5.3 Problem reporting
39
5 Help with problems
Version 04 05/2014
If the transmission in the RS485 network is still not satis-
factory after all the points in chapter 5.2.1 and 5.2.2 have
been clarified, then please send answers to the following
questions and the documents requested to our service
hotline (for contact address, see chap. 5.4, p. 39):
1. Exact type designation of the OZD Profi 12M … PRO.
For identification purposes, please provide the order
number printed on the device (18 digits).
2. What data rate is being used?
3. How are the DIL switches set
on all
the devices?
4. Send us a detailed network plan with the fiber type
and fiber length, the location and length of the elec-
trical segments and the position of the terminators.
5. Give as detailed a description of the error as possible
in your own words.
6. Which values were configured for slot time, retry
value and MIN T
SDR
?
7. What is the status of the LEDs on the relevant OZD
Profi 12M … PRO?
8. Please provide the voltage values of the analog
voltage outputs for the relevant OZD Profi 12M …
PRO (see chapter 4.11, page 33).
9. In case of redundant optical ring only:
Which value was configured for HSA (Highest Station
Address)?
Was a non-existent bus subscriber configured?
Important!
If you do not provide complete answers to questions 1 to
9, we cannot process your query!
Note:
You can get the current version of this manual on the
Internet at http://www.hirschmann.com via the product
search at the product.
You will find the version of this manual on every page of
the manual, at the bottom opposite the page number.
5.3 Problem reporting