14
PROBLEM
PROBABLE CAUSE
SOLUTION
Circuit board may be defective.
Check to see if status lights on base
station are lit. Call HME. *
Personnel hear
customers in ceiling
speaker or headsets,
but cannot hear
each other.
Beltpac may be defective.
Use another beltpac. Call HME. *
Power interruption may have
caused vehicle detection circuit to
be out of balance.
When no vehicle is in the drive-thru
lane, move the vehicle detector
override switch on the base station
to the RESET position, then back to
the NORMAL position.
System may be set for speed-team
operation.
Be certain SPEED TEAM switch on
base station is in OFF position.
No tone or sound is
heard in ceiling
speaker or headsets
when vehicle enters
drive-thru lane.
Connector may be loose, or S6 DIP
switch #8 is not set to ON.
Check all connectors in base
station, and be certain S6 #8 is set
to ON. Call HME. *
There may be loose wires on base
station circuit board.
Check all connections on base
station circuit boards.
System may be set for speed-team
operation.
Be certain SPEED TEAM switch on
base station is in OFF position.
Personnel cannot
hear customers in
ceiling speaker or
headsets.
Outside speaker, audio circuit
board or vehicle detector board
may have failed.
Call HME. *
Battery may be low.
Replace battery.
Headset has
intermittent sound.
Headset may be defective.
Use another headset. Call HME. *
VEHICLE DETECT switch on base
station may be in the OVERRIDE
position.
Be certain switch is in the NORMAL
position.
There is still sound in
headset after all
customers have
been served.
Vehicle detector may be locked up.
Slide VEHICLE DETECT switch back
and forth slowly twice.
Battery charger is
not working.
Charger may not be plugged in.
Be certain charger is plugged in.
If it still is not working, call HME. *
Red or Green
message will not
play.
Switch not on.
Be certain respective Red or Green
message repeater switch on base
station is in the ON position, and
routing switches are set.
Registration of
COMMUNICATOR
®
failed. “Registration
failed” message
heard in headset.
Lights stay red.
Base station power not on.
Communicator
B
button not
pushed when powering up.
Registration button not pushed.
Repeat registration procedure on
page 6.
Call HME. *
* For assistance, call HME at 1-800-848-4468, or Fax 858-552-0172.
In the event of an electrical power outage
–
such as from a lightning storm or power generator failure, if you experience problems
with your HME equipment after the electricity comes on again, unplug the AC power
adapters from their electrical outlets and wait 15 seconds, then plug them back in.
2400MHz cordless telephone interference
–
If there is a 2400MHz cordless telephone nearby, interference may occur. However,
because the Wireless 6000 is a frequency-hopping system, this problem is unlikely.
If it does occur, changing frequencies on the telephone may alleviate the problem.
If not, move the phone as far as practical from the base station, or use another type
phone. Call HME Customer Support at 1-800-848-4468 if assistance is required.
