Form No. FM5M_CN-1217
15
English
Symptom
Probable Cause
Corrective Action
“Power” indicator on faucet not
lit and control display not on.
Power I/O (on/off) switch in O (off) position.
Move Power I/O (on/off) switch on tank unit to the I (on)
position.
Unit not plugged in or outlet not working.
Plug in unit, have outlet repaired by a certified electrician, or
use a different outlet.
Circuit breaker tripped.
Reset circuit breaker. If circuit breaker continues to trip,
contact Authorized Service Agent or Hatco for assistance.
Unit is malfunctioning.
Contact Authorized Service Agent or Hatco for assistance.
Unit does not dispense water.
Water level in tank is too low.
Allow unit to fill and heat.
Water supply is shut off or not connected.
Make sure water supply is connected properly and turned
on.
Internal tank unit failure.
Contact Authorized Service Agent or Hatco for assistance.
Water flowing slowly.
Filter is old.
Replace the water filter.
Inlet valve is blocked.
Remove water supply line and check/clean inlet valve.
Install water pre-filter on water supply line.
Water is not hot.
Heating element not working.
Contact Authorized Service Agent or Hatco for assistance.
Relay and/or control board defective.
Contact Authorized Service Agent or Hatco for assistance.
TROUBLESHOOTING GUIDE
WARNING
This unit must be serviced by trained and qualified
personnel only. Service by unqualified personnel may lead
to electric shock or burn.
WARNING
ELECTRIC SHOCK HAZARD: Turn OFF power switch,
unplug power cord, and allow unit to cool before
performing any cleaning, adjustments, or maintenance.
Troubleshooting Questions?
If you continue to have problems resolving an issue, please
contact the nearest Authorized Hatco Service Agency or Hatco
for assistance. To locate the nearest Service Agency, log
onto the Hatco website at
www.hatcocorp.com
and click on
Find Service Agent
, or contact the
Hatco Parts and Service
Team
at:
Telephone: (0512) 6732-5091
e-mail:
Error Codes
There are five error codes that may show on the control display.
Contact an Authorized Service Agent or Hatco for assistance.
E1
: Water Level Error
E2
: Temp Sensor Error
E3
: Water Overflow Error
E4
: Water Not Filling—Water has not filled to Level-1 after 10
minutes of filling.
E5
: Not Heating—Water temperature has not reached setpoint
temperature after 30 minutes of heating.
Summary of Contents for FLOWMAX FM-5 Series
Page 19: ...FM5M_CN 1217 19 F M 5 T FLOWMAX T FM 5 Hatco FLOWMAX 5 1 3 I O 1 3 m 51...
Page 23: ...FM5M_CN 1217 23 1 2 3 4 5 O 6 O 7 8 9 G 3 4 BSPP P 1 G 1 2 BSPP 2 3 51 mm 2 64 mm 2 1 2...
Page 24: ...FM5M_CN 1217 24 4 5 a b c 6 a b 7 1 2 I O I 3 4 5 6 7 I O O...
Page 26: ...FM5M_CN 1217 26 65 95 C 150 200 F 1 2 2 3 4 5 5 15 1 15 1 2 4 3 1 4 2 5 4 5 6 I O I 1 2 3 3 4...
Page 27: ...FM5M_CN 1217 27 65 C 149 F 1 1 2 3 4 1 2 6 3 4 1 2 5 3 2 4 5 6 English 1 2 7 3 4 5...
Page 28: ...FM5M_CN 1217 28 1 2 8 3 1 2 4 5 10 30 95 C C 95 9848L 1 2...
