20
Troubleshooting
Problem:
The device failed to detect the Fetal Heart Rate, or
measured rate is inconsistent.
Details:
The device failed to detect the Fetal Heart Rate at all
recommended locations.
Solution:
1.
Measurement is fully effective when:
a.
There is always a thin and even layer of gel
between
HeraBEAT
TM
US and your skin. Note that the
gel might dry after several minutes. Add gel as
required to maintain a thin, moist layer.
b.
Apply a small amount of pressure on
HeraBEAT
TM
US
against your skin. Verify full contact during the
entire measurement.
c.
Hold
HeraBEAT
TM
US steady while it is searching and
measuring.
d.
Carefully follow the step-by-step guidance as the
App suggests.
2.
Excessive or prolonged fetal, maternal or device
movements can degrade the ability to locate and
measure the Fetal Heart Rate (FHR). If you’re
experiencing frequent fetal movements during the
measurement, stop the measurement and try again
once fetal movements have stopped.
3.
Detection of Fetal Heart Rate in early weeks of
pregnancy can be challenging in some cases. The size of
the fetus’ heart can be very small and it might be missed.
4.
It is recommended to perform measurements at
least 1 hour after major meals as these may cause
abdominal noises that may interrupt the measurement.
5.
Consult with your physician.
Problem:
The
HeraBEAT
TM
US device is not connected
or the app and device frequently disconnect.
Details:
The ‘No connection’ message or icon is displayed.
Solution:
1.
Verify that
HeraBEAT
TM
US is located within 3 meters
from your smartphone.
2.
Ensure that Bluetooth on the smartphone is turned ON.
3.
Ensure that
HeraBEAT
TM
US is ON.
Turn
HeraBEAT
TM
US ON by giving it a little shake, or by
plugging and unplugging it from the power
supply after charging (fig. 4).
The white light ring on the top part of the device will
quickly turn on.
Note:
The device will turn itself off automatically after
2 minutes if not in use and disconnected from the App.
4.
Close the
HeraBEAT
TM
app and restart it.
Summary of Contents for HeraBEAT
Page 2: ......