Harvia SENTIO pronet, Instructions For Installation And Use Manual

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Instructions for installation and use p. 16/26
6. Help with starting up
If the pronet web server cannot communicate with your network or cannot es-
tablish a connection with the Internet, check the following items:
Local access problems:
● Check your firewall or virus protection program. If in doubt, deactivate it
temporarily.
● Check the IP address of your network card or your router for the required net
mask 192.168.0.XXX and change it if necessary.
Internet connection problems:
● Recommendation: Activate DHCP (dynamic IP address) via the settings
menu of the web server (note: local access using 192.168.0.110 is no longer
possible as the IP address is assigned dynamically by the router). The current
IP address can be queried at any time on the device configuration page of
your router.
● Ask your Internet provider whether VPN (TCP) is enabled. The following
ports are used:
– VPN: Port 30003
– Internet: Port 80
– No port forwarding or PPTP is required.
If you are unable to start up the web server, check that the cables and
firewall are in order.
If a problem occurs, consulting a network technician due to the complexity
of the network configurations is strongly recommended.
If a software update of the pronet web server is performed, all settings
– including the IP address – are reset to the default values. Re-config-
uration is required.