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Congratulations on your purchase of the “
HeraBEAT
TM
US”
medical grade Ultrasound Fetal Doppler (the “Product”), which is
manufactured by HeraMed Ltd. (the “Company”).
Please read this document carefully as, amongst other things,
it apprises you of certain rights with respect to the Product and
instructs you on how to take advantage of the limited warranty
provided to you.
1. RETURN POLICY
You may return the Product to the authorized retailer or distributor
of the Company from whom you purchased the Product (the
“Distributor”) within 30 days of purchase (the “Purchase Period”). In
the event that the jurisdiction in which you purchased the Product
requires, by law, a longer period for return of the Product, then
upon your request, the Distributor will respect such requirement,
and the Purchase Period shall be adjusted accordingly. In order for
a refund to be granted, you must request a Return Merchandise
Authorization (RMA) number within the Purchase Period. You may
request an RMA number by submitting a request at support@hera-
med.com (“Customer Support”). The Product must be received by
the Distributor within 3 weeks from the date on which the RMA was
issued, in order for you to receive a refund.
If the Product is returned to the Distributor in accordance with
this Return Policy, it will refund you the full purchase price for the
Product minus any shipping and handling charges paid by you upon
purchase of the Product. You are responsible and must pre-pay all
return shipping charges and you assume all risk of loss or damage to
the Product while in transit back to the Distributor.
The time to credit your account may vary, depending on processing
time.
2. LIMITED WARRANTY
The Product will materially conform to its published specifications and
shall be materially free from defects in materials and workmanship
for a period of two years from purchase (the “Warranty Period”). In
the event that the jurisdiction in which you purchased the Product
requires, by law, a longer warranty period, then the Warranty Period
will be adjusted accordingly. The warranty is provided only when the
Product is purchased from a Distributor.
A. HOW TO OBTAIN WARRANTY SERVICE
If the Product proves defective during the Warranty Period, please
contact the Distributor directly and follow its instructions for
returning the Product. If it is determined that you are eligible under
the limited warranty, the Distributor will ensure that the Product will
be repaired or replaced with a Product that is the same or equivalent
to the Product which you purchased.
If it is determined that the Product is eligible under the warranty, the
Distributor shall bear the costs associated with returning a Product
under Warranty. The Distributor shall not be responsible for items
damaged or lost in transit.
A repaired or replaced Product will only be provided to addresses
in jurisdictions where the Product is sold, by the Distributor from
whom it is purchased.
For warranty coverage, proof of purchase must be supplied.
The Company shall have no direct responsibility toward you under
the warranty, and you agree that any claims under the warranty shall
be brought by you to the Distributor only.
Warranty and Service
Summary of Contents for HeraBEAT
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