooting, repair, installation, replacement, or maintenance.
