47
TROUBLESHOOTING GUIDE
SYMPTOM
CAUSE
SOLUTION
Unit does not turn on
• No AC power
• Make certain AC power cord is plugged into
a live outlet.
• Check to see whether outlet is switch-controlled.
Unit does not respond to
• Weak batteries in remote
• Change remote batteries and insert with correct polarity.
remote commands
• Remote sensor is obscured
• Make certain front panel sensor is in line of sight of remote
or connect an optional remote sensor.
No picture
• Intermittent connections
• Check all video connections.
• Wrong input
• Check input selection of TV or receiver.
• Progressive Scan output selected
• Use Progressive Scan mode only with compatible TV.
Reset to Interlaced Scan by following these steps:
1. Press the Open/Close Button on the front panel to open
the disc drawer.
2. Press the Clear Button on the remote control.
3. Enter the numeric code “1211” on the remote.
4. Press the Audio Button (not Audio Mode).
Or perform a system reset that will require you to reenter all
user settings. Press and hold the Clear Button on the remote for
5 seconds. The display will blink, and all user settings will return
to their factory defaults.
• HDMI Output is connected to a video
• The HDMI Output may not be used with video displays that
display that is not HDCP-compliant
are not HDCP-compliant. Unplug the cable and select
another audio and video connection.
• Video Off feature active
• Press Video Off Button to reactivate video circuitry.
• Wrong HDMI output setting
• The HDMI and Component Video Outputs are not available
simultaneously. Press the HDMI Button on the remote to turn
the HDMI Output on or off. When the HDMI Output is on, the
Component Video Outputs are deactivated, and vice versa.
Disc does not play
• Disc loaded improperly
• Load disc label-side up; align the disc with the guides and
place it in its proper position.
• Incorrect disc type
• Check to see that the disc is SACD, CD, CD-R, CD-RW, VCD, MP3,
WMA, JPEG, DVD-R/RW, DVD+R/RW (standard-conforming),
DVD-Audio or DVD-Video; other types will not play.
• SA-CD Mode setting in CD mode
• Non-hybrid SACD discs are not recognized by the DVD 48. Change
for non-hybrid SACD disc
the SACD Mode setting in the GENERAL SETUP menu to SACD.
• Invalid Region Code
• Use Region 1 or Open Region (0) disc only.
• Rating is above parental control setting • Enter password to override or change rating settings.
No sound
• Intermittent connections
• Check all audio connections.
• Incorrect digital audio input selection
• Check digital audio settings on DVD 48 and on receiver.
• DVD disc is in fast or slow mode
• There is no audio playback on DVD discs during fast
or slow modes.
• Surround receiver not compatible
• Change LPCM Output setting in AUDIO SETUP menu to 48kHz.
with 96kHz PCM audio
• SACD disc is loaded without
• Use 6-Channel Audio Outputs or Analog Audio Outputs.
using analog audio connection
• Wrong Analog Output setting in
• In order to hear a downmixed 2-channel signal at the Analog
AUDIO SETUP menu
Audio Outputs, make sure to change the Analog Output setting
to Stereo, or press the Audio Mode Button to change the setting.
• DVD-Audio disc is playing with DVD-
• Change DVD-Audio Mode setting in GENERAL SETUP menu to
Audio Mode setting in DVD-Video mode.
DVD-Audio.
