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Technical warranty terms and conditions
At the end of this Manual you will find Guarantee Certificate containing the following warranty terms and conditions. Correctly
filled card is the basis for making a complaint regarding incorrectly working equipment.
A) It is prohibited to repair the unit without contact with HEWALEX service. In case of incorrect equipment operation, report
failures by phone ((32) 214 17 10) or e-mail ([email protected]). Depending on failure type, service team will be sent to the
site, or guidelines concerning repair of minor defects will be provided.
B) It is allowed to connect the heat pump to correctly working electrical system only. Installation requirements:
–
power cable to the mains socket: 3x2.5mm
2
300/500V, complying with the 227IEC53
–
current protection: B16 or C16
–
differential-current protection: 30mA
–
correctly made earth installation (grounding resistance should not exceed 4Ω).
All the above power supply parameters are standard and do not go beyond applicable norms.
C) Water in the system must meet the requirements specified for potable water (O.J. (Poland) no. 203, item 1718). Important for
own water intakes:
–
pH ranges between 6.5 and 9.5
–
conductivity under 2500 [uS/cm at 20°C]
–
ammonia under 0.5 [mg/l]
–
nitrates under 50 [mg/l]
–
chlorides content under 250 [mg/l]
–
copper under 2 [mg/l, permissible value provided that it does not cause any change in water colour due to its
corrosive aggressiveness]
–
sulphates under 250 [mg/l]
–
hardness 60-500 [mg CaCO
3
]
D) Water, air and wiring systems for the unit should be made according to the guidelines and connection diagram.
E) Select proper location for the unit installation. Any damage caused by improper selection of the equipment location will not be
covered by the guarantee (that is caustic and polluted air drawn into the heat pump, unlevelled equipment, foundation tilting the
unit, installing in an unheated room).
H) It is prohibited to switch off the unit during break in operation (e.g. in wintertime). Otherwise, user will be solely responsible
for eliminating circulating pump protection against seizure and anti-freezing protection.
NOTE:
Guarantee is valid since equipment purchase date. Guarantee requires sending the checklist not later than 30 days after fitting date
(however not later than 90 days from purchase date) to the following address: HEWALEX Sp. z o.o. Sp. komandytowa, ul.Słowackiego 33,
43-502 Czechowice-Dziedzice, Poland, with a note: GWARANCJA PCWU [PCWU GUARANTEE] 2.5kW, or after registering at
hewalex.pl/gwarancja
and filling the form.
