Hitachi HA800 Series User Manual Download Page 55

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Troubleshooting 55

Troubleshooting Linux-specific issues

Unable to proceed with Assisted installation of Red Hat Enterprise Linux 7

Symptom

When installing Red Hat Enterprise Linux 7, you are unable to proceed with the Assisted installation with

valid OS images through FTP source media.

Cause

Required Red Hat OS files are missing or incorrectly placed.

Action

Make sure that all the required Red Hat OS files are present in the OS flat file folder.

Make sure that two

TRANS.TBL

files are present in the Red Hat OS flat files folder. One file must be

present in the main OS file folder, and another must be present inside the Server folder inside the

main OS file folder.

Retry the installation.

Assisted installation of Red Hat OS hangs

Symptom

When using the Assisted installation method for Red Hat OS installation with FTP source media, one of the

following problems occurs:

• The installation hangs during reboot and a

The Red Hat Enterprise Linux Server CD was

not found

error is displayed.

• The installation hangs and a

Could not allocate requested partitions

error is displayed.

• The installation does not complete successfully.
• The installation completes successfully even if there are missing flat files for the OS installation.

Cause

Using the Assisted installation method for Red Hat OS installation with FTP source media might not work

reliably.

Action

Obtain the DUD from the Support Center.

Install the OS outside of Intelligent Provisioning.

Summary of Contents for HA800 Series

Page 1: ...p Software including tasks such as installing an OS updating firmware software and drivers and performing some diagnostic tests Intelligent Provisioning is included in the optimized server support software from the Service Pack for Advanced Server SPV This document is intended for administrators experienced in using HA800 servers MK 90HAS8005 00 December 2020 ...

Page 2: ...held retrieved deleted or otherwise processed in accordance with relevant laws Notice on Export Controls The technical data and technology inherent in this Document may be subject to U S export control laws including the U S Export Administration Act and its associated regulations and may be subject to export or import regulations in other countries Reader agrees to comply strictly with all such r...

Page 3: ...rrent documentation including important updates that may have been made after the release of the product Getting help Hitachi Vantara Support Connect is the destination for technical support of products and solutions sold by Hitachi Vantara To contact technical support log on to Hitachi Vantara Support Connect for contact information https support hitachivantara com en_us contact us html Hitachi V...

Page 4: ...Preface Intelligent Provisioning User Guide for Hitachi Advanced Server HA810 and HA820 4 ...

Page 5: ... 60 19 Dedicated spare 20 Failure spare activation 20 Configuring the server and installing an operating system 21 Configuring the server and installing an OS with Intelligent Provisioning 21 Server support and special characters 21 Source media types and installation methods supported for each OS 21 Selecting hardware settings 21 Selecting the OS 24 Reviewing your settings 26 Checking installatio...

Page 6: ...hooting 51 Basic troubleshooting techniques 51 Troubleshooting general issues 51 iLO log on required during Intelligent Provisioning F10 boot 51 Intelligent Provisioning does not launch when F10 is pressed 51 Intelligent Provisioning PXE flashing doesn t re image Always On Intelligent Provisioning 52 OS Host name field missing 52 Accessing version information in deployment settings 53 A browser do...

Page 7: ...along with Intelligent Provisioning After the server is running you can update the firmware to install additional components You can also update any components that have been outdated since the server was manufactured To access Intelligent Provisioning Press F10 from the POST screen and enter Intelligent Provisioning From the iLO web interface using Always On Always On allows you to access Intelli...

Page 8: ...visioning Firmware Update utility Do not update firmware if the version you are currently running is required for compatibility NOTE Intelligent Provisioning does not function within multihomed configurations A multihomed host is one that is connected to two or more networks or has two or more IP addresses Intelligent Provisioning provides installation help for the following operating systems Micr...

Page 9: ...only after completing the initial configuration and registration tasks Job Cart Displays the job configuration viewer screen which displays the status of jobs in the queue You can use this screen to monitor configuration tasks and jobs as they are processed Help Opens the online help to the section about the current screen Power Off Powers down or reboots the server Log Out Logs the current user o...

Page 10: ...tically downloaded and installed On other operating systems or on a Windows system without Internet access the following applications are not automatically installed with Intelligent Provisioning To install the following applications run SPV HA800 Agentless Management Service AMS Network Configuration Utility for Windows Smart Storage Administrator SSA Lights Out Online Configuration Utility ...

Page 11: ...vigate to the Remote Console Media page 3 Verify that your system meets the requirements for using the remote console application you want to use 4 Click the launch button for your selected application Alternatively you can click an Integrated Remote Console link on the Information iLO Overview page 5 Restart or power on the server The server restarts and the POST screen appears 6 Press F10 when p...

Page 12: ...ver 2 On the POST screen press F10 3 Select Intelligent Provisioning Initial configuration in Intelligent Provisioning Using the First Time Setup wizard The first time Intelligent Provisioning runs on a server the First Time Setup wizard guides you through selecting preferences for your system Entering First Time Wizard settings If you do not want to use the First Time Wizard click the Skip button...

Page 13: ...cation of software and firmware updates to this system 6 Click Next 7 Enter the following information Choose network interface for updates and installs System Software Update The source where the server gets updates 8 To save the changes click Submit Re enabling Intelligent Provisioning Procedure 1 Reboot the server and when prompted press F9 to access the UEFI System Utilities 2 From the System U...

Page 14: ...server Press ON 5 To display the boot menu press F11 during server POST 6 Press 1 on the keyboard to boot from the CD DVD 7 To update or reinstall Intelligent Provisioning select the interactive method The server continues booting from the Intelligent Provisioning recovery media 8 Select Reinstall Intelligent Provisioning when the window opens 9 Reboot the server when the installation is complete ...

Page 15: ...ximum 1 TB of data The extra storage on the larger drive is not available until you reformat the drive RAID 0 A RAID 0 configuration provides data striping but there is no protection against data loss when a drive fails However it is useful for rapid storage of large amounts of noncritical data for printing or image editing for example or when cost is the most important consideration The minimum n...

Page 16: ...ored in pairs and the fault tolerance method is known as RAID 1 0 or RAID 10 If a physical drive fails the remaining drive in the mirrored pair can still provide all the necessary data Several drives in the array can fail without incurring data loss as long as no two failed drives belong to the same mirrored pair The total drive count must increment by 2 drives A minimum of four drives is required...

Page 17: ...om the remaining parity data and user data on the other drives in the array The usable capacity is C x n 1 where C is the drive capacity with n drives in the array A minimum of three drives is required This method has the following benefits It is useful when usable capacity write performance and data protection are equally important It has the highest usable capacity of any fault tolerant configur...

Page 18: ...with non nested RAID methods RAID 5 for example A minimum of six drives is required This method has the following benefits Higher performance than for RAID 5 especially during writes Better fault tolerance than either RAID 0 or RAID 5 Up to n physical drives can fail where n is the number of parity groups without loss of data as long as the failed drives are in different parity groups RAID 6 RAID ...

Page 19: ...ves are arranged into the configuration that has the largest possible number of parity groups For example five parity groups of four drives are more secure than four parity groups of five drives However less data can be stored on the array with the larger number of parity groups The number of physical drives must be exactly divisible by the number of parity groups Therefore the number of parity gr...

Page 20: ...no more than two failed drives are in the same parity group Dedicated spare The dedicated spare drive activates any time a drive within the array fails Failure spare activation Failure spare activation mode activates a spare drive when a member drive within an array fails using fault tolerance methods to regenerate the data Assigning one or more online spare drives to an array enables you to postp...

Page 21: ...and spaces are not supported in any pathname Source media types and installation methods supported for each OS Each Express OS Install screen provides a guided method for configuring the server installing an OS and updating the system software IMPORTANT Intelligent Provisioning only supports original licensed vendor media Demo or developer versions of the OS or media that has been modified to slip...

Page 22: ...y BIOS mode drives that are 2 2 TB or larger will not be detected during OS installation If you want to use Legacy BIOS mode use SSA to create a logical drive to boot with less than 2 2 TB To access SSA select RAID Configuration from the Intelligent Provisioning Perform Maintenance home screen If you want to use logical drives of 2 2 TB capacity or more for OS installation use UEFI mode instead Se...

Page 23: ...P server and does not support connecting to an FTP server through a proxy IMPORTANT When entering an FTP path remove spaces and punctuation The FTP server directory structure cannot contain spaces or special characters including punctuation 6 Select whether to do a Firmware Update Skip Update Default No firmware updates are performed before the OS installation Update before OS Install Firmware upd...

Page 24: ... DVD Assisted install The system boots to a hard drive On Linux VMware the system boots to the hard drive Do this by changing the boot order or by pressing F11 to choose at boot 8 To proceed to Selecting the OS click the Continue right arrow IMPORTANT If an unsupported media device is selected you will not be able to continue to the next screen To resolve the issue remove the unsupported media dev...

Page 25: ...E When creating passwords refer to the operating system documentation for password requirements Requirements might include Minimum password length Maximum password length Upper case letters Lower case letters Punctuation marks _ Special characters NOTE Windows Linux only support using the underscore _ special character If you do not provide a password Windows prompts for a password on first boot a...

Page 26: ...pdate screen might be displayed at this time depending on the following two system settings In the Preferences screen System Software Update must have been enabled See Setting preferences for more information In the Operating System Installation screen Update before OS Install must have been selected See Selecting hardware settings for more information If the Firmware Update screen is displayed fo...

Page 27: ...isioning home screen click Perform Maintenance 3 Select Firmware Update from the maintenance options The system searches for firmware on the source configured in the System Software Update settings This process might take a few minutes wait for the display to generate the results If no new firmware is available the current version is displayed in the Firmware Update screen NOTE Alternatively you c...

Page 28: ...intenance 2 Select Intelligent Provisioning Preferences from the maintenance options 3 Select settings for the following options Interface Language Keyboard Language Boot BIOS Mode System Software Update Select a source updates Time Zone System Date System Time Choose network interface for updates and installs Use Proxy and provide proxy details DHCP Auto Configuration and provide the configuratio...

Page 29: ... issue See Downloading an Active Health System log 2 Upload the AHS Log Review the Fault Detection Analytics for any self repair actions recommendations See the AHSV User Guide for more information 4 Create a support case using the AHSV Navigation menu See the AHSV User Guide for more information Downloading an Active Health System log Procedure 1 Insert a USB key into the server 2 To go directly ...

Page 30: ...lights clear Using Deployment Settings The Intelligent Provisioning Deployment Settings page enables you to create server configuration packages You can deploy the packages using a USB key or iLO Scripting to one or more HA800 products Using Deployment Settings is an alternative to using the Scripting Toolkit or iLO RESTful Interface Tool For more information about iLO RESTful Interface Tool custo...

Page 31: ...are using Server Message Block SMB protocol that hosts the OS contents Domain Name Name of the domain that hosts the network share Network Share User User name used to access the network share Network Share Password not encrypted Password for the user name used to access the network share From USB Drive Insert the USB key containing the deployment I Save the deployment from the USB key to the loca...

Page 32: ... a USB key to save the Deployment Settings Using Deployment Settings package to configure a single server IMPORTANT Before using a deployment to install an OS be sure that the drives and arrays are configured Do not interrupt the configuration process Procedure 1 Do one of the following a To use the deployment you created on the server click Deploy b To use a previously created deployment Select D...

Page 33: ...ver are displayed in the left pane existing Deployment Settings packages that are stored on an installed USB drive are displayed in the right pane and package level action icons are displayed in the center of the screen If a USB drive is installed its name is displayed near the top of the screen in the Target USB Key field To perform a package level action on a Deployment Settings package select o...

Page 34: ...g Intelligent Provisioning Preferences Array Configuration settings Entering ROM settings Importing through Always On Intelligent Provisioning has two options Select Choose File and then browse to the import file Drag and drop the import file into the browser Version Information Use the Version Information screen to enter any type of user defined identifying information that you want to assign to ...

Page 35: ... entering an FTP path do not include spaces and punctuation The FTP server directory structure cannot contain spaces or special characters including punctuation Windows and SLES FTP installation and RHEL network share installation are not supported c For ClearOS click Install ClearOS from the Internet The system automatically pulls the ISO from the specified location to install it 3 Enter the user...

Page 36: ...on does not support IPv6 networks IPv4 IPv6 Works as a mask field for the IP address 7 Accept the Intelligent Provisioning EULA 8 Click Update Using the BIOS Configuration RBSU utility The BIOS configuration page allows you to change some system configurations from Intelligent Provisioning The options available differ based on the system components For a description of RBSU options see the UEFI Sy...

Page 37: ...he workload profile click Workload Profile 4 To change RBSU configurations select from the menu on the left and then select the section that contains the configuration you want to change 5 To save changes click Update 6 To return to the Perform Maintenance home screen click the Previous left arrow About iLO Configuration The iLO Configuration screen provides the following options for configuring i...

Page 38: ...ation about iLO self tests and about how to interpret and troubleshoot the results see the iLO User Guide Management Settings Configuring Manager iLO Management Settings Procedure 1 From the main Intelligent Provisioning page click Perform Maintenance iLO Configuration Management Settings Manager 2 Configure the following settings IPv6 Multicast Scope Multicast Announcement Interval Multicast Disc...

Page 39: ...al Monitor health Status Enabled Remote Console Thumbnail enabled iLO IP during Post Enabled Command Shell Max Concurrent Sessions 3 Click Save Settings to save the changes Configuring iLO Management Manager Network Service and Virtual Network Service Settings Enable this feature and provide the information to send the network manager alerts Procedure 1 From the main Intelligent Provisioning page ...

Page 40: ... and Protocol Enabled for HTTP HTTPS IPMI KVMIP SNMP SSH Virtual Media SSDP Notify IPV6 Scope Notify Multicast Interval Seconds Notify TTL Port Protocol Enabled FQDN Host Name 3 Click Save Settings to save the changes Configuring iLO Management SNMP Settings Procedure 1 From the main Intelligent Provisioning page click Perform Maintenance iLO Configuration Management Settings SNMP 2 Configure the ...

Page 41: ...at is used when SNMP traps are generated Users Create up to eight user profiles for SNMPv3 USM parameters SNMP Cold Start Trap Broadcast 3 Click Save Settings to save the changes Network Interfaces Configuring iLO Manager Dedicated Network Interface Procedure 1 From the main Intelligent Provisioning screen click Perform Maintenance iLO Configuration Network Interfaces Manager Dedicated Network Int...

Page 42: ...tes Shared Network Port Options NIC Port Configuration Settings Domain Name Host Name Interface Type NIC Enabled Ping Gateway On Startup NIC supports IPv6 Supports Flexible LOM 3 Click Save Settings to save your changes Configuring iLO Manager Shared Network Interface Procedure 1 From the main Intelligent Provisioning screen click Perform Maintenance iLO Configuration Network Interfaces Manager Sh...

Page 43: ...v4 Addresses IPv6 Addresses IPv6 Static Addresses IPv6 Default Gateway Link Status of this port MAC address Max IPv6 Static Addresses Name Servers Permanent MAC Address Speed Mbps UEFI Device Path DHCPv4 Enabled Use DNS Servers Use Domain Name Use Gateway Use NTP Servers Use Static Routes SLAAC Enabled Static Default Gateway Static Routes Shared Network Port Options NIC Port Configuration Settings...

Page 44: ...Length 3 Click Save Settings to save the changes Editing User Account settings Procedure 1 On the iLO Configuration Utility screen click User Accounts and then click Administer User Accounts The User Accounts screen appears 2 Select a user account 3 Enter the user s password Re enter the password to confirm it 4 Select the appropriate permissions for the user account Login Priv Enables a user to l...

Page 45: ...ege does not enable local user account administration Host NIC Config Priv Enables a user to configure the host storage settings 5 Click Update Adding a user account Procedure 1 From the main Intelligent Provisioning page click Perform Maintenance iLO Configuration User Accounts Add User Account 2 Enter the following information Login Name User Name Password Confirm Password 3 Select Service Accou...

Page 46: ... Array 2 To create a simple array click Simple Array 3 Select a Logical Drive Type 4 Select the Number of Drives 5 Enter a Logical Drive Name 6 Select a RAID mode 7 Select a Minimum Array Size 8 Review the array settings 9 Click Submit Configuring an array or logical drive Procedure 1 Make changes to the following options NOTE Changes take place during the next reboot General Transformation Priori...

Page 47: ...sing Smart Storage Administrator SSA SSA provides high availability configuration management and diagnostic capabilities for all smart array products SSA features SSA is a browser based utility that runs in either offline or online mode SSA Supports online array capacity expansion logical drive extension assignment of online spares and RAID or stripe size migration Suggests the optimum configurati...

Page 48: ...he default behavior activate on failure only to predictive spare activation and back Set Bootable Logical Drive Volume Sets the primary and secondary boot logical drives and volumes Local logical drives as well as remote logical drives and volumes are listed for selection Manage License Keys Enables the user to add or remove license keys Depending on the keys entered or removed various features ca...

Page 49: ...ash drive with a storage size larger than the media or ISO image 2 GB or greater NOTE Version 2 0 and later of the USB Key Utility does not support a 32 bit operating system AutoRun files AutoRun files do not start automatically from the utility To start an AutoRun file double click the autorun exe file in the appropriate CD or DVD folder on the USB Key Creating a bootable USB key Installing the u...

Page 50: ...ntelligent Provisioning contain signed parts that work with the UEFI boot loader This change no longer allows for multi boot setups on a single device such as a USB key Procedure 1 Follow the instructions for creating a bootable USB key 2 Double click the USB Key Utility shortcut in the USB Key Utility folder 3 Complete each step presented by the application a Click Next at the splash screen b Sel...

Page 51: ... launch when F10 is pressed Symptom Intelligent Provisioning allows service personnel and customers to press the F10 key during System Power On Self Test POST to load the latest Intelligent Provisioning automatically Solution 1 Cause There is an issue with the current Intelligent Provisioning files Action 1 Download the Intelligent Provisioning ISO image and the USB Key Utility from https support ...

Page 52: ...shing doesn t re image Always On Intelligent Provisioning Note User should follow the above said command lines only for the reference and are not recommended to copy the same Action Update the Kernel command line with the word Install For example linuxefi IP3 30 vmlinuz media net splash quiet iso1 http 192 168 100 101 iso IP330 2019_0103 230 iso iso1mnt mnt bootdevice nicmac 5c b9 01 c5 43 d0 inst...

Page 53: ... a txt file format Some Legacy BIOS Mode installs need specific instructions If the server boot mode is set to Legacy BIOS Mode some operating systems need specific installations NOTE Legacy BIOS Mode behavior cannot be modified by pressing F10 If you are doing a manual installation in Legacy BIOS Mode ensure that On Windows systems the system boots to the DVD On Linux and VMware systems the syste...

Page 54: ...oning does not support creating a custom partition size when installing the operating system Troubleshooting Windows specific issues Windows Essentials does not install from USB source Symptom Windows Essentials does not install from a USB source Cause USB installations are not supported for Windows Essentials Action Install Windows Essentials from an ISO source 1 ...

Page 55: ...e Server folder inside the main OS file folder 3 Retry the installation Assisted installation of Red Hat OS hangs Symptom When using the Assisted installation method for Red Hat OS installation with FTP source media one of the following problems occurs The installation hangs during reboot and a The Red Hat Enterprise Linux Server CD was not found error is displayed The installation hangs and a Cou...

Page 56: ... a VMware Assisted installation with DVD as source media after Pre installation is complete the server reboots and the server begins loading the ESXi installer again rather than opening the OS Cause VMware OS installed on HDD continuously reboots if a USB is connected to SUT Action 1 Remove the USB device 2 Continue the installation ...

Page 57: ...antara Corporate Headquarters 2535 Augustine Drive Santa Clara CA 95054 USA HitachiVantara com community HitachiVantara com Contact Information USA 1 800 446 0744 Global 1 858 547 4526 HitachiVantara com contact ...

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