22
TROUBLE SHOOTING
PROBLEM
CAUSE
CORRECTION
3. Control valve does not regenerate
A. Transformer unplugged
A. Connect transformer
automatically when REGEN button
B. No electric power at outlet
B. Repair outlet or use working outlet
is depressed and held
C. Broken drive gear or drive cap assembly
C. Replace drive gear or drive cap assembly
D. Defective PC board
D. Replace PC board
4. Control valve does not regenerate
A. By-pass valve in bypass position
A. Put control valve in service position
automatically but does when
B. Meter connection disconnected
B. Connect meter to PC board
REGEN button is depressed
C. Restricted/stalled meter turbine
C. Remove meter and check for rotation or foreign matter
D. Defective meter
D. Replace meter
E. Defective PC board
E. Replace PC board
F. Set-up error
F. Check control valve set-up procedure
5. Time of day flashes on and off
A. Battery back-up maintains time-of-day
A. Reset time of day and replace battery on PC Board
in event of power outage and battery
(Lithium coin type battery 2032)
is not depleted. Time of day flashes
when battery is depleted.
6. Softener delivers hard water.
A. Bypass valve is open or faulty.
A. Close bypass valve or replace.
B. No salt or low salt level in brine tank.
B. Add salt to brine tank and maintain salt level above water level.
C. Softener fails to draw brine.
C. See problem #11.
D. Excessive water usage.
D. Check gallon capacity settings.
E. Insufficient brine level in brine tank.
E. Check brine refill setting and refill flow restrictor for blockage.
F. Resin level inadequate.
F. See problem #8.
G. Meter faulty.
G. Test meter and clean or replace meter.
H. Raw water hardness fluctuation.
H. Test raw water hardness and adjust settings to
highest known hardness.
7. Unit uses too much salt.
A. Improper brine refill setting.
A. Check brine refill setting for proper salt dosage
B. Improper settings.
B. Check water hardness and reevaluate capacity setting specification
C. Excessive water in brine tank.
C. See problem #10.
D. Leaking faucets, toilets, etc...
D. Repair or replace those items.
8. Loss of resin.
A. Backwash controller missing.
A. Install backwash controller.
B. Faulty distributor tube assembly.
B. Check distributor tube assembly for cracks or holes.
C. Air in water supply system.
C. 1. Check for leaks in brine lines, fittings, or air check.
Repair or replace.
2. Install upper distributor.
3. Ensure that water supply system has an air eliminator.
9. Softener delivers salt water.
A. Low water pressure.
A. Check incoming water pressure–Must remain at minimum of 25psi.
B. Excessive water in brine tank.
B. See problem #11.
C. Wrong size injector.
C. Install correct injector.
10. Excessive water in brine tank.
A. Plugged injector.
A. Remove injector and clean ports.
B. Faulty piston assembly.
B. Replace piston assembly.
C. Plugged or kinked drain line.
C. Inspect drain line for kinks or plugging.
D. Backwash flow controller closed off.
D. Check backwash flow controller.
E. Defective brine line flow control.
E. Replace brine refill flow control.
11. Softener fails to draw brine.
A. Injector is plugged.
A. Remove injector and clean ports.
B. Faulty piston assembly.
B. Check piston assembly.
C. Brine line connection leak.
C. Inspect brine line during refill cycle for leaks.
D. Drain line plugged creating excess back pressure. D. Inspect drain line for blockage.
E. Drain line too long or too high
E. Refer to drain line specifications-Pg 7 Install instructions.
F. Low inlet pressure.
F. Increase inlet pressure to a minimum of 25 psi.
12. Continuous flow to drain.
A. Piston assembly failure.
A. Replace piston assembly.
B. Motor failure.
B. Replace motor.
C. Circuit board failure.
C. Replace circuit board.
13. Loss of water pressure.
A. Iron build-up in resin.
A. See problem #15.
B. Resin bed fouled with sand or sediment.
B. Rebed softener and install sediment filter ahead of softener.
C. Resin bed mushing due to high amount
C. Rebed softener. Install dechlorinaton system ahead of softener.
of oxidizers in water supply (chlorine).
14. Iron in softened water.
A. Iron has fouled resin bed.
A1. Use iron reducing resin cleaner to cleanse resin bed,
and increase salt dosage or regenerate more frequently.
A2. Install an Iron Curtain System ahead of the softener.
B. Iron is not in a soluble state.
B. Test water to determine type of iron, install iron reduction system.
C. Prefilter failure.
C. Check prefilter.
D. Iron level excessive.
D. Install iron reduction system.
E. Control fails to regenerate.
E. See problem #4.
