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FAQs
WHY CAN I NOT VIEW THE LIVE-STREAM VIDEO?
• Verify that the Notifi Elite doorbell is ONLINE. If it is online, the Notifi Elite doorbell’s name will be blue within the app and the
LED halo on the push button will glow blue. If it is offline, the Notifi Elite doorbell’s name will be gray within the app and the
LED halo on the push button will flash blue.
• Live-stream video can only be viewed by one user at a time. If another user is viewing the camera’s live video feed, it will not
be available to view until the first user has closed the video viewing screen.
• Check the Wi-Fi signal strength at your Notifi Elite doorbell’s position by using your mobile device. You might even try
running a speed test (i.e. Speedtest.net) on your home network with your mobile device while standing at the Notifi’s
location. The camera will need a minimum of 3 MB/s download and 3 MB/s upload speeds to function properly.
• You can view your camera’s feed over both Wi-Fi as well as your phone’s data (3g/ 4g). If your network is running slowly or
congested it will affect the performance of the app and may make it so you are unable to view your camera’s feed. Please try
to view your camera’s feed over a different network or disconnect other devices from your current network if that isn’t an
option to help free up bandwidth.
• Try moving your home Wi-Fi router closer to your Notifi
Elite doorbell
to see if the distance from your router is causing the
camera to disconnect from your home network. Even if your Notifi Elite doorbell is located relatively close to your home
Wi-Fi router, keep in mind that different materials (metal, concrete, plaster, stucco, etc.) in your home can weaken your Wi-Fi
signal. Minimizing the number of walls and ceilings between your home Wi-Fi router and the Notifi Elite doorbell can help.
• Reboot the Notifi Elite doorbell: Remove the transformer (TRANS) wire from the chime. Wait 2 minutes. Reconnect the wire.
The Notifi Elite doorbell will automatically reconnect to the Wi-Fi router.
If you are still unable to view the live-stream video feed, please force quit the app and then sign back in. For instructions on
how to force quit an app, refer to your operating system’s instructions.
WHY WON’T THE NOTIFI SYSTEM CONNECT TO MY WIRELESS NETWORK (HOME ROUTER)?
To resolve issues with the Notifi Elite doorbell not connecting to the home router:
• Using your mobile device, test the Wi-Fi signal at the location of the Notifi doorbell (entryway). If the Wi-Fi signal at the
entryway is low, move the router closer to the entryway or get a Wi-Fi extender.
• Verify you are connecting to the correct wireless network and inputting the correct network password. If you are unsure of
your network password, contact the router manufacturer.
• Check if there is a firewall device installed (e.g. SonicWall, Zywall). If there is a firewall, the UDP timeout (UDP port 80 or
443) must be set to 180 seconds or greater for both inbound and outbound. If you are unsure how to set these, contact the
firewall manufacturer.
• Reboot the Notifi Elite doorbell: Remove the transformer (TRANS) wire from the chime. Wait 2 minutes. Reconnect the wire.
The Notifi Elite doorbell will automatically reconnect to the Wi-Fi router.
• If any changes have been made to the wireless network name, password, or security, you must setup the Notifi System
again. See “I changed my Wi-Fi password, how do I reconnect my Notifi Elite?”.
WHY AM I NOT RECEIVING NOTIFICATIONS?
• Ensure that your Notifi System is online.
• Ensure notifications for your mobile device are turned ON.
• Ensure that your mobile device has a data connection (Wi-Fi or cellular data).
• Ensure that the notifications settings in the Notifi App is turned on. Within the Notifi app, follow:
> Feature Settings > Notifications
NOTE:
Check notification scheduling to ensure notifications have not been turned OFF.
• If a mobile device has not been used to log into the Notifi app within six months, the app will automatically “forget” the
device. To “re-activate” the device, log into the Notifi app.
• Reboot the Notifi Elite doorbell: Remove the transformer (TRANS) wire from the chime. Wait 2 minutes. Reconnect the wire.
The Notifi Elite doorbell will automatically reconnect to the Wi-Fi router.
