13
V.
IN CASE OF PROBLEMS
PROBLEM
PROBABLE CAUSE
SOLUTION
Power may be off at base station.
Check circuit breaker for building.
Power supply in base station may
not be working.
Check power supply indicator lights
on base station. If no light is lit,
be certain AC power adapter is
plugged into AC electrical outlet, and
is connected to J29 on base station
audio circuit board.
Communicator power may not be on. Press Power ON/OFF button on
Communicator. Be certain power
light goes on and switches from red
to green.
Volume may not be set correctly.
Adjust volume with Volume-up and
down buttons.
Battery may be low or defective.
Check Communicator Power light. If
not lit, replace battery.
No sound is heard in
COMMUNICATOR
®
headset when you
press button
A
and
speak into
microphone.
Headset may be defective.
Use another headset. Call HME. *
Communicator power may not be
on.
Press Power ON/OFF button on
Communicator. Be certain power
light goes on and switches from red
to green.
Battery may be low or defective.
Check Power light. If not lit, replace
battery.
Channel
A
or
B
is not
working.
“A” Talk
or “
B” Talk
light on base
station does not light when button
A
or
B
on Communicator is pressed.
Use another Communicator.
Call HME. *
Outbound sound is
too low.
Outbound volume may be set too
low for environment.
Turn outside speaker volume control,
on front panel of base station,
clockwise until volume is satisfactory.
System may be set for speed-team
operation.
Be certain SPEED TEAM button on
base station is in OFF position.
There may be loose wires on
outside speaker or base station
circuit board.
Check VEHICLE PRESENT light on
base station. Check outside speaker
wire connections in base station and
at outside speaker.
No outbound sound;
Customer cannot
hear anything.
Speaker or base station may be
defective.
Call HME. *
System may be set for speed-team
operation.
Be certain SPEED TEAM button on
base station is in OFF position.
Customer cannot be
heard in push-to-talk
(PTT) operation.
Base station may be set for wrong
drive-thru mode (full or half-duplex).
Check S6 DIP switch #1 at bottom of
base station audio circuit board. It
should be ON for full-duplex, OFF for
half-duplex operation.
Transmitter antenna connectors on
base station transceiver circuit
board may be loose or damaged.
Be certain antennas are screwed
securely onto base station. Check
transmitter antenna cable connection
at ANT1 and ANT2 near lower-left
corner of transceiver circuit board.
Pull and remove each connector
plug, and check to be certain pin
inside it is not bent. If not, call HME.
*
Only intermittent
voice can be heard in
headsets.
Circuit board may be defective.
Call HME. *