COMMON PROBLEMS
No.
Prompt Tone
Cause of
Failure
Solution
1
Wheels off the
ground.
Host
suspended.
Please put the host back to
the ground and press the
cleaning key again.
2
Dust box not
installed.
Dust box
removed and
not installed.
Replace the dustbin to the
host and press the
cleaning button again.
3
Battery failure.
Abnormal
battery
charging.
Contact after-sales service
to test the battery.
4
Please check if
the wheel is
stuck.
Wheel
jammed.
Check whether the wheel
is entangled with foreign
objects and clean up the
entangled objects.
5
Please check if
the front bumper
is stuck.
Front bumper
bracket stuck.
Check whether the front
bumper can be bounced
normally.
6
Robot connection
failed.
Machine
failed to
connect to
server.
Check whether the
wireless network
connected during
distribution can connect to
the internet.
7
The battery is low,
please charge the
machine.
Battery power
less than
20%.
The host automatically
switches to recharging
mode.
8
Please check
whether the side
brush is tangled
or jammed.
Abnormal
side brush.
Check whether the side
brush is twined by wire or
hair and clean up the wire
or hair.
9
Please move the
machine to the
open area.
The machine
failed to get
out of trouble.
Please move the host to an
empty place and press the
cleaning key again.
