31
Stock Mounted Units
If a unit is already installed, the battery can be replaced by removing the Top bezel from the body.
Note – The bottom of the case may stay in the stock.
• The two dots on the bezel indicate where the tabs are
• Insert slot screw driver and press as shown above in figure 1
• Gently move bezel up
• The button case may stay in the holder.
Troubleshooting
Table 7. Problems & Solutions
The dog is not responding when the
Transmitter button is pressed
•
Check the see if the e-collar is turned on
•
If the battery is low, put it back on charger
•
Increase the intensity level of stimulation
•
Many factors can affect the operating range.
Make sure the units are still within operating
range.
•
Make sure the e-collar is properly fitted on
the dog.
•
If the contact points are too short for the
dog’s coat type, use the small PC wings.
•
If debris or contaminants are interfering with
electrical stimulation, clean the receiver and
contact point area.
The e-collar will not turn on
•
Make sure the e-collar is charged.
The Master Transmitter is not
communicating with the e-collar
•
Make sure the e-collar is turned on.
•
Verify that the Master Transmitter is paired
with the e-collar.
•
You may have accidentally switched the
Master Transmitter with another Hawx
system.
The DG is not communicating with the e-collar
•
Observe if the indicator lights flash on the
master transmitter and then the e-collar.
•
Replace battery; it may be low.
•
Verify that the DG is paired with the Master
Transmitter.
