Hisense HS312, User Manual, Page: 8 / 77

15
Troubleshooting
To keep the warranty valid, never try to repair the system yourself. If you encounter problems when using
this unit, check the following points before requesting service.
No power
• Ensure that the AC cord of the apparatus is
properly connected .
• Ensure that there is power at the AC outlet.
• Press standby button to turn the unit on.
Remote control does not work
• Before you press any playback control button,
first select the correct source.
• Reduce the distance between the remote
control and the unit.
• Insert the battery with its polarities (+/-)
aligned as indicated.
• Replace the battery.
• Aim the remote control directly at the sensor
on the front of the unit.
No sound
• Make sure that the unit is not muted. Press
MUTE or VOL+/VOL– button to resume normal
listening.
• Press button on the unit or on the remote
control to switch the soundbar to standby
mode. Then press the button again to switch
the soundbar on.
• Unplug both the soundbar and the subwoofer
from the mains socket, then plug them again.
Switch on the soundbar.
• Ensure the audio setting of the input source
(e.g. TV, game console, DVD player, etc.)
is set to PCM or Dolby Digital mode while
using digital (e.g. HDMI, OPTICAL, COAXIAL)
connection.
• The subwoofer is out of range, please move the
subwoofer closer to the soundbar. Make sure
the subwoofer is within 5 m of the soundbar
(the closer the better).
• The soundbar may have lost connection with
the subwoofer. Re-pair the units by following
the steps on the section “Pairing the Wireless
Subwoofer with the Soundbar”.
• The unit may not be able to decode all digital
audio formats from the input source. In this
case, the unit will mute. This is NOT a defect.
device is not muted.
I can’t find the Bluetooth name of
this unit on my Bluetooth device for
Bluetooth pairing
• Ensure the Bluetooth function is activated on
your Bluetooth device.
• Ensure you have paired the unit with your
Bluetooth device.
This is a 15 mins power off function,
one of the ERPII standard require-
ment for saving power
• When the unit's external input signal
level is too low, the unit will be turned off
automatically in 15 minutes. Please increase
the volume level of your external device.
The subwoofer is idle or the indicator
of subwoofer do not light up.
• Please unplug power cord from the mains
sockect, and plug it in again after 4 minutes to
resent the subwoofer.
16
Specifications
Model Name HS312
Soundbar
Power Supply AC100-240V~ 50/60Hz
Power Consumption 30 W
Standby Power < 0.5 W
USB port for playback
USB Compatibility
USB Playback support / file formats 5V 500mA
Hi-Speed USB (2.0) / FAT32
32G (max) , MP3/WAV/WMA
Dimension (WxHxD) 980 x 62 x 90 mm (38.6 x 2.4 x 3.5 inch)
Net weight 6.61 lbs (3.0 kg)
Audio input sensitivity 500mV
Frequency Response 120Hz - 20KHz
Wireless Specification
Bluetooth Version V 4.2
Bluetooth Maximum power transmitted <5 dbm
Frequency bands 2402 MHz ~ 2480 MHz
2.4G wireless maximum power transmitted 6 dBm
2.4G wireless frequency bands 2400 MHz ~ 2483 MHz
Subwoofer
Power Supply AC100-240V~ 50/60Hz
Power Consumption 25 W
Standby Power < 0.5 W
Dimension (WxHxD) 240 x 420 x 240 mm (9.5 x 16.5 x 9.5 inch)
Net weight 12.12 lbs (5.5 kg)
Frequency Response 40Hz - 120Hz
Amplifier (Outputpower)
Soundbar 180W, 30W x 6 (@10%THD)
Subwoofer 120W (@10%THD)
Total 300W
Remote Control
Distance/Angle 19.7 feet (6m) / 30°
Battery type AAA (1.5V X 2)
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