Hillphoenix DELI, Installation And Operation Manual

Page: 21 / 27

ISSUE CAUSE ACTION
Dome temperature too warm. Temperature settings too high on main controller.
Adjust controls down - case temps should come
down accordingly.
Product in dome not 140
o.
Internal temperature when placed in the case
should be 175
o
. Check case surface temp for
proper control setting. Should be 190
o
- 200
o
to
hold proper product temperature.
Adjust settings to 8 on top and 7 on bottom.
Self-service bunker of case not holding tem-
perature.
Ambient conditions may be affecting the case
operation.
Check case position in store. Is the case located
near an open door or air conditioning vent? RH
should not be over 50% and temperature above
75
o
.
Condensing coil clogged or dirty.
Clean condensing unit - check settings and cycle
defrost.
Water has pooled under the case.
*Self-Contained Model Only Ambient conditions may be affecting the dis-
sipater pan. Could potentially up the size to a larger conden-
sate pan which can evaporate more water.
Case lights and controls are pulsating or con-
trols #'s and LED's are fading across the panel.
Wrong power hookup or voltage drop to the case.
Have electrician confi rm that case has correct
power and voltage.
Not holding product temperature. (150
o
F is
recommended)
Its is important to ask the right questions to
determine the correct solution.
Cause Unknown. (Refer to action.)
-What temperatures are they trying to maintain?
-What is the heat level set at?
-Did they preheat case for 1-1/2 hours?
-Confi rm product temp going into the case.
(Minimum FDA requirement is 165
o
F - 175
o
F.)
(Hillphoenix recommendation: 175
o
F)
-What kind of packaging are they using?
-Is it resting fl at on heated surface?
-Are they using the wrong bowls or platters?
-Is product stacked too high?
-Are they melting packaging?
Criteria met, but still not holding product
temperature.
Cause Unknown. (Refer to Action.)
-Call service
-Check surface temperature. Should be 200
o
F
or higher.
-Change heat range on control board. (Dip
switches)
TROUBLE SHOOTING GUIDE
17