Network Video Recorder User Manual
196
If not, please contact the engineer from Hikvision to do the further process.
●
No record file found in the device local HDD, and
prompt “No record file found”.
Possible Reasons:
−
The time setting of system is incorrect.
−
The search condition is incorrect.
−
The HDD is error or not detected.
Step 1
Verify the system time setting is correct.
Go to Menu>System>General, and verify the “Device Time” is correct.
Step 2
Verify the search condition is correct.
Go to playback interface, and verify the channel and time are correct.
Step 3
Verify the HDD status is normal.
Go to Menu>Storage>Storage Device to view the HDD status, and verify the HDD is detected
and can be read and written normally.
Step 4
Check if the fault is solved by the above steps.
If it is solved, finish the process.
If not, please contact the engineer from Hikvision to do the further process.
