www.myhexagone.com • [email protected] • Tél. +33 1 34 34 11 55
General Conditions of Sale Hexagone Manufacture S.A.S.
The Customer may in no case resell, pledge or grant a guarantee on the good delivered and not fully paid for. Payment default on any
deadlines may lead to goods being reclaimed. Where reclaims are made, deposits already paid shall be retained by Hexagone
Manufacture S.A.S. in compensation.
II WARRANTIES AND RESPONSIBILITES:
II.1.
Goods must be verified by the Customer upon delivery, and any complaint, reservation or dispute relating to missing
goods or apparent defects should be made within the provisions of article 1.6. In case of apparent defects, defective
parts shall be replaced by Hexagone Manufacture S.A.S. or the goods replaced, subject to verification of the alleged
defects. The Customer shall supply any documentation or elements which demonstrate the extent of observed defects.
No complaints can be made by the Customer more than fifteen (15) days after the delivery of the goods. Indications of
performance, speed, consumption power, weight etc. are only given on an indicative basis and without any commitments
or guarantees on our side, any inaccuracies may in no case give rise to the termination of an order or a request for
compensation.
II.2.
Our products are aimed at professionals, and as such should only be handled by individuals who have received free
training on the product offered to the Customer by Hexagone Manufacture S.A.S. or its accredited distributor. Our pool
cleaners are guaranteed against any material and construction defects for a period of twenty-four (24) months from the
delivery date and for up to 1200 hours of use. Our devices other than pool cleaners are guaranteed for 12 months from
the delivery date. Our warranty only applies to products which have become the property of the Customer.
II.3.
We shall no longer be bound by our warranty obligation in cases where the warranty terms on some aspects of our products are
breached without our express agreement.
II.4.
Our warranty is limited to the replacement or repair of parts which we deem defective, excluding any other damages.
II.5.
Hexagone Manufacture S.A.S. accepts no responsibility in cases of operating losses, loss of time or of any other
indirect loss caused by its goods. The Customer must seek a substitute to defective equipment. Furthermore, the client
shall comment on the usage scope of the equipment in case of defects observed on the material by themselves or in the
place of use or on their mode of use.
II.6.
All standard new or exchanged spare parts are guaranteed for 6 months for a maximum 500 hours of use.
II.7.
Warranty on consumable parts. Filters, brushes, crawlers, belts, cables, trolley tyres are considered consumable parts, whose
warranty is limited to 6 months and a maximum of 300 hours of use.
II.8.
Exclusions to warranty in the following cases:
damage and wearing resulting from a special, abnormal or otherwise application or assembly, carried out by the Customer
or a third party without prior and written agreement from Hexagone Manufacture S.A.S; use of our goods in conditions
of use or performance which do not conform with the technical specifications of Hexagone Manufacture S.A.S.,
and more generally inappropriate or clumsy usage; damage or accident caused by the intervention of an employee of
the Customer not trained to use the product or a company not accredited by Hexagone Manufacture S.A.S; defects and/
or damage to goods following maintenance not carried out in line with Hexagone Manufacture S.A.S. recommendations
or failure to maintain, or irregular storage and/or conservation conditions by the Customer; whereby the Customer fails
to notify Hexagone Manufacture S.A.S. in writing (specifically by fax or email) from the moment they observe the defect
to the product under warranty and whereby they maintain in service a part or section of the defective product which
may lead to further and more significant damage to the product or to the place of use. Malfunctioning as a result of
normal wearing (e.g.: snapped belts, dead remote control batteries, bare brush-heads, etc…) or linked to problems with
linings of and/or to specific shapes of pools which do not conform with the specification table required by Hexagone
Manufacture S.A.S.; breakdown as a result of incorrect electrical installation, current fluctuations, poor connections or
even the failure to observe by the Customer the electrical standards in force in the country of use; damage caused by
external accidents: fall, transportation, fire, flood, melting, blackout, short-circuit, as well as accidents such as shocks,
power-cuts, the introduction of foreign objects and/or liquids (acid, cleaning product, chlorine, water, tropical rainfall,
etc...) ; where a third party or the Customer themselves has opened the electric control box and/or the engine or pump or
gyroscope without our written agreement. The anti-corrosion warranty does not apply to sulphuric water or that without
daily cleaning with stainless steel clear water.
As a result, Hexagone Manufacture S.A.S. shall not be held responsible for material damage or accidents suffered by
individuals as a result of one of the cases listed above.
Shipping and returns costs incurred by the application of the warranty shall be borne by the Customer. We accept no
responsibility for damage caused to property due to our products following an equipment failure or a construction defect to
equipment sold.
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