Hayward HeatPro HP20654BT Installation Manual Download Page 20

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HEATPRO HEAT PUMP

HP13023770 Rev: E

USE ONLY HAYWARD GENUINE REPLACEMENT PARTS

Pomona, CA Clemmons, NC Nashville, TN

Tel: 908.351.5400 www.haywardpool.com

Display Diagnostic Codes -Troubleshooting Guide for Hayward HeatPro Heat Pump

Display Problem

Possible

Cause

Solution

No power to heat pump

Tripped circuit breaker/
no power supply

Check breaker and ensure that the unit is properly
installed.

Faulty electrical
component

Call for service.

(blank)

Unit will not turn on

5-minute delay

Wait 5 minutes.

Check water flow to heat pump.
Clean your filter
Make sure all valves are fully open and bypass
valve is closed.
Ensure pool filter pump is on.
Normal operation for TCO function

Water Pressure Switch

Low or no water flow

Turn off fountains, etc.

Air flow obstruction

Call for service.

Low Pressure Switch

Low Ambient
Temperature cutoff

Wait for outside temperature to reach 60

Check water flow to heat pump.

Clean your filter

Make sure all valves are fully open and bypass
valve is closed.

Low water flow

Ensure pool filter pump is on and turn off
fountains.
Set unit to “ACP” if using heat / cool option.
Refer to text on HP3100 control board.

Check pool temp. Wait until pool needs heat.

High Pressure Switch

High water temp

Call for service.

Temperature sensor

Failure

Call for service.

Temperature sensor

Failure

Call for service.

888

Thermostat reset

Normal operation

Temporary display. Shows for 1-2 seconds when
the unit is first turned on.

Refer to owner’s manual of the remote device.

rhd

Remote heat demand

Remote device is
controlling the unit.

If a remote device is not connected, call for
service.

PST

Push button stuck

Release button is stuck.

If button does not release. Call for service.

PNL

Control not receiving
data from panel

Control communication
problem.

Call for service.

CEL

Panel not receiving data
from control

Control communication
problem.

Call for service.

CHC

Board self-check error

Board Failure

Call for service.

dEF

Defrost Mode

Frost build up on
evaporator coil.

No action required. Unit is defrosting
automatically.

cOP

Coil Sensor

Sensor Failure

Call for Service

cSH

Coil Sensor

Sensor Failure

Call for Service

Summary of Contents for HeatPro HP20654BT

Page 1: ...tial hazard CAUTION warns about hazards that will or can cause minor or moderate personal injury and or property damage and if ignored presents a potential hazard It can also make consumers aware of actions that are unpredictable and unsafe The NOTICE label indicates special instructions that are important but not related to hazards The Hayward HeatPro Heat Pump is listed by ETL as complying with ...

Page 2: ...n injury or death To reduce the risk of electric shock the electrician must comply with installation instructions and must bond the heat pump accordingly In addition the licensed electrician must also conform to local electrical codes for bonding requirements Notes to the electrician Use a solid copper conductor size 8 or larger Run a continuous wire from external bonding lug to reinforcing rod or...

Page 3: ...n off position and filter manual air relief valve must be in open position Before starting system pump all system valves must be set in a position to allow system water to return back to the pool Do not change filter control valve position while system pump is running Before starting system pump fully open filter manual air relief valve Do not close filter manual air relief valve until a steady st...

Page 4: ...resulting in danger of drowning DEFINITIONS Suction Outlet The term Suction Outlet is a fitting fitting assembly cover grate and related components that provide a means for water to exit the pool and into the pump circulating system Inches of Mercury in Hg A unit for measuring pressure below atmospheric suction or vacuum 1 0 inch Hg 491 PSI Main Drain See Suction Outlet PSI An abbreviation for pou...

Page 5: ... Specifications Operating Specification HP20654T HP20654BT HP20854T HP20854BT HP21104T Volts 240 240 240 Hertz 60 60 60 Phase 1 1 1 Compressor Maximum Operating Current 17 9A 28A 27A Compressor LRA 112A 135A 145A Fan Motor Max Load Amps 2 8A 2 8A 2 8A Fan Motor HP 1 3 1 3 1 3 Minimum Circuit Ampacity 24 36 35 Maximum Fuse Size Amps 40 60 60 Refrigerant R 410A R 410A R 410A Min Water Flow Rate GPM ...

Page 6: ...rrier Upon arrival at the installation site the heat pump unit should be carefully unpacked and inspected for any damage that may have occurred in transit Minor indentations to the aluminum evaporator fins will not affect performance of the heat pump unit THE MANUFACTURER CANNOT ACCEPT RESPONSIBILITY FOR DAMAGE INCURRED OR REPAIRS NECESSITATED DUE TO IMPROPER HANDLING OF OUR EQUIPMENT Location Det...

Page 7: ...e cover or overhang 3 Install the heat pump a minimum of 60 in 1 5 m from the inside wall of the pool spa solid fence or permanent barrier Canadian installations require a minimum of 120 in 3 m of clearance from pool water CAUTION Make sure the heat pump is not located where large amounts of water may run off from the roof into the unit Sharp sloping roofs without gutters will allow massive amount...

Page 8: ...istance away so that normal wind will not carry the mist to the heat pump If the filtering system area has plants that need water use a trickle type irrigation sprinkler instead of the broadcast type The heat pump is designed to handle the wettest weather conditions that are typical of rain and high humidity Sprinkler heads force high pressure water into the unit from the side at an odd angle Many...

Page 9: ... haywardpool com Anchoring Anchor Installation Follow all relevant Local State and National requirements regarding wind load anchoring When anchoring is required to secure the heat pump to concrete pad use the specified hardware shown in the diagrams below Use this diagram to tie down Heat Pump Models HP20654T H20654BT HP20854T HP20854BT HP21104T ...

Page 10: ...eat pump Arrangement of pool system components other than as illustrated previously and in the following diagrams can affect the operation of the heat pump s water pressure switch Location of the heat pump above or below the elevation of the pool water surface can also affect operation of the switch In general the pressure switch can be adjusted to accommodate this effect if the heat pump water co...

Page 11: ...54BT These heat pumps are designed for nominal water flows of 34 gpm through the condenser A minimum flow of 30 gpm is required to ensure sufficient heat removal from the condenser thus avoiding overheating the unit Flow rates above 75 gpm will begin to create excessive pressure drop through the condenser and require unnecessarily high pumping energy MODELS HP21104T These heat pumps are designed f...

Page 12: ...talled 6 8 feet 1 8 2 4 m above the pool surface it may be necessary to install a positive flow switch in the waterline instead of the pressure switch Installation of Pool Heat Pump Below Pool Surface A water pressure switch is integrated into the system to ensure that the unit only operates when water is flowing through the heat exchanger If the heat pump is installed below the pool surface the b...

Page 13: ...le Heat Pumps If a heat pump pool heater sizing calculation indicates that two or more heat pumps are required to heat a single pool the units are to be installed for parallel operation Series plumbing reduces efficiencies of each heat pump downstream The figure below shows installation of multiple units in parallel Contact Hayward Technical Service if installing more than two units Notes 1 Mainta...

Page 14: ...isolating it with a shut off valve and a check valve when gas or solar heater is in operation protects the heat pump Failure to follow the instructions may result in property damage Notes 1 Isolate the heat pump from hot water flow of heating devices such as gas or solar heater 2 Install bypass loop for Hayward heat pump unit Electrical Specifications WARNING RISK OF ELECTRICAL SHOCK OR ELECTROCUT...

Page 15: ...ar Installations and Article 440 Air Conditioning Refrigeration Equipment The preceding standards govern the installation of all heat pumps HeatProTM heat pumps are designed and safety tested by a certified laboratory to be installed under applicable standards detailed within the NEC Hayward does not recommend the use of ground fault protective devices in conjunction with heat pumps Service calls ...

Page 16: ...lemmons NC Nashville TN Tel 908 351 5400 www haywardpool com Wiring Diagrams Refer to the following wiring diagrams for electrical connections This wiring diagram is for use with all units that have dual digital thermostats without Time Clock Override Models HP20654T HP20654BT HP20854T HP20854BT HP21104T ...

Page 17: ...ct three wires marked as pool spa and common from the remote system to TB201 Terminal Block as follows Terminal 3 Pool Terminal 4 Common Terminal 5 Spa The thermostat on the heat pump must be in the Standby mode for the remote system to control the unit The thermostat on the heat pump will control the water temperature Initial Start Up After completing the electrical and piping connections to the ...

Page 18: ...d from the unit and the air is cooler than the ambient air 7 Allow the Heat Pump to operate for 10 15 minutes in order for system pressure to stabilize 8 Using a thermometer ensure that the discharge air is at least 8ºF 4ºC cooler than the ambient air temperature If discharge air does not have at least an 8ºF 4ºC temperature change refer to Performance Monitoring Troubleshooting section in this ma...

Page 19: ...rature to exceed 60ºF then re check Heat pump is running but is not heating Run light does not come on System Component failure Call for service Thermostat set too high Turn thermostat down Heat pump runs continually Electrical component failure Turn off the filter pump If the unit is still running after 2 minutes turn off the power to the unit and call for service Bad valve or improper water flow...

Page 20: ...pen and bypass valve is closed Low water flow Ensure pool filter pump is on and turn off fountains Set unit to ACP if using heat cool option Refer to text on HP3100 control board Check pool temp Wait until pool needs heat HI High Pressure Switch High water temp Call for service SH Temperature sensor Failure Call for service OP Temperature sensor Failure Call for service 888 Thermostat reset Normal...

Page 21: ...Page 21 of 20 HEATPRO HEAT PUMP HP13023770 Rev E USE ONLY HAYWARD GENUINE REPLACEMENT PARTS Pomona CA Clemmons NC Nashville TN Tel 908 351 5400 www haywardpool com ...

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