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IN CASE OF PROBLEMS
Troubleshooting
PROBLEM
PROBABLE CAUSE
SOLUTION
“Battery failed” is heard
in headset when PWR
button is pressed.
Battery may be defective.
Replace battery. Call HME.*
Battery contacts may be dirty.
Clean battery contacts with alcohol.
“Headset (or belt-pac)
failed” is heard in
headset when PWR
button is pressed.
Headset/Belt-pac may be defective.
Use another headset/belt-pac. Call HME.*
Headset/Belt-pac battery contacts may
be dirty.
Clean headset/belt-pac battery contacts with alcohol.
No sound is heard in
headset when you press
button A and speak into
microphone.
Power may be off at base station.
Be sure HME logo and other lights on base station are lit.
Check circuit breaker for building.
Power supply in base station may not be
working.
Be certain power adapter is plugged into AC electrical outlet,
and is connected to J3 on base station audio circuit board.
Headset/Belt-pac power may not be on.
Press PWR button on headset/belt-pac. Be certain power
light goes on and switches from red to green.
Volume may not be set correctly.
Adjust volume with Volume-up and down buttons.
Battery may be low or defective.
Check Power light. If not lit, replace battery.
Headset/Belt-pac may be defective.
Use another headset/belt-pac. Call HME.*
Headset/Belt-pac may not be registered. Register headset/belt-pac.
Channel A or B is not
working.
Headset/Belt-pac power may not be on.
Press PWR button on headset/belt-pac. Be certain power
light goes on and switches from red to green.
Battery may be low or defective.
Check Power light. If not lit, replace battery.
A1/A2 or B1/B2 light on base station
does not light when headset/belt-pac
button A or B is pressed.
Use another headset/belt-pac. Call HME.*
Headset/Belt-pac may not be registered. Register headset/belt-pac.
Only intermittent voice
can be heard in
headsets.
Transmitter antenna connectors on base
station transceiver circuit board may be
loose or damaged.
Be certain antennas are screwed securely onto base station.
Check transmitter antenna cable connection at ANT1 and
ANT2 on left side of transceiver circuit board. Call HME.*
Circuit board may be defective.
Call HME.*
VAA level is too sensitive.
Reduce VAA level.
Personnel hear
customers in ceiling
speaker or headsets, but
cannot hear each other.
Circuit board may be defective.
Check to see if A1/A2 and B1/B2 lights on base station are
lit when buttons are pressed. Call HME.*
Headset/Belt-pac may be defective.
Use another headset/belt-pac. Call HME.*
Headset has intermittent
sound.
Battery may be low.
Replace battery.
Headset/Belt-pac may be defective.
Use another headset/belt-pac. Call HME.*
Battery charger is not
working.
Charger may not be plugged in.
Be certain charger is plugged in.
If it still is not working, call HME.*
“Registration failed”
message heard in
headset. Lights stay
red.
Base station power not on.
Be sure HME logo and other lights on base station are lit. If
no light is lit, be sure power adapter is plugged into electrical
outlet, and is connected to J3 on base station audio circuit
board.
Registration button not pushed.
Repeat registration procedure. Call HME.*
Summary of Contents for ION IQ NDT
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