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Heat & Glo • 6000TRSI-AUC • 2078-900 Rev. Q • 6/10
Electronic Ignition System
F. Troubleshooting
With proper installation and maintenance, your new Gas Heater should provide years of trouble-free service. If you
do experience a problem, refer to the Troubleshooting Guide below. This guide will assist a qualifi ed service person
in the diagnosis of problems and the corrective action to be taken.
Symptom
Possible Causes
Corrective Actions
1. No transmission, motor does
not turn.
a. Receiver must learn new
code.
Press and hold the receiver’s reset button until you hear 2 acoustic
signals. After the second longer acoustic signal, release the reset
button and within the subsequent 20 seconds, press the down ar-
row on the remote handset until you hear an additional long acoustic
signal confi rming the new code is set.
2. No ignition. No tone.
a. Receiver
Replace receiver and reprogram code.
3. No ignition; one 5 seconds
continuous tone (7 shorts beeps
might be heard prior to the 5
seconds tone).
a. ON/OFF switch is in OFF
position.
Push switch to ON position.
b. Loose wire.
Secure wire.
c. Receiver.
Replace receiver and reprogram.
d. Bent pins on 8 wire connector.
Straighten pins on 8 wire connector.
e. Valve.
Replace valve.
4. No pilot fl ame and control con-
tinues to spark.
a. Air in the pilot supply line.
Purge the line or start ignition several times.
b. Thermocouple circuit wired
incorrectly.
Check polarity of the thermocouple wires.
c. No spark at pilot burner
Check spark gap, check wiring connection. Check for spark in loca-
tion along cable.
d. Valve.
Replace valve. Do not over tighten.
e. Over tightened thermocouple
interrupter.
Replace valve and thermocouple interrupter.
f. Receiver.
Replace receiver and reprogram code.
5. Pilot is lit and control continues
to spark. Valve shuts off after
10 to 30 seconds. Valve oper-
ates manually.
a. Receiver.
Replace receiver and reprogram code.
6. Pilot is lit, sparking stops if a
fl ame is present. Valve shuts off
after 10 to 60 seconds. Valve
does not work manually.
a. Thermocouple.
Replace thermocouple.
b. Low inlet pressure to valve.
Confi rm suffi cient inlet pressure to the valve. Adjust or replace inlet
regulator if necessary.
c. Valve.
Replace valve and the thermocouple interrupter.
7. 3 short beeps while the motor
turns.
a. Batteries are low.
Replace batteries - quality alkaline recommended. WARNING: Cre-
ating an electrical short between the batteries/battery box and metal
parts of the appliance may render the receiver inoperable.
8. Pilot fl ame lights but there is no
main gas fl ow.
a. Manual override know (if
equipped) is in MAN position.
Turn Manual override know to ON position.
b. Valve turned don to pilot fl ow.
Turn fl ame to high fi re by pressing up button on remote handset.
c. Low inlet pressure to valve.
Confi rm suffi cient inlet pressure to the valve. Adjust or replace inlet
regulator if necessary.
9. Pilot sparks, but pilot will not
light.
a. Correct gas supply.
Verify that incoming gas line ball valve is “open”. Verify that inlet
pressure reading is within acceptable limits, inlet pressure must not
exceed 50 mbar.
b. Ignitor gap is too large.
Verify that spark gap from ignitor to pilot hood is .43 cm.
c. Module is not grounded.
Verify module is securely grounded to metal chassis of heater.
