HIKVISION DS-6300DI-JX Series, User Manual, Page: 51 / 53

User Manual of DS-6300DI-JX Decoder
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Appendix C FAQ

Why cannot ping the decoder?
Please refer to Chapter 3 to configure the decoder IP being in the same segment as your PC, and check the
cable and switch.

Why the transparent channel has been set, but the encoder still cannot receive data?
1. Check if RS-232 has been set as transparent channel first.
2. Check the connection of encoder.

Why cannot add decoder with software?
1. Check the decoder IP.
2. Make sure the cable is connected.
3. User name and password of decoder are correct.

Why cannot play back the recorded file in DVR with decoder?
1. Check the DVR network connection.
2. Check the parameters of the Playback file.
3. Check if there are files existed in the selected time range.

Why cannot decode the stream transported by stream media server?
1. Check the network connection between decoder and stream media server.
2. Check if the stream media server port is connected with the port added on decoder.