Performing maintenance
29
Downloading Active Health System data
Support uses the Active Health System (AHS) log file for problem resolution.
Use the
Active Health System Log
screen to download AHS telemetry data from the server onto a USB
key in the form of an AHS log file case number or a default string with an
.ahs
extension. Use this screen
to select the duration for which data needs to be extracted and the USB key as destination media. You
can select a specific start and end date to limit the duration of data extraction.
If connected through iLO, locally connected USB keys shared through virtual devices can also be used for
saving AHS log information.
The high level steps for submitting a case are:
Procedure
1.
Download an AHS Log from the server experiencing a support issue. See
Downloading an Active Health System log
2.
Upload the AHS Log.Review the Fault Detection Analytics for any self-repair actions/recommendations.
See the
AHSV User Guide
for more information.
4.
Create a support case using the AHSV Navigation menu. See the
AHSV User Guide
for more
information.
Downloading an Active Health System log
Procedure
1.
Insert a USB key into the server.
2.
To go directly to Intelligent Provisioning, press the
F10
during the boot.
3.
On the Intelligent Provisioning home screen, click
Perform Maintenance
.
4.
From the maintenance options, select
Active Health System Log
from the maintenance options.
The Active Health System Log screen appears.
5.
Enter a start date and an end date, and then click
Download logs
.
6.
Select the USB key from the
Removable Device to Save Log to
list.
7.
Define the period for which to retrieve data by selecting the
From
and
To
dates. Hitachi Vantara
recommends retrieving seven days of data, which creates a 10 MB to 15 MB file.
