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FAQS
For the return request, Heybike is not responsible for lost packages due to the carrier, or
products received that can not be verified.
Received products that have damage determined to have been caused by the end-user
maybe subject to denial of the return request.
If you are unsa�sfied with your purchase, Heybike's return policy allows you to return the
product purchased on the Authoriza�on channel within 30 days coun�ng from the date of
receipt of shipment, and request are fund from the Authoriza�on channel.
Note: Express shipping cost is non-refundable.
To be eligible for a return, your item must be in the same condi�on that you received it,
unworn, unused, and the bike must have less than ten (10) miles on the odometer, be
free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must include
all items that were inside the box (charger, keys, hardware, etc.).
Over 30 days: Return is not acceptable; Accept exchange new product or par�al refund
We will deduct the shipping fee or restocking $150/pc when we are making a refund for
non-defec�ve products-longer needed Products
Limited Warranty
Summary of Contents for Race 26
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