Highland RIDGE RV, Owner'S Manual

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9
W
arranty
& S
ervice
To expedite processing your warranty claim, include your name, address, phone
number, RV 17-digit VIN and authorization number. If returning parts, include a copy
of your return freight bill.
Obtaining weekend or after business hours repair assistance
If an authorized Highland Ridge RV dealer is not located nearby, contact your selling dealer
for assistance. If your dealer is closed, check with the campground staff or telephone yellow
pages for an RV repair facility. Have the item repaired and contact Highland Ridge RV
Customer Service immediately the following business day.
Failure to contact Highland Ridge RV Customer Service, unauthorized or improper warranty
repairs, or failure to return requested original parts may result in loss of reimbursements and/
or loss of warranty.
o
btAining
s
ervice
f
or
s
epArAtely
W
ArrAnteD
i
teMs
Your selling dealer is responsible for servicing your recreation vehicle before delivery,
and has an interest in your continued satisfaction. We recommend your dealer perform all
inspection, warranty and maintenance services. Some dealers may be authorized service
centers for those OEMs whose products are warranted separately and excluded from the
Limited Warranty.
o
btAining
s
ervice At
h
ighlAnD
r
iDge
rv
Should your RV be in need of service, and your dealer recommend that the repairs be made
at the Highland Ridge RV Factory Service Center, your RV may be returned to us with the
following guidelines*:
You or your dealer must make a confirmed appointment a minimum of 60 days prior to
dropping off your RV at the Highland Ridge RV Factory Service Center.
The holding tanks must be emptied and rinsed. We have a dumping station available
for customer use.
The propane system and all electrical systems must be shut down and turned off. We are
not responsible for discharged batteries or propane tanks.
During the appropriate season, please ensure your RV is winterized.
Unless prior approval has been obtained from the Highland Ridge RV Factory Service
Center, all personal items must be removed from the area where you are requesting
service repair and the refrigerator emptied. We are not responsible for loss of food
items.
You are responsible for all transportation costs. You may need to arrange for alternative
accommodations for some types of repairs. Please be prepared accordingly.
*Highland Ridge RV Customer Servi
ce occasionally utilizes local independent repair
facilities. Your RV may be referred to or rep
aired by one of these local repair facilities.
r
eplAceMent
p
Arts
Parts for Highland Ridge RVs are distributed exclusively by authorized Highland Ridge
RV dealers. Highland Ridge does not sell parts retail direct or to non-authorized dealers. If
an original part is no longer available, Highland Ridge will try to provide an appropriate
substitute.