Appendix IV
Support and Contact
If you have any problems, and cannot
fi
nd the solution in this manual please contact us:
E-mail: [email protected]
Website: www.hesaitech.com
GitHub: https://github.com/HesaiTechnology
NOTE
If you have any questions about the open source we provide on GitHub, please leave your questions under corresponding projects.
Technical Support
If any defect due to faulty software and/or hardware occurs within the warranty period, Hesai Photonics Technology Co., Ltd will provide free
maintenance service. Some operations will violate the warranty, including but not limited to the following:
1)
The purchase documents have been altered in any way, made illegible or lost.
2)
The defect is caused by abuse or misuse of the product or by environmental conditions that are not in conformance with the
recommended operating condition of the product.
3)
Repairs or product
modifications
, alterations and disassemble have been carried out by unauthorized personals.
4)
The unit was stolen, lost or discarded.
5)
The damage to the unit is caused by the event of force majeure, including but not limited: abnormal voltage, water or
fire
, natural disaster
or transport accident.
Warranty and Maintenance
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