Health O Meter PRO PLUS 1100KL, Operation Manual

Page: 24 / 116

23
TROUBLESHOOTING
Refer to the following instructions to check and correct any failure before contacting service
personnel.
SYMPTOM POSSIBLE CAUSE CORRECTIVE ACTION
Scale does not turn on 1. Dead Battery
2. Faulty electrical outlet
3. Bad power supply 1. Replace batteries
2. Use a different outlet
3. Replace
adapter
Questionable weight or
the scale does not zero 1. External object interfering
with the scale
1. Remove interfering object
from the scale
2. The display did not
show ”0.0” before
weighing
2. Ask the patient to get off
the scale, zero the scale
and begin weighing
process again
3. Scale is not placed on a
level floor
3. Place the scale on a level
floor and begin weighing
process again
4. Scale is out of calibration 4. Check weight with known
weight value
5. Improper Tare 5. Place the item to be tared
on the scale. Press
REWEIGH. Once the
weight of the item is
displayed, press TARE.
Place the patient and the
tared item back on the
scale. Press REWEIGH
again.
Weighing is performed but the
display shows “weigh” and
“reweigh” every few seconds;
the weighing process takes too
long and no weight is
displayed. The patient is not standing still Ask the patient to stand still or
you can change to live weight
setting
The display shows “Overload”
message The load on the scale exceeds
the capacity
Remove the excess weight and
use the scale according to its
limits
The display shows
“LOW BAT” message The batteries are empty Replace batteries according to
instructions
The display shows
“Sensor ERR ” message There is a problem with one or
more load cells or the load cell
cable is disconnected. Check load cell cable
connection at the display and
platform assembly ports. If the
problem is not corrected, refer
to qualified service personnel to
replace the defective load cell.
Display shows “MenuLock”
when MENU button is pressed The MENU key has not been
activated Press and hold the MENU
button for 5 seconds to activate