Hisense RVCL144AB HSN, Instruction Manual, Page: 23 / 184

EN-21 EN-22
FAQS
In case of malfunction, please refer to the following table.
FAQs ROBOT AND CHARGING STATION
The appliance is
not charging.
The power switch is not
turned on while charging.
The appliance and charging
terminals are not in full
contact. Power on the appliance.
Make sure the appliance is fully
in contact with the charging
terminal.
The appliance
gets stuck.
The appliance is covered
by wires on the ground,
dropping curtain fabric or
blankets are obstacle.
Side brush and brush roll,
etc. get stuck, and the
appliance cannot run
normally.
The appliance will
automatically start the escape
mode. If it is not out of trouble,
it needs manual help.
Clean the windings on the side
brush and restart it. If not,
contact the post-sales
department.
1.
2.
1.
2.
1.
2.
1.
2.
Not cleaned
completely, and
recharge it.
The appliance does not
have enough battery
power. 1.
Charge the appliance and
for future leave feature
Resume from breakpoint
on ON status. 1.
No cleaning
according to the
scheduled time.
The power switch is not
on.
Scheduled appointment is
cancelled. 1.
2.
Turn on the power switch
of appliance.
Reset and make schedule. 1.
2.
After the mop
holder is installed,
the appliance
is non-operational.
The mop holder magnet
There's no water in water
tank.
The appliance base outlet
hole is blocked.
1.
2.
3.
Contact the aftersales
service center.
Add water.
Clear water outlet and
tank filter. 1.
2.
3.
The appliance has
missed sweeps,
there is no plan for
cleaning, and the
map in app shows
irregularly.
The ground is slippery.
Wires, shoes and other
objects placed on the
normal operation of the
appliance.
Cleaning is interrupted
halfway.
1.
2.
3.
If the floor is wet, dry it
before use.
Minimize ground items as
much as possible.
Do not move or block the
appliance during work. 1.
2.
3.
Appliance does
not work.
The power switch is not
turned ON.
Low battery.
Wheels are stopped and
the three groups of drop
sensors are in a falling
state. 1.
2.
3.
Turn ON the power switch.
Charge the appliance.
Place the appliance close to
the ground.
Contact post-sales service
center. 1.
2.
3.
4.
Appliance retreats.
There is obstacle ahead.
Bumper rail is clamped. 1.
2.
Clear the front obstacles.
Tap the bumper rail to check
for if there is foreign matter
stuck. 1.
2.
FAQs APP
Problem Cause Solution
Problem Cause Solution Troubleshooting
App displays
disconnection.
Disconnection
between the
mobile phone and
the appliance.
Judge if the mobile
phone is access to
network;
Judge if the router
works normally; The
cleaner is required
to be powered; The
Wi-Fi configurations
of the equipment
are cleared;
The Wi-Fi password
or network is
changed. The mobile phone shall be
accessed to network once
again;
Re-start the router; Power
on the cleaner once again;
Add new appliances into
App;
After system start-up, long
press “Wi-Fi” 3 seconds
and release it after a tick
sound is heard; clear all
Wi-Fi configurations of the
cleaner and add household
electrical appliances once
again for operation.
Slow App
operation.
Network
connection is not
so smooth.
Network busy; Poor
Wi-Fi signal
reception of the
mobile phone; The
network bandwidth
is not so adequate. Re-start the router and
reduce the number of
access users;
Check the settings of the
mobile phone itself;
Broaden network
bandwidth.
The QR code of
the mobile
phone itself
cannot be
scanned by
App.
The hardware
configurations of
the mobile phone
are very low, the
camera has no
focus function. Change mobile
phones for
confirmation. Change mobile phones
and scan;
Add appliance by product
category.
2400-2483.5MHz, WIFI MAX RF POWER: 20 dBm,
BLUETOOTH MAX RF POWER: 10 dBm
This marking indicates that this product should not be
disposed with other household wastes throughout the
EU. To prevent possible harm to the environment or
human health from uncontrolled waste disposal, recycle
it responsibly to promote the sustainable reuse of material
resources. To return your used device, please use the
return and collection systems or contact the retailer where
the product was purchased. They can take this product for
environmentally safe recycling.