8
III. WIRELESS
6000
OPERATION
The COM6000BP can be operated in Hands-Free (HF), Auto-Hands-Free (AHF) or Push-To-Talk (PTT)
modes. If your store does not have HF capability, the Wireless 6000 should be operated according to
section
III. A. 3.
below in single-lane stores, or section
III. B. 3.
(page 9) in dual-lane stores.
A full-duplex system supports HF, AHF and PTT operation. Communication can be transmitted and
received at the same time, as in a normal telephone conversation. In the AHF mode, transmission
and reception are activated automatically when a customer drives into the drive-thru lane. In the HF
mode, transmission and reception are activated by touching and releasing one of the
A
buttons on
the Communicator. In the PTT mode, one of the
A
buttons on the Communicator must be held while
the operator is talking to the customer. A half-duplex system only supports the PTT mode. One of
the
A
buttons on the Communicator must be held while the operator speaks to the customer. The
customer’s voice will not be heard while the operator is transmitting.
When a customer arrives in the drive-thru lane, you will hear a single beep in the headset for single
lane operations and for Lane 1 in dual-lane operations, or a double beep for Lane 2 in dual-lane
operations. In dual-lane operation, if you are communicating with a customer when another customer
arrives in the opposite lane, a higher pitch double beep will sound in the headset. When the first
customer leaves the speaker post, the same high pitch double beep will repeat in your headset
every four seconds until you touch the
A1
or
A2
button to communicate with the second customer.
NOTE:
In dual-lane operations, if you have a Mode Switch and it is in the “2 OPERATORS” position,
you will only hear single beeps in your headset when customers arrive in the lane you are operating.
A. Single-Lane Operation (one base station for one speaker post)
1. Hands-Free (HF) Mode:
!
With the power off, press and hold the volume-up
S
and
B
buttons while pressing and releasing the
PWR
button to turn the power on in the HF mode. The Communicator will remember this setting.
!
As a customer enters the drive-thru lane, you will hear an alert tone (single beep) in your headset,
and you will be able to hear the customer at the speaker post or menu board.
!
Use volume-up
S
or down
T
buttons to adjust customer’s voice level in headset if necessary.
!
Touch and release
A1
or
A2
button to speak and listen to customer.
!
Touch and release
A1
,
A2
or
B
button to end communication with customer.
!
Touch and release
A1
or
A2
button if you want to speak to the customer again.
!
If customer drives away from speaker post or menu board, the Communicator stops transmitting.
2. Auto Hands-Free (AHF) Mode:
NOTES:
Only one Communicator operator at a time can use this feature. If a Communicator is turned
off while in the AHF mode, it will automatically be reset for its previous operating mode.
!
With the power off, press and hold the volume-up
S
and
A1
buttons while pressing and releasing the
PWR
button to turn the power on in the AHF mode.
!
As a customer enters the drive-thru lane, you will hear an alert tone (single beep) in your headset,
and you will be able to hear the customer at the speaker post or menu board.
!
Use volume-up
S
or down
T
buttons to adjust customer’s voice level in headset if necessary.
!
Speak and listen to customer without pressing any buttons.
!
Touch and release
A1
,
A2
or
B
button to end communication with customer.
!
Touch and release
A1
or
A2
button if you want to speak to the customer again.
!
If customer drives away from speaker post or menu board, the Communicator stops transmitting.
3. Push-To-Talk (PTT) Mode:
!
With the power off, press and hold the volume-down
T
and
B
buttons while pressing and releasing the
PWR
button to turn the power on in the PTT mode. The Communicator will remember this setting.
!
As a customer enters the drive-thru lane, you will hear an alert tone (single beep) in your headset,
and you will be able to hear the customer at the speaker post or menu board.
!
Use volume-up
S
or down
T
buttons to adjust customer’s voice level in headset if necessary.
!
Touch and hold
A1
or
A2
button to speak to customer. Release when finished.
