HIKVISION DS-6401HDI Series, User Manual

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Appendix B FAQ

Why cannot ping the decoder?
Please refer to Chapter 3 to configure the decoder IP address being in the same segment as your PC, and
check the cable and switch.

Why the transparent channel has been set, but the encoder still cannot receive data?
1: Check if RS232 has been set as transparent channel first.
2: Check the connection of encoder.

Why cannot add decoder with software?
1: Check the decoder IP address.
2: Cable is connected.
3: User name and password of decoder are correct.

Why cannot play back the recorded file in DVR with decoder?
1: Check the DVR network connection.
2: Check the parameters of the playback file.
3: Check if there are files existed in the selected time range.

Why cannot decode the stream transported by stream media server?
1: Check the network connection between decoder and stream media server.
2: Check if the stream media server port is connected with the port added on decoder.