Heinner HBH-V4IWFSCIX, Manual

Page: 44 / 89

www.heinner.com
43
still have a problem with your appliance after checking these basic trouble shooting
If you still have a problem with your appliance after checking these basic
troubleshooting steps, please contact an authorised service person or qualified
technician.
Problem Possible Cause Solution
Hob burners do not work.
The burners may be in the ´off` position.
Supply gas pressure may not be correct.
Power (if the appliance has an electric
connection) is switched off.
Check the position of oven and/or grill burner’s control knob.
Check the gas supply and gas pressure.
Check whether there is power supplied. Also check that other kitchen
appliances are working.
Hob burners do not light.
Burner cap and crown are not assembled
correctly.
Supply gas pressure may not be correct.
LPG cylinder (if applicable) may be depleted.
Power (if the appliance has an electric
connection) is switched off.
Ensure the burner parts have been placed correctly.
Check the gas supply and gas pressure.
LPG cylinder may need replacing.
Check whether there is power supplied. Also check that other kitchen
appliances are working.
Flame colour is orange/yellow.
Burner cap and crown are not assembled
correctly.
Different gas compositions.
Ensure the burner parts have been placed correctly.
Due to the design of the burner, the flame can appear to be
orange/yellow in certain areas of the burner.
If you operate the appliance with natural gas, city natural gas may have
different compositions. Do not operate the appliance for a couple of
hours.
Burner is not igniting or only
partially lighting.
Burner parts may not be clean or dry.
Ensure that parts of the appliance are dry and clean.
Burner sounds noisy.
-
This is normal. The noise may reduce as they heat up.
Noise -
It is normal for some metal parts on the cooker to produce noise when
in use.
VIII. TROUBLESHOOTING
Transport
If you need to transport the product, use the original product packaging and carry it using
its original case. Follow the transport signs on the packaging. Tape all independent parts
to the product to prevent damaging the product during transport.
If you do not have the original packaging, prepare a carriage box so that the appliance,
especially the external surfaces of the product, is protected against external threats.