12/20/11
888-2595-001
iii
WARNING: Disconnect primary power prior to servicing.
Technical Assistance
Technical and troubleshooting assistance for HARRIS Transmission products is available from
HARRIS Field Service (factory location: Quincy, Illinois, USA) during normal business hours (8:00
AM - 5:00 PM US Central Time, UTC-6). Telephone
+1-217-222-8200
to contact the Field Service
Department; FAX
+1-217-221-7086
; or E-mail questions to
Emergency service is available 24 hours a day, seven days a week, by telephone only
.
Other on-line assistance, including technical manuals, white papers, software downloads, and
service bulletins, is available at
www.support.harris.broadcast.com
(log-in required).
Address written correspondence to Field Service Department, HARRIS Broadcast Communications
Division, P.O. Box 4290, Quincy, Illinois 62305-4290, USA. For other global service contact
information, please visit:
http://www.broadcast.harris.com/contact
.
NOTE:
For all service and parts correspondence, you will need to provide the Sales Order number,
as well as the Serial Number for the transmitter or part in question. For future reference, record
those numbers here: ___________________/____________________
Please provide these numbers for any written request, or have these numbers ready in the event you
choose to call regarding any service or parts requests. For warranty claims they will be required, and
for products out of warranty, they will help us to best identify what specific hardware was shipped.
Replaceable Parts Service
Replacement parts are available from HARRIS Service Parts Department from 7:00 AM to 11:00
PM US Central Time (UTC-6), seven days a week. Telephone
+1-217-222-8200
or email
to contact the Service Parts Department.
Emergency replacement parts are available by telephone only,
24 hours a day, seven days a week
by c1-217-222-8200.
Unpacking
Carefully unpack the equipment and perform a visual inspection to determine if any apparent
damage was incurred during shipment. Retain the shipping materials until it has been verified that
all equipment has been received undamaged. Locate and retain all PACKING CHECK LISTs. Use
the PACKING CHECK LIST to help locate and identify any components or assemblies which are
removed for shipping and must be reinstalled. Also remove any shipping supports, straps, and
packing materials prior to initial turn on.
Returns And Exchanges
No equipment can be returned unless written approval and a Return Authorization is received from
HARRIS Broadcast Communications Division. Special shipping instructions and coding will be
provided to assure proper handling. Complete details regarding circumstances and reasons for
return are to be included in the request for return. Custom equipment or special order equipment is
not returnable. In those instances where return or exchange of equipment is at the request of the cus-
tomer, or convenience of the customer, a restocking fee will be charged. All returns will be sent
freight prepaid and properly insured by the customer. When communicating with HARRIS Broad-
cast Communications Division, specify the HARRIS Order Number or Invoice Number
Summary of Contents for ZX10
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