Hauppauge WinTV USB Installation And Reference Manual Download Page 40 | Manualshive

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Troubleshooting

This chapter includes troubleshooting help for solving common prob-
lems.

Trouble shooting the WinTV driver

Error message: “No memory available” after running the
WinTV application or “WinTV card not installed or drivers
not loaded”

Sometimes, during the installation of the

WinTV driver

(see chapter 2

and the

New Hardware Found

menu) you do not answer all of the

questions correctly and the

WinTV driver

does not get correctly

installed.

In this case you might find the

WinTV

listed in?

Other Devices

. To

delete this driver, highlight

PCI Multimedia Video device

and then

click on

Remove

.

Then

browse

the

Hauppauge WinTV

installation

CD-Rom,

open the

folder

Win98,

and run VFW95/98.exe file.

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Summary of Contents for WinTV USB

Page 1: ...rks GmbH Telephone 02161 694880 Krefelder Straße 673e Fax 02161 6948815 41061 Mönchengladbach Germany BBS 02161 177353 Technical Support 02161 6948840 Hauppauge Computer Works Ltd Phone 0207 378 1997 6 Bank Chambers Fax 0207 357 9171 Borough High Street Technical Support 0207 378 0202 London U K SE1 9QQ BBS 0207 357 6587 Internet addresses Sales sales hauppauge com Technical Support techsupport ha...

Page 2: ...on which can be determined by turning the equipment off and on the user is encour aged to try to correct the interference by one or more of the following measures reorient or relocate the receiving antenna increase the separation between the equipment and receiver connect the equipment into an outlet on a circuit different from that to which the receiver is connected consult the dealer or an exper...

Page 3: ...cation 3 The WinTV2000 window 3 1 Running the WinTV application 3 2 Still Frame Image Capture mode 3 4 Motion Video Capture mode 3 5 Using the mouse in WinTV 3 5 Single click TitleMode NoTitleMode makes WinTV easy to use 3 5 Setting up your TV channels 3 7 Setting preferences in Title mode 3 8 Setting full screen TV mode 3 9 Image Save Print Copy to Clipboard 3 10 Adjusting the video image color 3...

Page 4: ...and Play Setup 9 Technical Support A Technical support telephone A 1 Service A 1 Using DirectX to install an updated DirectDraw driver C 1 Trademarks WinTV and the Hauppauge logo are registered trademarks of Hauppauge Computer Works Inc Intercast and the Intercast logo are trademarks of Intel Corp Microsoft is a registered trademark and Windows and the Microsoft logo are trademarks of Microsoft Co...

Page 5: ...eferences to the WinTV apply to all models The Windows driver for all of the WinTV boards will be referred to as the WinTV driver and the installation CD ROM will be referred to as the WinTV Installation CD ROM For models which have particular features such as the chapter on the Radio application we will note which models these features are avail able on For a description of how the WinTV boards d...

Page 6: ......

Page 7: ...WinTV Installation and Reference Manual v ...

Page 8: ...indows driver is installed you will then install the WinTV application software from the WinTV Installation CD ROM Finally if necessary an updated Windows Direct Draw Driver can be installed from the WinTV Installation CD ROM WinTV board diagram The following diagram shows the main functions and connectors of the WinTV board Since there are several different models with different features and func...

Page 9: ...cover is removed plug the WinTV board into any free PCI slot Now connect the Audio Cable between the WinTV board and your PC s sound card Plug one end of the audio cable into the Audio LineOut jack of the WinTV The other end a 1 8 audio jack then 1 2 WinTV Installation and Reference Manual Note not available on all models Note this outline may not reflect the current revision of your WinTV board F...

Page 10: ...ctor and is indicated on the sound card by the words IN or LineIn stamped into the metal bracket on the outside of your PC This is where you would plug your WinTV Audio cable Installing the WinTV driver under WindowsXP When the Found New Hardware Wizard appears insert the WinTV Installation CD ROM in your PC s CD ROM drive and make sure Install the software automatically Recommended is checked The...

Page 11: ...rface It is sometimes useful to force WinTV to use a mode of operation of your VGA card known as Primary Surface mode This can be helpful in eliminating VGA compatibility problems To force WinTV to use Primary Surface mode run the program PRI MARY which is installed with the WinTV application Click Start Programs and then WinTV Double click on Primary EXE Click on Force 1 4 WinTV Installation and ...

Page 12: ... shielded video cables not supplied with male RCA connectors on both ends connect from the Video Out jack on your video camera VCR or camcorder to the Composite Video input jack on the WinTV board Note Some WinTV models have a yellow RCA jack on the back panel bracket Others have a high quality S Video input jack which requires a supplied S Video to Composite video adapter to connect to your camco...

Page 13: ...s IN or LineIn stamped into the metal bracket on the outside of your PC This is where you would plug your WinTV Audio Cable Adjusting the Audio Volume Once the audio cable is connected to your Sound Card the WinTV application can change the audio volume coming from the WinTV board by adjusting the LineInput sound volume of the VolumeControl program in Windows The VolumeControl program is normally ...

Page 14: ...see a selection for Line In Make sure the Select box is checked then raise the volume to about 1 2 of the way to the top This should be a good starting point for the volume control In the WinTV application under the Configure Audio menu the Mixer ID should be set at Line In As you adjust the audio volume in the WinTV application you should see the slide bar in the VolumeControl window rise and fal...

Page 15: ...1 8 WinTV Installation and Reference Manual ...

Page 16: ...l Panel Plug and Play will not let you change the Interrupt it has assigned but you can if neces sary change the Memory Address chosen by Windows Open up Control Panel by clicking on Start Settings ControlPanel Now open up the System properties setup by double clicking on its icon then click on the Device Manager folder Then select Sound video and game controllers then click on Hauppauge WinTV and...

Page 17: ...s assigned to the WinTV Remember the Interrupt setting cannot be changed since it is assigned by Windows Plug and Play but the Memory Address can To see which versions of drivers are being used click on Drivers 2 2 WinTV Installation and Reference Manual ...

Page 18: ...ick the Details tab to see the configuration of the WinTV driver This window will show the type of TV tuner the serial number and revi sion of your WinTV board WinTV Installation and Reference Manual 2 3 ...

Page 19: ...2 4 WinTV Installation and Reference Manual ...

Page 20: ...AL N is used 3 1 Snap Snapshot Button Freeze video CFG Configure Snapshot Pref Preferences menu Menu Setup Menu Always on top Full screen TV Remove toolbars no toolbar mode Minimize Record open the record controls Channel surf Video source select Channel down Channel up Previous channel Close WinTV Snapshot viewer window Double click on each thumbnail to see image full size Click and hold your rig...

Page 21: ...dcast cable Choose the cor rect Video format for your region and then click Scan Displaying TV full screen When you click the Full screen TV button TV will appear full screen When finished watching TV full screen click your right mouse button in the TV win dow If you see video with a black box around it click the Pref button then click TV mode tab Check the box which says Allow resolution change A...

Page 22: ...video and audio settings for SoftPVR You can set the movie record directory DVCR Record File Path the MPEG Quality settings and the Audio setings Snap Shot set the size of captured images plus single or two field captures Audio your audio settings are configured here Color adjust the color of your TV picture here To hide the WinTV toolbar Simply click your right mouse button in the WinTV s video w...

Page 23: ...ram Everytime you record a file a new file is automatically created and the file name is displayed in the record window The file name has the format channel date time For example ANT_21_20050927_153807 where ANT_21 is antenna channel 21 20050927 is the date 09 27 2005 and 153807 is the 15th hour 38th minute and 07 second While recording Live video continues to play in the WinTV window The Counter ...

Page 24: ...d To install the WinTV IR Remote hardware turn off your computer Plug the sub mini jack at the end of the IR Receiver cable into the Remote control IR receiver socket of the WinTV card place the IR Receiver on your desktop so that the infrared light from the IR Remote transmitter can reach the IR Receiver turn on your computer If you have previously installed the WinTV applications the IR soft war...

Page 25: ... again brings WinTV into a window Record button opens the SoftPVR tray 3 6 WinTV Installation and Reference Manual Application on off 0 9 Quick Skip buttons Audio mute Menu Channel up dn Volume up dn Fast forward Fast rewind Stop Pause Play Skip ahead Skip back Go button Record Go button Power button 0 9 buttons Menu button Fast rewind Record Play Fast forward Stop Skip back Skip ahead Pause New s...

Page 26: ...Skip back button makes the video go back about 5 minutes for 10 seconds the button is depressed Go button brings up the WinTV task list Allows you to start WinTV2000 WinTV32 or WinTV radio Menu button brings up the Windows Task list Use the left and right arrows to change to other Widnows tasks Green power button will turn off the WinTV application 0 9 buttons When playing back a recording the 1 b...

Page 27: ...3 8 WinTV Installation and Reference Manual ...

Page 28: ...eing transmitted on Teletext data must be inserted into the VBI by your TV broadcaster and can only be received on the Win TV boards if the Hauppauge Teletext decoder is installed An example of a Teletext page follows Each Teletext page has a page number a date and the current time in the right hand corner VTPlus for Win TV is a sophisticated Teletext software application which runs exclusively on...

Page 29: ...inTV Installation CD ROM If it is provided on diskette click on the Start button then Run and then type A VTSETUP EXE The program will install in the default direc tory c VTPLUS The installation creates a group headed VTPlus for Win TV and three icons will be created The main icons are VTPlus program VTPlus On line help VTPlus window 4 2 WinTV Installation and Reference Manual ...

Page 30: ...sub pages after the current subpage When light grey there are no sub pages after the current page For example if the current page is 100 and there are no subpages in page 100 the Select next Subpage icon will be light grey 5 Reveal button shortcut for Show HiddenCharacters When you use this button you might see hidden text such as VPS time codes or answers from a Quiz Reveal invisible text Current...

Page 31: ...like ZDF ARD to help the user get a clear fast overview of the available information being transmitted and to give the user fast access to this transmitted information 9 Set System Clock shortcut for Options SetSystemClock Click on this button with your mouse and the received Time from the Teletext channel will be used by the System clock of your PC Setting up VTPlus TV channels By double clicking...

Page 32: ... but simply change to the new page push the Shift Key while double clicking on the page number in the current Teletext page and the new selected page will appear in the original window With Quickselect several pages can be called at once If a Teletext page refers to a page sequence such as Share Prices 500 505 mark the first page number with a single mouse click click a page number and start the r...

Page 33: ... left button mouse The information is now in the PC memory To create a link to the DDE supported applications such as your spreadsheet select edit past link in your application VTPlus will now create a direct link to your program When the data changes in the selected field on the Teletext page VTPlus will deliver the data automatically to your DDE supported pro gram Updates through the DDE occur w...

Page 34: ... aerial inputs one for TV and one for FM radio If your TV antenna or cable TV network carries both TV and FM radio you can connect to the TV antenna connector only Running the WinTV radio application Click on Start Programs WinTV and then Radio to run the radio application The WinTV radio window Note Radio cannot be hooked up to the cable TV source It must use either a supplied FM antenna or a dig...

Page 35: ...ton anywhere on the WinTV radio window to set the Scan mode Min Minimizes the WinTV radio window CD Starts the Audio CD Player for playing back Audio CD s TV Closes the radio application and starts the WinTV appli cation OFF Closes the radio application 1 10 Preset 1 10 Programming the Presets To assign a radio station to a special Preset button do the following 1 Tune in the desired station with ...

Page 36: ...e Preset buttons 2 Scan Mode All When All is chosen and the Scan button is clicked WinTV radio tunes in all radio stations 3 Frequencies A list of all frequencies assigned to the preset but tons is shown 4 Tool Tips Turn on off bubble help 5 Minimize Minimizes the WinTV radio application window WinTV Installation and Reference Manual 5 3 ...

Page 37: ...5 4 WinTV Installation and Reference Manual ...

Page 38: ... TV tuner or the Audio Input Jacks Left Right The output of this audio switcher goes to both the Audio Out Jack Line Out and the CD audio passthrough connector for connection to a sound card the Video Digitizer chip is also a PCI bus Master device After the video pixels are digitized it pushes them over the PCI bus into the memory of your PC s VGA display adapter It does this without requiring you...

Page 39: ...B format which is compatible with your VGA display adapter s operating mode 8 bits per pixel 16 bits per pixel or 24 bits per pixel and then moves the pixels directly into the display memory or Primary Surface of your VGA This results in a high quality video image whose color depth is depen dent upon your VGA display adapter s operating mode For example your TV image when running in a 256 color mo...

Page 40: ...imes during the installation of the WinTV driver see chapter 2 and the New Hardware Found menu you do not answer all of the questions correctly and the WinTV driver does not get correctly installed In this case you might find the WinTV listed in Other Devices To delete this driver highlight PCI Multimedia Video device and then click on Remove Then browse the Hauppauge WinTV installation CD Rom ope...

Page 41: ... The TV picture might display a blue screen under the following conditions Momentary loss of signal A weak video signal Channel changing A scrambled channel Changing channels may cause a temporary blue screen To fix the problem switch the channel up or down then return to the original channel The audio might continue to broadcast even though the video picture displays a blue screen This indicates ...

Page 42: ...be down loaded from the Hauppauge Internet Web site see the front page of this manual for the URL The WinTV update is combined with the driver uninstaller and the driver installer Once you have downloaded the updated WinTV dri ver you can install the update simply by running the downloaded program You will see the following message Click Next 8 1 ...

Page 43: ...ting WinTV dri ver then copies a number of files to your hard disk After the WinTV Driver installation program has copied all of the files over to your disk drive you will be asked to reboot Click OK to reboot your PC 8 2 WinTV Installation and Reference Manual ...

Page 44: ...e features Removing the WinTV driver with HCWCLEAR On occasion it might be necessary to remove all traces of the WinTV driver on your PC s hard disk To do this there is a program on the WinTV Installation CD ROM called HCWCLEAR Before running HCWCLEAR you must manually stop the WINTV IR Remote Control application This can be done by double clicking on the IR icon in the Windows toolbar and clickin...

Page 45: ...lowing error it means that one of the WinTV driver files in use in this case it is the IR remote driver You can either ignore the error or can can double check to make sure there are no applications running in the system that might be using the WinTV driver In general to make sure the re installation is done correctly all applications using the WinTV driver should be stopped before HCWCLEAR is run...

Page 46: ...anel Windows Plug and Play will not let you change the Interrupt it has assigned but you can if neces sary change the Memory Address selected Open up Control Panel by clicking on Start Settings ControlPanel Now open up the System properties setup by double clicking on its icon then click on the Device Manager folder Then click on Sound video and game controllers then click on Hauppauge WinTV and t...

Page 47: ...gned to the WinTV Remember the Interrupt setting cannot be changed since it is assigned by Windows Plug and Play but the Memory Address can be changed if there is a memory conflict between the WinTV and another board 9 2 WinTV Installation and Reference Manual ...

Page 48: ...To see which versions of drivers are being used click on Drivers You can also see the hardware configuration of the WinTV by clicking on the Details tab WinTV Installation and Reference Manual 9 3 ...

Page 49: ...indow will show the type of TV tuner the serial number and revi sion of your WinTV board and other information which can be used to help diagnose hardware problems 9 4 WinTV Installation and Reference Manual ...

Page 50: ... your dealer for on site or repair service Hauppauge s Technical Support and Customer Service staff can aid in solving many problems Our service department is available to repair any Hauppauge product For completion of repair the product must be returned to our factory If this WinTV board is not in working order your only recourse is repair or replacement as described above UNDER NO CIRCUMSTANCES ...

Page 51: ...A 2 WinTV Installation and Reference Manual ...

Page 52: ...B 1 ...

Page 53: ...B 2 WinTV Installation and Reference Manual ...

Page 54: ...ard or if you did not get a Good News message after the WinTV DirectDraw Inspection was run follow this procedure DirectDraw drivers for your PC s VGA card is installed as part of the DirectX setup DirectX is provided on the WinTV Installation CD ROM in the DIRECTX directory To install DirectX look in the DIRECTX directory on the WinTV Installation CD ROM rand double click on DXSETUP You will then...

Page 55: ...sages such as Click on OK After DirectX has updated all drivers it will ask you to restart your PC Do so After rebooting you can check to see if your VGA card driver has been updated by running the DDCHECK program Click the Start button then Run then type DDCHECK Look for the Good News message C 2 WinTV Installation and Reference Manual ...

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